Harvey Samaco Email & Phone Number

La Mirada, CA, US

- Managed pre-manufacturing production and QA testing of Access Control System product- RMA process of ACS, ECS, and flagship intercom products- Technical documentation of QA and manufacturing life cycle- Technical trainer, IT, and product repair specialist- Trained engineering interns of product engineering life cycle and exposure to industry practices.

Irvine, California, United States

- Service In-Circuit Tester (ICT) machines for Teradyne, Genrad, and HP models- Travel on-site for service calibration of clients' machines- Handled fulfilment of diagnostics and calibration of ICT for Sales purchase- Component repair of ICT control and pin boards

- EMC testing focus in digital transmitters, radio frequency, and multimedia to meet FCC and EN requirements for US, Canada, and Europe- Performed emissions following ANSI and CISPR test methods- Performed immunity testing following EN 61000 product family- Generated test reports and filed for TCB certification- Conducted routine operation, maintenance.

• Processed Return Merchandise Authorization (RMA) for US, Canada, and Latin America regions
• Lead technician that handled repair and diagnostics for faulty RMA servers using a 15-slot multi-server test rack
• Setup a 25-slot multi-server production server room
• Restructured the lab environment to increase efficiency by 20%
• Cut the accumulated backlog of two years of pending server testing by 50%

Burbank, CA

• Processed RMA/Sales shipping and receivables of GDC products
• Documented and monitored shipment statuses onto online inventory system
• Streamlined an efficient internal RMA warranty process flow of GDC parts by 30%

North Hollywood

• Delivered quality services and sales and handled escalated on-site and online customer service relations
• Managed studio space reservations and created new policies for upkeep of studio facility
• Computer technician for Point-of-Sale system and network maintenance services

North Hollywood

• Constructed invoices for consultant services
• Black-box testing of content on digital music server project
• PHP Web development and MySQL database for data mining

Chatsworth, Los Angeles

• First level support for financial institutions using 3rd party software for BSA/AML fraud prevention and risk management in a time-sensitive environment
• Monitored client logs via remote access to ensure stability for software products
• Documented and escalated tickets onto online ticketing system
• Received customer service monthly award for addressing clientele issues and inquiries

• Created the annual budget for Virginia region for pending non-profit organization startup
• Head of merchandise inventory and on-site sales at traveling city locations
• Managed financial expenses and reports