Harpreet Sethi, Csm® Email & Phone Number

Experienced Scrum Master and Program Manager Design Operations leading the end-to-end PLM life cycle management for datacenter board designs spanning across BOM management, tracking to component sourcing and BOM Health Analysis and Risk Management. Creating JIRA dashboards and Kanban boards to track change management across BOM during NPI and IP stages of the product lifecycle. Interface to key functional domain stakeholders (layout, thermal, power, and board engineering) and design change review boards tracking schedule milestones for data center products.Expert Content Strategist adept at driving business outcomes and improving customer experience by devising content strategy mediums while planning, creation, delivery, and governance of content. Proven leader passionate about leading cross functional co-located, distributed and global teams while delivering on complex B2B and B2C technical collateral projects for digital networking clients. Successfully leveraged mindfulness, corporate relationships, coaching, and sponsorship to build high-performing teams to meet project goals and drive performance.Experienced communicator passionate about creating and improving user experience with different information channels, such as Online Help, Knowledge Centers, Interactive Web pages, Video Tutorials, Print media, Community portals and blogs and helped organizations map an appropriate content strategy aligning with their product need. Increased efficiency through CMS selection processes, defining enterprise wide quality assurance processes. Foundational career as a technical writer and publisher creating and delivering technical content for the software and digital networking industry. Strong research and development skills built on self-learning new upcoming technologies, while authoring books, articles, instructor-led training manuals, Web-based interactive content, reference manuals, and training collateral for organizations. Good understanding of the end-to-end content workflow from scratch to when it is perceived by the user. Expertise: content strategyUser Experience #UX design, customer experience, employee experience, technical writing, people management, project management, service design, training, learning & development

Listed skills include Technical Documentation, Technical Writing, Content Development, Instructional Design, and 38 others.