Hossam El Senoussi Email & Phone Number

Egypt

Launched Vodafone Online Store 2013 saved 600k Euros; increased average monthly revenues by 1700% based on 6 months period since launch. Built and developed a team of 3 now responsible for the whole loop (operations, sales and marketing, vendor relation, CRM, courier & website / portfolio management)Shop.vodafone.com.eg

• Responsible for the revenues related to the category.• Responsible to achieve targets within the budget.• Creating or enhancing commercial areas (advertising and sponsorshipZones) of the brands with input from Sales• Create and sell non-advertising revenues (e.g. feeds)• Create ad product position and price for sales.• Create pricing for the sales team based upon a ‘promotional’ concept.• Negotiate points system for the sales (incentives)• Grow reach of products (number of users, frequency of visits, interaction of users), according to pre-defined targets and KPIs• Create an annual marketing plan and communication strategy and budget• Plan with stakeholders the enhancements and deliverables• Make strategic partnerships and alliances that will either bring new revenues, or enhance the content of the brands/sites• Create and manage social media for the owned brand (Facebook, Twitter,YouTube, others) where it will bring value to the brand• Enhance user experience (monitor uptime and speed).

Launched Contactcars iPhone & Blackberry App

Successfully completed the Launch of several acquisitions activities, such as;- Vodafone EL Khat Handset Promo- Vodafone EL Khat World Cup Promo in corporation with Al-Jazeera- Vodafone El Khat Radio Promo- Vodafone El Khat Ramadan Promo in corporation with CarrefourEnsured a smooth and successful launch in all channels & achieved FY 10/11 acquisitions target.Provided our customers with a world class customer experience. Enhanced customer experience to meet customer needs & to resolve customer complaints.Daily, Weekly and final reports after each activity along with a Customer satisfaction measurement report to enhance and understand clearly our customer needs.Marketing plan implementation: Part of our weekly report, we carried out a mystery shopping activity to help enhance our understanding of our customer & competition. While in terms of incentives, we managed to compose several incentive schemes for our Agents, Dealers & Sales Representatives (VF Retail) to help increase our sales while adapting with any price moves and promotions.

Successfully completed the Commercial Launch of the iPhone 3G, engaged all stake holders to meet the launch date. Ensured a smooth and successful launch in all channels.Managed successfully provided several activities Valentine Promo Citibank Installments Trade-In Promo, Employees offer.Achieved FY 08/09 sales targets. Developed commercial propositions to increase iPhone 3G sales.Met FY 08/09 sales targets (sold 11k iPhone 3G devices)Provided our customers with a world class customer experienceEnhanced customer experience to meet customer needs.Enhanced customer experience, to resolve customer complaints.Successfully complete the commercial launch of all VF HS FY 09/010 with a 10% increase retail sales turnover compared to 08/09.launched: 1-HTC Diamond2 2-iPhone3GS 3-Nokia 6220 Classic 4-HTC Magic We successfully met all launch dates and performed well in terms of sales, where in some cases we exceeded the targets such as iPhone3GS. Generated; Daily, Weekly and final reports after each activity along with a Customer satisfaction measurement report to enhance and understand clearly our customer needs.Marketing plan implementation: Part of our weekly report, we carried out a mystery shopping activity to help enhance the selection of our future Handsets and cost structure versus the competition and customer needs. While in terms of incentives, we managed to compose several incentive schemes for our Agents and Dealers to help increase our sales while adapting with any price cuts and promotions.

Created and executed project work plans and revised as appropriate to meet changing needs and requirements. Identified resources needed and assigned individual responsibilities. Managed day-to-day operational aspects of projects and their scopes. Reviewed deliverables prepared by team before passing to client. Prepared for engagement reviews and quality assurance procedures. Minimized our exposure and risk on projects. Ensured project documents are complete, current, and stored appropriately. Generated Content Reports Layouts and requirements, Projects completed such as www.egyptmobizone.mobi in partnership with Nokia.mobi. Developed SWAT analysis between different WAP portals, locally and international. Exposed to, created workshops, presentation and summary regarding Informa (Portal strategies Driving revenues through content discovery) Current projectsNokia Content Discovery On-Device-PortalMobinillife Revamp for 3G implementation and campaign. WAP portal for kids

Bsc, Chemistry; Industrial Chemistry

Education record