Hrvoje Vukovic Email & Phone Number

Dublin, County Dublin, Ireland

County Dublin, Ireland

County Dublin, Ireland

 Providing technical support for over 35 airlines around the world Diagnosing and resolving technical and hardware issues remotely for various operating systems (Android, iOS and Windows OS) used by airline companies  Using JIRA software for gathering information, recording cases and tracking issues Installing required applications, providing access rights for Vector in-house software 24/7 client support via phone, email and customer portal Helping clients with setup configuration issues and troubleshooting Detecting and escalating priority issues to 2nd level support if needed Analyzing Excel data files and tracking discrepancies and errors Cooperating with other in-house departments on solving issues and creating solutions Replicating reported errors and issues within the system

County Dublin, Ireland

Providing help, assistance and advice to customers and partners in English and Croatian. Building strong and long-term relationship with customers in travel industry.  Solving escalated complaints and enquiries efficiently by phone and email Handling difficult and aggressive customers in a professional manner Mentoring and training junior staff (teaching them how to solve issues, communicate with clients, handle difficult cases) +90% CSAT, +70% first call resolution, + 3000 complaints and requests solved, PFP bonus achieved in the first quarter

Zagreb

Project and operational management of incentives, team buildings and conferences in Croatia and abroadPreparation of project plans and B2B offers (in English and Croatian), budget proposals, sourcing suppliers, updating database in CRM systemCopywriting for CORAL’s new website, newsletters (in English and Croatian)Site inspections and research of new hotels, venues, restaurants

Zagreb

Investigating user complaints and taking appropriate actions at Badoo, one of the largest social networks with over 330 million users (90,000 complaints solved)

Zagreb

Copywriting, SEO copywriting, ghostwriting and content marketing in English and Croatian language, which consists of updating and writing fresh content for websites, newsletters, radio and TV commercials and print ads.

Zagreb

Copywriting and content marketing in English and Croatian language, which consists of updating and writing fresh content for websites, email newsletters, radio commercials and print ads.

Zagreb

Providing and organizing technical support and customer service for an overnight delivery companyDealing with orders and complaints, work schedules and goods supply

Zagreb, Croatia

Producing copy and promotional offers (more than 1,000 advertisement texts) in Croatian for Kolektiva, major e-commerce company in Central and Eastern Europe at the time

Zagreb, Croatia

Sports writing, publishing and proofreading on www.hrsport.net, the first and one of the largest Croatian sports news websites. Water sports section editor-in-chief. More than 2,000 articles on world and domestic sports

Zagreb

Writing sports articles for the news broadcasted on Otvoreni radio, one of the largest radio stations in Croatia (1,000 sports articles)

Zagreb, Croatia

Writing articles, proofreading, translating from English to Croatian for the Croatian edition of FHM magazine.