Customer Service Representative - Sales And Operations
- Focal point for (inter)national B2B client engagement, handling enquiries, order management, and service delivery- Acquired new customers, managed CRM data and executed cross/upselling for sustainable business relationships.- Identified and generated new business opportunities via prospecting & outbound efforts.- Contributed to defining and implementing sales and marketing strategies, client retention, and market expansion roadmaps.- Generated actionable insights on key account performances and participated in devising account-specific plans to address gaps.- Skillfully positioned standard product range, prepared proposals, negotiated terms, and secured contracts with favorable terms.- Built relationships with global subsidiaries, external agencies, and industry experts to achieve business objectives.- Efficiently executed planning, scheduling, and controlling within the industrial service portfolio to ensure seamless project execution.- Produced and presented routine sales/operational performance reports to the leadership.- Coordinated with internal multicultural stakeholders to execute assignments within set timeline, budget, quality and HSSE framework.- Elevated benchmark margin from 27% to 31% by optimizing resources, budgets, and costs.- Leveraged SAP ByD tool to track KPI & achieve project milestones.- Skilled in data mining and trend analysis of operational and financial metrics.- Tracked industry trends and competitor activities to offer strategic recommendations for adapting business development strategies.Key Achievements: - Won 23K EUR order from occasional client demonstrating strong communication and negotiation skills.- Pinpointed & mitigated a 30-40% revenue leakage to a competitor from a key client.- Boosted 3rd Party Inspection services revenue by 12% via effective client relationship management and market intelligence.
