Howard Shacklock Email & Phone Number

Pittsburgh, Pa, Us

Greater Pittsburgh Region

Led IT projects from planning through execution, consistently meeting scope, timeline, and deliverable targets.Proficient in Microsoft Entra, Autopilot, and Intune deployments across Windows, iOS, and Android.Managed endpoint staging, configuration, and deployment, integrating Active Directory and Entra solutions.Streamlined user provisioning processes and oversaw solution upgrades to enhance operational efficiency.Partnered with stakeholders to align IT solutions with organizational goals and industry standards

Greater Pittsburgh Region

Provided frontline technical support for Windows and Mac workstations and VoIP systems.Acted as the primary contact for client issues, delivering high-quality customer service and technical problem resolution.

Nashville Metropolitan Area

Nashville Metropolitan Area

Directed daily operations of computer repair and auto installation services.Recruited, trained, and supervised team members, fostering a customer-centric environment.Analyzed financial and performance metrics to enhance service delivery and store performance.Acted as Manager on Duty, resolving escalations and ensuring operational excellence.

Greater Pittsburgh Region

Provided technical support and solutions for hardware and software issues.Created a positive customer experience through effective communication and problem-solving.Consistently met performance metrics, excelling in customer service and issue resolution.

Greater Pittsburgh Region

Conducted performance evaluations and mentoring sessions for operations team members.Ensured compliance with Standard Operating Procedures across front-end operations, inventory, merchandising, and asset protection.Resolved escalated issues and maintained high standards of customer service.Achieved notable recognition for operational excellence and team performance.

Greater Pittsburgh Region

Guided sales team members to deliver a world-class customer experience.Conducted monthly performance evaluations and provided development opportunities for the sales team.

Johnstown-Somerset Area

Engaged customers to understand and address their technology needs.Maintained product knowledge to provide comprehensive solutions and support.Ensured store readiness by upholding visual merchandising standards.

Johnstown-Somerset Area

Led an approved Alternative School, acting as the principal and behavior analyst.Developed and delivered compliance training, and managed IEP and discharge planning meetings.Facilitated student transitions and maintained relationships with school districts.Oversaw safety protocols as the chair of the Safety Committee.

Johnstown-Somerset Area

Provided mental health services to youth and families in various settings.Collaborated with stakeholders to set and achieve behavioral goals using data-driven methods.Presented progress during periodic reviews to managed care organizations.

Youngstown-Warren Area

Taught undergraduate courses in statistics, research methodology, and corrections.Supported graduate-level research courses through distance learning.Contributed to the development and delivery of technology-based police training sessions.Presented research findings and training outcomes at national Academy of Criminal Justice Sciences conferences.

Master Of Science (M.S.), Criminal Justice (Research & Administration)

Bachelor Of Science (B.S.), Psychology / Sociology

Activities and Societies: Delta Sigma Phi