Hope Sarrosa Email and Phone Number
Hope Sarrosa personal email
- Valid
I am a skilled Software Quality Assurance (QA) professional with over 10 years of experience in manual testing, proficient in all phases of the QA lifecycle, including functional, system, and regression testing. My expertise extends to error detection, defect documentation, and resolution. Throughout my career, I have collaborated closely with developers and project managers, playing a key role in achieving project milestones.Currently, I serve as an Assistant Product Manager at INS Global Consulting, where I leverage my extensive QA background to gather requirements and create detailed product specifications, ensuring our SaaS offerings meet client needs and industry standards. I also played a key role in achieving ISO 27001 Certification and GDPR Compliance by contributing to users device compliance and developing policies and guidelines to maintain high security standards.Previously, I spent 7.5 years at MonetizeMore, advancing from QA Engineer to Associate Product Manager. In this role, I helped manage important projects, including Ad Fraud detection, and contributed to user journey mapping and feature releases while maintaining a strong focus on quality assurance practices. Notably, I was part of the team that developed innovative features for a product that received the Innovation Award from Google twice in a row and was honored with Google's Most Innovative Technology Award in 2020 for its exceptional machine learning solution. These accolades highlight the high standards of work I have contributed to in the Ad Tech industry.My diverse experience also includes managing website design and development, and SEO projects, showcasing my versatility in different roles within organizations. Additionally, I have served as an Admin Manager, Corporate Secretary, and Treasurer, demonstrating strong administrative skills and supporting company procedures while efficiently managing financial aspects.My journey in the software industry began as a Business Analyst and Junior Functional Consultant in Shanghai, China, where I honed my analytical and problem-solving skills. I am detail-oriented, quick to identify issues, and proactive in finding solutions. I adapt well to new technologies and communicate effectively with cross-functional teams.
Ins Global
View- Website:
- ins-globalconsulting.com
- Employees:
- 27
-
Assistant Product ManagerIns Global Mar 2023 - PresentChina• Work with Product and Development teams to build and improve SaaS products, aligning features with client needs.• Gather and document requirements from stakeholders and translate them into detailed product specifications.• Create and maintain product requirement documents and user stories for clear development goals.• Support planning and backlog prioritization to ensure timely feature delivery.• Conduct user acceptance testing (UAT) to maintain product quality and improve user experience.• Assist in training Sales and Global Mobility teams to help clients adopt new features smoothly.• Help build documentation for internal users for the usage of our software and create guidelines and processes. -
Qa Analysts & Support LeadIns Global Mar 2023 - PresentChina• Collaborate with Product and Development teams to define testing requirements, ensuring that all product releases met quality standards and aligned with client expectations.• Conduct functional, regression, and user acceptance testing (UAT) to identify and report bugs, inconsistencies, and performance issues across various environments.• Work closely with developers to troubleshoot and resolve issues, enhancing product reliability. • Document test results and provide feedback to teams, ensuring continuous improvement in product quality. • Lead the internal support team, managing daily operations to ensure timely and effective support for internal teams, including Product, Sales, and Global Mobility.• Help develop and maintain knowledge bases and internal documentation.• Serve as the main point of contact for internal requests and bug reports. -
Associate Product ManagerMonetizemore Dec 2022 - Mar 2023Canada• Managed Ad Fraud Detection/Prevention project, transforming it into a standalone product.• Worked closely with the Product Designer, UX Researcher, Product Marketing Manager, Data Engineer, and Software Engineers to enhance the onboarding process, revamp the dashboard design, refine market positioning, and conduct competitor analysis.• Developed User Journey Maps, Service Blueprints, and Product Requirement Documents to guide feature implementation.• Managed the rollout of New Product Features.• Managed monthly Key Performance Indicators (KPIs) for the Technical Team and optimize IT costs. -
