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Bias for Action || Results Driven || Team Leader || Collaboration Leader of remote cross-functional teams responsible for executing complex programs and communication and training strategies. Successful end-to-end program implementation encompassing needs assessment, data analysis, development of program milestones, monitoring program budget, and developing strategic business partnerships.My Strengths Finder Signature Themes: Maximizer, Arranger, Communication, Individualization, Responsibility
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Program DirectorElevance Health Jun 2021 - PresentGreater Atlanta AreaExecute the integration of programs administered by corporate partners to improve service to our customers. Lead remote cross-functional project teams beginning with defining program requirements through implementation. Monitor development and testing results for multiple technology teams. Document implementation milestones, program risks, and issue resolution. Create and execute program communication strategies. -
Cost Of Care DirectorAnthem Blue Cross And Blue Shield Jun 2014 - Jun 2021Greater Atlanta AreaLed cross-functional teams to implement programs that reduce healthcare costs for company members and customers. Implemented multiple solutions to mitigate an egregious overbilling scheme by laboratory providers that led to cost savings of $60 million in the first year. The project team included members from the Special Investigations Unit, Reimbursement Policy, Provider Contracting, and Medical Management. Collaborated with business partners to implement solutions to reduce out-of-network healthcare costs by $10 million annually. -
Program Director, Icd-10 Transformation ManagementAnthem Blue Cross And Blue Shield May 2011 - May 2014Greater Atlanta AreaUtilized strategic change management methods to prepare associates for the business transformation resulting from the transition from International Classification of Disease 9th Revision medical codes to International Classification of Disease 10th Revision. Developed internal and external communication strategy. Increased associate and program stakeholder engagement through educational meetings, training opportunities and regular communications utilizing multiple channels. Designed, promoted, and implemented an online Overview ICD-10 training session that was completed by more than 5,000 associates throughout the company.
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Program Manager/Learning ConsultantAnthem Blue Cross And Blue Shield Sep 2008 - May 2011Greater Atlanta AreaDesigned, delivered, and promoted training and professional development programs for Provider Engagement and Contracting associates nationwide. Consulted with business partners and other stakeholders on the design and format of programs, conducted in-depth analysis and planning related to program development, designed and delivered programs, developed program communication and promotion strategies, and analyzed evaluation results. Designed and facilitated in-person and virtual training sessions (including a system demo) for associates throughout the company. Collaborated with the vendor to customize training materials, designed course outline and training schedule resulting in 300-400 associates completing training. Created weekly associate newsletter related to system enhancements, functionality, and associate experiences. Led “Best in Class'' multi-day Service Excellence Conference for 120 high-performing Provider Relations Associates representing 14 BXBS plans. Led conference committee and designed agenda and materials resulting in a 96% Satisfaction Score.
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Trainer ConsultantAnthem Blue Cross And Blue Shield Sep 2006 - Sep 2008Atlanta, Georgia, United StatesConducted and prioritized the results of annual training needs assessments, designed sessions to meet associate needs, developed materials, facilitated sessions, and compiled results of course evaluations. Developed and implemented an associate training program for Network Management associates in Georgia. Planned, developed, and coordinated communications directed to network physicians. Developed communication pieces introducing new products, programs, or initiatives, planning communication strategies, and producing provider newsletters. Designed, facilitated, and evaluated associate training sessions. Transitioned quarterly Georgia provider newsletter from print to online format, resulting in significant printing and postage expense savings.
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Network Management ConsultantAnthem Blue Cross And Blue Shield Jun 1999 - Sep 2006Atlanta, Georgia, United StatesCreated and maintained standard provider contract templates. Supported contract negotiations by coordinating compliance reviews of contractual documents. Collaborated with the Provider Contracting team and Legal to draft non-standard contract language. Led provider training sessions introducing the functionality of the new provider portal. Supported contract audits. Supported activities related to large-scale provider terminations.
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Health Systems AnalystAnthem Blue Cross And Blue Shield Nov 1994 - Jun 1999Atlanta, Georgia, United StatesCalculated, implemented, and updated professional, ancillary and facility reimbursement for commercial health plan business. Documented and communicated reimbursement arrangements; performed data analysis related to reimbursement strategies, researched and coordinated the resolution of claim payment issues.
Heather Boyer Skills
Heather Boyer Education Details
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Business Administration And Health Administration -
Social Psychology
Frequently Asked Questions about Heather Boyer
What company does Heather Boyer work for?
Heather Boyer works for Elevance Health
What is Heather Boyer's role at the current company?
Heather Boyer's current role is Program Director at Elevance Health.
What is Heather Boyer's email address?
Heather Boyer's email address is hs****@****sga.com
What schools did Heather Boyer attend?
Heather Boyer attended Georgia State University - J. Mack Robinson College Of Business, Florida Atlantic University.
What are some of Heather Boyer's interests?
Heather Boyer has interest in Rescue Repurpose Redeem, Farm, Wsb Tv, Community, Health Action Network, Charity Organization, Abc World News Tonight With David Muir, Landmark And Historical Place, Public Swimming Pool, Reo Speedwagon.
What skills is Heather Boyer known for?
Heather Boyer has skills like Corporate Communications, Training Delivery, Internal Communications, Training Strategy, Microsoft Office, Surveymonkey, Training Facilitation, Live Meeting, Leading Meetings, Program Management, Healthcare Industry, Health Insurance.
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Heather Boyer
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