Holden Ryder Email & Phone Number

Guelph, Ontario, Canada

Guelph, Ontario, Canada

Cambridge, Ontario

• Serviced and greeted approximately 400 members and guest a day, treating each in the upmost professional manner
• Promoted to a Senior Staff Manager in May of 2017, after showing tremendous leadership skills and customer satisfaction results
• Produced high quality results while cleaning carts and clubs with a keen attention to detail, mitigating errors, and time efficiency

Kitchener

• Answered inquires regarding federal benefits (CCB, OTB, and GST), as well as forwarding the required documents to other Tax Centres
• Effectively communicated with Members of Parliament assistants via phone and fax answering any questions they may have had regarding their constituents
• Collaborated with fellow colleagues to solve complex taxpayer problems that normal channels are unable to handle
• Spearheaded a presentation about TFSA’s and presented it in front of all the employees in the division

Kitchener, Canada Area

• Effectively communicated deals, store policies, and inquires with approximately 1,000 customers a game
• Led the game day associates in the store by taking initiatives to make sure the store is prepared for the opening time (filling product, cleaning, inputting inventory, etc…)
• Became a key leader in the sales team with other associates knowing they could come to me if they were looking for guidance or had questions

Guelph, Ontario

• Payroll processing including inputting, validating, testing and reporting into BDO payroll system
• Identify data discrepancies outside of the norm and alert the appropriate contact within the team
• Administer hourly and salary payroll, ensure timely payment of employees, as well as following up with clients on any discrepancies or missing time entries
• Prepared year end reports for clients such as T4’s and ROE’s
• Built effective working relationships with client contacts, providing responses to client requests and suggestions related to the client engagement