Qa EngineerMonetizemore Nov 2015 - Mar 2023Canada• Developed test plans and test cases for the functional areas of the system and document the same.• Executed the test cases, document defects in the bug tracking system, and follow up on defects with developers.• Developed regression test plan and perform regression testing. • Participated in product and feature designs with Product Managers, Designers and Developers.• Worked with Software Engineers to track user stories and backlog items, reproduce defects, and provide solutions.• Communicated and collaborated with different development teams to complete deployments and releases of new features, functionalities, and fixes.• Provided weekly status report of all the projects in Technical Department to the project manager. -
Service Desk Team LeadMonetizemore Nov 2015 - Mar 2023Canada• Managed Service Desk operations ensuring prompt and efficient resolution of user issues, requests, and inquiries.• Set up Service Desk Project in JIRA for streamlined ticket management.• Developed Internal Support Standard Operating Procedures (SOP) for consistent service delivery.• Triaged tickets, reviewing and validating requests, reproducing issues when necessary, and assigning tasks to developers for resolution.• Administered user and site access, managing permissions for enhanced security.• Spearheaded the implementation of project workflows, optimizing processes, and enhancing productivity across the service delivery lifecycle. -
Qa AnalystShorecloud Nov 2010 - May 2013Philippines• Developed test scenarios, test cases, and test scripts as well as create necessary/required test data in order to achieve stated testing objectives.• Executed functional tests and evaluated test results to validate prior to production releases.• Evaluated requirements and documentation of test strategy, test plan and test cases.• Provided or validated estimates for assigned tasks to project management.• Reported defects and follow-up with development team on reported defects.• Performed different types of testing (functional, regression, system, integration, performance, etc.)• Data Entry, basic programming/conditioning • Survey testing and quality checking -
Website Design & Development LeadShorecloud Apr 2010 - May 2013Philippines• Managed Website Development and SEO Projects. • Provided company’s marketing materials (designs/graphics, templates, SEO etc.).• Collaborated with the clients and team members. • Created proposal and project plan. • Designed website/web pages with the graphic artist. • Responsible for site testing and quality checking. • Performed basic SEO (Search Engine Optimization). -
Administration ManagerShorecloud Dec 2011 - Apr 2013Philippines• Manage the admin team.• Organize company legal documents and procedures and payments of bills with the Admin Assistant/receptionist. • Control company running costs and propose adjustment to lower the operating expenses.• Cash Management (Petty cash, bank accounts, checks).• Validate and approve payments (CC, Checks, and Bank Transfers). • Help organize company events, activities, etc. • Generate and review company timesheets, paystubs and payroll summary (coordinate with the accountant) and authorize payroll processing. • Act as a corporate secretary and treasurer. • Send cash flow report to the manager and CEO. -
Business Analyst / Junior Functional ConsultantAtaway Jun 2007 - Mar 2010Shanghai City, ChinaAtaway is a global consulting company specialising in process and systems projects for large multinational company providing services in Business Process Outsourcing, Finance, Supply Chain Management, CRM, HCM, Payroll, and Procurement specifically with Systems such as PeopleSoft, Fusion, E-Business Suite, Cloud, BPM/SOA and SAP. -
Assistant SecretaryNejbo Consultant Hong Kong Limited Mar 2006 - Jun 2006Hong Kong• Served as an Assistant Secretary for a lawyer, undertaking various responsibilities, including managing company profiles and documents, organizing and filing data, typing letters and reports, and handling phone calls.
Hope Sarrosa Skills
Frequently Asked Questions about Hope Sarrosa
What company does Hope Sarrosa work for?
Hope Sarrosa works for Ins Global
What is Hope Sarrosa's role at the current company?
Hope Sarrosa's current role is Assistant Product Manager / QA Engineer.
What is Hope Sarrosa's email address?
Hope Sarrosa's email address is ho****@****ail.com
What are some of Hope Sarrosa's interests?
Hope Sarrosa has interest in Social Services, Civil Rights And Social Action, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is Hope Sarrosa known for?
Hope Sarrosa has skills like Peoplesoft, Business Analysis, Erp, Microsoft Excel, Crm, Sap, Market Research, Microsoft Office, Process Improvement, Business Process, Call Centers, Recruiting.
Who are Hope Sarrosa's colleagues?
Hope Sarrosa's colleagues are Scarlett Su, Ethan Su, Yvonne Wu, Irene Jaindl, Zach Cao, Nicolas Chavez, Ion Oyarzun Etxeberria.
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