Heather Ryder Email & Phone Number

Bloomington, Illinois

• Develop and implement process improvement strategies resulting in increased efficiency and cost savings.• Oversee the design, development, and execution of standard operating procedures to streamline workflows.• Conduct process analysis and identify areas for improvement, leading to increased productivity and decreased waste.• Coordinate cross-functional teams to achieve project objectives and ensure timely delivery of products and services.• Implement process metrics and key performance indicators (KPIs) to measure progress and identify areas for improvement.• Collaborate with stakeholders to identify requirements and ensure processes align with business objectives.• Facilitate process training and knowledge transfer to ensure team members are equipped to execute processes effectively.• Conduct risk assessments and implement risk management strategies to mitigate potential issues.• Manage process change requests and ensure change control procedures are followed.• Coordinate with IT teams to ensure proper system support for business processes.• Establish and maintain relationships with vendors and suppliers to ensure timely delivery of goods and services.• Conduct process audits and ensure compliance with internal and external standards.• Participate in cross-functional teams to support continuous improvement initiatives.• Communicate process changes and updates to stakeholders and provide regular progress reports to senior management.

Bloomington/Normal, Illinois Area

• Developed detailed process maps and documentation to provide a comprehensive understanding of existing workflows.• Implemented and analyzed key performance indicators (KPIs) to assess the efficiency and effectiveness of business processes.• Led continuous improvement projects, identifying opportunities for optimization and efficiency gains within processes.• Conducted thorough data analysis to identify trends, patterns, and areas for improvement, providing data-driven insights to decision-makers.• Collaborated with cross-functional teams and stakeholders to gather requirements, ensure alignment with business goals, and implement process enhancements.• Evaluated and recommended technology solutions to streamline processes, improve automation, and enhance overall operational efficiency.• Managed change initiatives by developing and delivering training programs to ensure smooth adoption of new processes and tools.

Bloomington, Illinois, United States

• Reviewed and verified loan applications for accuracy, completeness, and compliance with regulatory requirements.• Managed communication with borrowers, loan officers, and underwriters to ensure timely and smooth processing of mortgage applications.• Collected and analyzed financial documentation, such as income statements, credit reports, and tax returns, to assess borrower eligibility.• Coordinated with title companies, appraisers, and insurance agents to obtain necessary documentation and ensure a seamless closing process.• Conducted thorough reviews of property appraisals, title reports, and other relevant documents to identify potential issues and mitigate risks.• Maintained up-to-date knowledge of industry regulations and guidelines to ensure compliance with lending standards and legal requirements.• Collaborated with internal teams to resolve issues, address inquiries, and facilitate the efficient processing of mortgage loans from application to closing.

Bloomington/Normal, Illinois Area

• Conducted comprehensive business analysis to understand client needs, objectives, and operational requirements.• Collaborated with stakeholders to gather and document business requirements, ensuring clarity, accuracy, and alignment with organizational goals.• Utilized various analytical tools and techniques to evaluate and interpret data, providing actionable insights to support decision-making.• Developed detailed functional specifications, use cases, and user stories to guide the development of software solutions and business processes.• Facilitated communication between business and technical teams, ensuring a shared understanding of project goals and requirements.• Conducted feasibility studies and impact analyses to assess the potential outcomes and risks associated with proposed business solutions.• Contributed to the design and implementation of process improvements, recommending changes to enhance efficiency, reduce costs, and optimize workflows.

Bloomington/Normal, Illinois Area

• Efficiently processed life insurance policy applications, ensuring accuracy and completeness in alignment with underwriting guidelines.• Assisted in assessing risk factors by gathering and verifying applicant information, including medical records and financial statements.• Facilitated clear communication between insurance agents and underwriters, addressing inquiries and providing necessary documentation.• Analyzed applicant data to identify trends and patterns, supporting underwriters in making informed decisions regarding policy approvals or modifications.• Maintained organized and comprehensive records of underwriting processes, ensuring compliance with industry regulations and internal policies.• Provided excellent customer service by addressing applicant inquiries, resolving issues, and offering support throughout the underwriting process.• Contributed to the preparation of underwriting reports, summarizing applicant information and key risk factors for review by senior underwriters.

Bloomington, Illinois, United States

• Provided exceptional customer service, addressing inquiries, resolving issues, and assisting with product or service-related questions.• Diagnosed and resolved technical issues related to Verizon products and services, ensuring timely solutions and customer satisfaction.• Facilitated service activations, upgrades, and changes, guiding customers through the process and ensuring accurate modifications.• Assisted customers with billing inquiries, explained charges, and provided support for payment-related concerns to ensure a positive customer experience.• Maintained in-depth knowledge of Verizon's products and services to effectively address customer queries and provide personalized recommendations.• Identified opportunities to recommend additional Verizon services or products based on customer needs, contributing to revenue growth and customer satisfaction.• Maintained accurate and detailed records of customer interactions, ensuring comprehensive documentation of issues, resolutions, and any follow-up actions.

Multiple Locations

• Led day-to-day restaurant operations, overseeing staff, scheduling, and ensuring a seamless flow of services.• Managed budgets, controlled costs, and optimized profitability through effective inventory management and labor cost controls.• Ensured high standards of customer service by training staff, monitoring service quality, and addressing customer feedback promptly.• Recruited, trained, and developed a high-performing team, fostering a positive work environment and enhancing staff morale.• Contributed to menu planning and optimization, incorporating industry trends and customer preferences to drive sales.• Enforced health and safety standards, conducting regular inspections and training staff on proper procedures to maintain a safe dining environment.• Developed and implemented marketing strategies and promotions to attract and retain customers, contributing to increased revenue and brand visibility.

Bachelors Of Science, Finance, General

Activities and Societies: Financial Management Association, Beta Gamma Sigma, Golden Key, Dean's List, Outstanding Student Scholarships

Associate'S Degree, Business