Harmeet Saini Email and Phone Number

The key focus of the role was to ensure that products on ground are delivered consistently through tangible, consistent and operationally sustainable ground product specifications for operational stakeholders.The role was responsible for translating the high level brand and ground experience vision into operational products for all touch points at all Virgin Australia Group ports and included:- Liaison with key stakeholders both within Virgin Australia, and its partners.- Developing and managing the implementation of the detailed strategic plan for ground experience.- Managing product performance and ensuring Virgin Australia product standards are clearly defined for common user airports environments and other ground experience delivery partners.- Defining and delivering Virgin Australia's self service check in product experience (Perth Domestic T1)- Product/Customer Experience lead for launch of new terminal projects including ASP, PER T1, TMW and CNJ; Lounges launch and end-of-life refurbishments/expansions including CNS, ASP, BNE, HBA, PER T1&T2, MEL and OOL as well as other ground experience products including Premier Entry/Exit, Valets and way finding/ signage guidelines

Day-to-day working of Corporate Product team and performance of a suite of insurance products for B2B/B2C markets. - Design and launch of Bupa's One Product suite for B2B/B2C corporate market post the merger of HBA and MBF brands. - Pipeline development of product offering for B2B/B2C corporate channels.- Development and launch of new products as required (launched 9 new products for B2B and B2C markets during my tenure in this role).- Manage profitability and performance of B2B/B2C products.- Key liaison/stakeholder for sales tenders responses and proposition design, competitor/market analysis for tenders and development of tailored propositions for the Corporate clients alongside Sales and Operations teams.- key stakeholder in approval process for all B2B and B2C marketing and communications collateral.- Corporate product segment SME in annual premium review process including development product changes for corporate products and SME in various ongoing strategic regulatory projects- Development management of migration strategy of products not part of the on sale product suite post merger. - Analysis and commentary on periodic product performance reports for executives and business.- SME for Third party and Alliance brand relationship managers in Product area. (Included ANZ Health Insurance, St George Health Protect, Health Cover Direct, SGIO, SGIC and NRMA)

An 8 month project position in National Health Policy Team to identify core areas of difference in the interpretation of PHI legislation for development of product policies and business rules for health insurance businesses of two major health insurance brands and recommend a consolidated policy framework. Main duties in this position included:- Get and document a standard legal/operational view on conflicting areas.- Business Rules and Policy integration with product integration focus post HBA/MBF merger.- Managing level 3 ombudsman complaints and escalations from product and policy perspective.- Helped in overhaul of Standard Information statements for all on-sale and closed health insurance products of the newly merged business.- SME role in annual rates and benefits review process from Policy perspective.- Policy SME on compliance and regulatory changes projects.- Created and managed policy information section on Bupa's internal knowledge management system.

- Responsible for the performance hospital insurance products of erstwhile HBA health insurance business prior to its merger with MBF health insurance. - Working group member to recommend the on-sale suite of products for the combined business post merger.- Responsible for any product enhancements and development for hospital insurance products. - Product SME in annual rate review project and training of Operations teams.Also, was the key point of contact for competitor product and policy information.

Responsible for the performance Overseas Visitors insurance products of erstwhile HBA health insurance business prior to its merger with MBF health insurance. Included responsibility for market analysis and claims trends to this line of business post the launch of a new product suite.

Short term career development position in product & Policy team to gain exposure in Product Management area. tasks Included- day to day regulatory requirements- product selector content and signoff for website re-launch- competitor product analysis - policy and product collateral including development of Product Information Sheets for each product

Worked in the following areas in different roles- Customer facing roles (Service/Retention contact center and branch)- Service strategy and projects- Process development and enhancement - Knowledge management content- Corporate account administration- Team Leader of a customer service team.

Shift Leader for telecommunications operations centre (125 Pax).