- Managed pre-manufacturing production and QA testing of Access Control System product- RMA process of ACS, ECS, and flagship intercom products- Technical documentation of QA and manufacturing life cycle- Technical trainer, IT, and product repair specialist- Trained engineering interns of product engineering life cycle and exposure to industry practices- R&D Product testing and analytics

- Service In-Circuit Tester (ICT) machines for Teradyne, Genrad, and HP models- Travel on-site for service calibration of clients' machines- Handled fulfilment of diagnostics and calibration of ICT for Sales purchase- Component repair of ICT control and pin boards

- EMC testing focus in digital transmitters, radio frequency, and multimedia to meet FCC and EN requirements for US, Canada, and Europe- Performed emissions following ANSI and CISPR test methods- Performed immunity testing following EN 61000 product family- Generated test reports and filed for TCB certification- Conducted routine operation, maintenance, calibration, and trouble-shooting of lab equipment

• Processed Return Merchandise Authorization (RMA) for US, Canada, and Latin America regions • Lead technician that handled repair and diagnostics for faulty RMA servers using a 15-slot multi-server test rack• Setup a 25-slot multi-server production server room• Restructured the lab environment to increase efficiency by 20%• Cut the accumulated backlog of two years of pending server testing by 50%

• Processed RMA/Sales shipping and receivables of GDC products• Documented and monitored shipment statuses onto online inventory system• Streamlined an efficient internal RMA warranty process flow of GDC parts by 30%

• Delivered quality services and sales and handled escalated on-site and online customer service relations• Managed studio space reservations and created new policies for upkeep of studio facility• Computer technician for Point-of-Sale system and network maintenance services

• Constructed invoices for consultant services• Black-box testing of content on digital music server project• PHP Web development and MySQL database for data mining

• First level support for financial institutions using 3rd party software for BSA/AML fraud prevention and risk management in a time-sensitive environment• Monitored client logs via remote access to ensure stability for software products• Documented and escalated tickets onto online ticketing system• Received customer service monthly award for addressing clientele issues and inquiries

• Created the annual budget for Virginia region for pending non-profit organization startup• Head of merchandise inventory and on-site sales at traveling city locations• Managed financial expenses and reports