Hope Sarrosa Email & Phone Number

China

• Work with Product and Development teams to build and improve SaaS products, aligning features with client needs.
• Gather and document requirements from stakeholders and translate them into detailed product specifications.
• Create and maintain product requirement documents and user stories for clear development goals.
• Support planning and backlog prioritization to ensure timely feature delivery.
• Conduct user acceptance testing (UAT) to maintain product quality and improve user experience.
• Assist in training Sales and Global Mobility teams to help clients adopt new features smoothly.

China

• Collaborate with Product and Development teams to define testing requirements, ensuring that all product releases met quality standards and aligned with client expectations.
• Conduct functional, regression, and user acceptance testing (UAT) to identify and report bugs, inconsistencies, and performance issues across various environments.
• Work closely with developers to troubleshoot and resolve issues, enhancing product reliability.
• Document test results and provide feedback to teams, ensuring continuous improvement in product quality.
• Lead the internal support team, managing daily operations to ensure timely and effective support for internal teams, including Product, Sales, and Global Mobility.
• Help develop and maintain knowledge bases and internal documentation.

Canada

• Managed Ad Fraud Detection/Prevention project, transforming it into a standalone product.
• Worked closely with the Product Designer, UX Researcher, Product Marketing Manager, Data Engineer, and Software Engineers to enhance the onboarding process, revamp the dashboard design, refine market positioning, and.
• Developed User Journey Maps, Service Blueprints, and Product Requirement Documents to guide feature implementation.
• Managed the rollout of New Product Features.
• Managed monthly Key Performance Indicators (KPIs) for the Technical Team and optimize IT costs.

Canada

• Developed test plans and test cases for the functional areas of the system and document the same.
• Executed the test cases, document defects in the bug tracking system, and follow up on defects with developers.
• Developed regression test plan and perform regression testing.
• Participated in product and feature designs with Product Managers, Designers and Developers.
• Worked with Software Engineers to track user stories and backlog items, reproduce defects, and provide solutions.
• Communicated and collaborated with different development teams to complete deployments and releases of new features, functionalities, and fixes.

Canada

• Managed Service Desk operations ensuring prompt and efficient resolution of user issues, requests, and inquiries.
• Set up Service Desk Project in JIRA for streamlined ticket management.
• Developed Internal Support Standard Operating Procedures (SOP) for consistent service delivery.
• Triaged tickets, reviewing and validating requests, reproducing issues when necessary, and assigning tasks to developers for resolution.
• Administered user and site access, managing permissions for enhanced security.
• Spearheaded the implementation of project workflows, optimizing processes, and enhancing productivity across the service delivery lifecycle.

Philippines

• Developed test scenarios, test cases, and test scripts as well as create necessary/required test data in order to achieve stated testing objectives.
• Executed functional tests and evaluated test results to validate prior to production releases.
• Evaluated requirements and documentation of test strategy, test plan and test cases.
• Provided or validated estimates for assigned tasks to project management.
• Reported defects and follow-up with development team on reported defects.
• Performed different types of testing (functional, regression, system, integration, performance, etc.)

Philippines

• Managed Website Development and SEO Projects.
• Provided company’s marketing materials (designs/graphics, templates, SEO etc.).
• Collaborated with the clients and team members.
• Created proposal and project plan.
• Designed website/web pages with the graphic artist.
• Responsible for site testing and quality checking.

Philippines

• Manage the admin team.
• Organize company legal documents and procedures and payments of bills with the Admin Assistant/receptionist.
• Control company running costs and propose adjustment to lower the operating expenses.
• Cash Management (Petty cash, bank accounts, checks).
• Validate and approve payments (CC, Checks, and Bank Transfers).
• Help organize company events, activities, etc.

Shanghai City, China

Ataway is a global consulting company specialising in process and systems projects for large multinational company providing services in Business Process Outsourcing, Finance, Supply Chain Management, CRM, HCM, Payroll, and Procurement specifically with Systems such as PeopleSoft, Fusion, E-Business Suite, Cloud, BPM/SOA and SAP.

Hong Kong

• Served as an Assistant Secretary for a lawyer, undertaking various responsibilities, including managing company profiles and documents, organizing and filing data, typing letters and reports, and handling phone calls.