It Business System Analyst
Current1. Provided analytical support by coordinating data extraction from various databases and interpreting it using MSSQL:• Designed and implemented data integration procedures, resulting in a 30% reduction in data processing time.• Developed dynamic Excel reports by linking Excel with SQL data integration processes, increasing report accuracy by 25%.• Constructed SQL Server Reporting Services (SSRS) web reports, leading to a 20% improvement in report accessibility and usability.2. Established a brand financial reporting ETL pipeline from scratch, addressing manual report generation issues and rebuilding connections between various tables to enable the brand marketing department to track data consistently on a quarterly basis. This initiative reduced reporting time by 40% and increased data accuracy by 35%.3. Supported multiple system migration processes, identifying management requirements, and coordinating with outsourcing partners to ensure system stability. Provided training to frontline sales staff, resulting in a 50% decrease in system-related errors post-migration.4. Assisted the CRM department in resolving customer data integration issues and validating data accuracy, enabling the brand to customize products and communication, fostering stronger customer relationships, and increasing satisfaction and loyalty. This initiative led to a 15% increase in customer retention and a 20% improvement in customer satisfaction scores.Skills:• Proficient in MSSQL, Excel, and SQL Server Reporting Services (SSRS).• Experienced in ETL pipeline development.• Skilled in data analysis and interpretation.• Proficient in business process improvement.• Strong team collaboration abilities.• Expertise in CRM data management.