H. Ryan Byrd Email & Phone Number

Oversight of submit for rate underwriting team through all stages of advanced underwriting. Tracking and reporting workflow status. Heavy focus on agent/consumer complaint resolution. Compliance responsibilities: System and rate testing for upcoming FEMA changes as well as internal system changes. Research and correction of FEMA reporting errors. Response to and provision of necessary documentation aimed at resolving high level FEMA disputes. Submit-for-Rate Underwriter February 2012-March 2013 Primary responsibilities: Application of NFIP rating guidelines for files requiring special consideration; Review and rerating of new business submissions with underwriting conflicts; Review of all submit for rate renewals for accuracy. Review and approval of new business underwriting; Submission of special cases to the NFIP for consideration. Customer Representative/Underwriter July 2011-February 2012 Achievements: ●Streamlined Submit for Rate quoting process while reducing turn- around time ●Built excellent working rapport with agents and have received many written and verbal commendations ●Proven ability to acquire knowledge and skills at an accelerated pace while maintaining accuracy and efficiency

Challenged with maintaining insurance agent records, correcting discrepancies and facilitating agent setup with an agency management software database and troubleshooting downloading errors. Also made significant contributions to equipment maintenance by serving as technical support for internal clients under the direction of IT managers in our home office. *Recognized with the Stellar Employee Award in 2010 for internal customer service and cost reduction methods* Learned the coordination and setup of agent download management access, streamlined the process within 4 weeks, and improved efficiency* Saved $2500 in costs for our regional office by installing and maintaining security cameras* Exhibited excellent customer service skills both internally and externally* Established an excellent rapport with external agents and was acknowledged for accuracy and expedience* Performed with minimal supervision and consistently met deadlines and took on additional projects to assist others in the department* Handled installation of IT equipment and troubleshooting of program errors for internal clients and developed an excellent reputation for analytical problem-solving and the willingness to assist with issues that were beyond my outlined job functionsAdditional Positions Held:Customer Service Representative/UnderwriterClaims ClerkP & C Assistant- Texas Fair Plan-1 year- reviewed inspections/ ran CLUE reportsAssistant New Hire Trainer-Flood

Professional Property Insurance Adjuster

B.A, Psychology