• Lead, recruit, coach, and manage a small team towards individual and team excellence• Partner and provide high value quality-related services to development leadership• Accountable for the quality of all work and relationships on their team• Drive test development, estimation, planning, execution, reporting, and closure• Create, monitor, and control metrics impacting product and team quality• Prepare reports on metrics and present to stakeholders• Analyze product quality and usability, associated system limitations, and report on risk• Coordinate responsible test area with regional teams• Host test closure activities (testware evaluation, knowledge transfer, retrospectives)• Other duties as assigned

• Plan, monitor and control LQA processes. Resolves major roadblocks for regional teams and external vendors• Create and control project schedules, test plans and related tasking for internal and external teams• Communicates key project information to internal and external LQA teams• Resolves major project roadblocks and processes issues for internal and external teams• Monitors, controls and reports on project LQA progress globally• Coordinate, monitor, and control other test life cycles activities for owned projects• Partners with regional teams for QA standardization and process improvements• Communicates to stakeholders feature/milestone risks and needs for all languages• Provide support to global vendors

• Plan and coordinate test activities for Localization QA for internal and external teams globally.• Drive test strategy and vision for Blizzard games in all localized languages. • Partner with strategic suppliers to deliver high-quality results and continuous process improvement. • Monitor test activities, propose corrective measures and report on progress to stakeholders. • Design, maintain and distribute documentation for standardized testing. • Support regional test partners by removing obstacles and providing information necessary for testing. • Develop and maintain positive business relationships with all test stakeholders. • Implement lessons learned through test closure and other activities. • Use data analytics to make business decisions and improve efficiency. • Other duties as assigned by management.

• Create and collaborate with other region testing strategies and processes for all Blizzard IPs • Collect key KPI indicators to determine team efficiency and actions plans to workflow and testing processes• Coordinate with Localization Producers and Project Managers to plan and prioritize the testing phase• Work closely with Localization Managers to map out testing strategies for all planned IPs for a specific year• Work in close collaboration with Europe and Asia Regional QA on standard test processes and strategies• Provide testing documentation and test plans for outsourcing QA, establishing test priorities and deadlines• Coordinate with vendors and Project Managers on project priorities and timely asset deliveries, identify issues and provide solutions for a more efficient workflow• Mentor team members on their individual career and team goals

• Coordinated test planning and execution of testing processes for all Blizzard IP• Ensure consistency with the glossary between games and other projects• Build and maintain regional quality standards in close collaboration with other teams and support QA needs• Mentored and provided coaching to new testers on test procedures and to promote growth within Localization• Collaborate with Leads to develop/modify test plans, understand risk-based testing, and establish quality goals• Identified, managed and removed project issues and roadblocks• Reviewed localized material and provide regular feedback to Project Leads and Supervisors

- Work with Game Product Managers on overall game support/development, marketing, community building, and sales, including monitoring and managing daily/monthly/quarterly sales- Achieve sales goals through quality execution and by meeting market requirements * Create and implement virtual item sales promotions * Coordinate and execute cross promotions with partners * Manage and run in-game events * Communicate with developers on product additions/enhancements- Maintain strong familiarity and dialog with the game community by * Deliver regular community feedback reports * Moderate message boards to ensure that messages stay on topic and adhere to the code of conduct * Assist in the development of Web content that the community is most interested in viewing- Support events, both in- and out-of-game, such as conventions, contests and developer chats- Support customer service efforts to inform customers of known issues and providing additional online support coverage when necessary and writing game documentation and release notes for game updates- Provide guidance, direction and support to Game Masters to ensure milestones are accomplished and schedules are achieved on time- Establish and maintain a creative and productive environment through effective team communicationMajor accomplishments:- Launch 2 games from Closed Beta to Commercial Release;- Doubled the sales revenue on 2nd month after commercial release. Revenue for 2nd month was 11% above target goal.

· provide leadership and guidance to Service staff· drive performance of the Service area to meet or exceed the established focus goals for productivity, income and operational efficiency· maintain technical certification level of shop to ensure proper service and repair of products- Identify, diagnose and document hardware failure or software problems on a variety of computer or computer-related equipment (such as printers or LCD-TV’s).- recommend components/configurations and assemble customized computer systems.- provide complete and accurate information for estimate approval and customer unit repair. · perform other duties and tasks as may be assigned

. manage a team of 30+ associates to achieve the sales productivity goal. coach, train, and motivate all associates in order to provide best customer service. develop and execute sales plans to exceed sales projections. ensure inventory levels are accurate and appropriate. assist any associate with 'Team Knowledge' on any technical issue to help close a sale. analyze weekly sales performance of all sales associates. provide customer service when needed

. provide assistance to customers with their purchase. maintain area of responsibilities. qualify customers for Fry's card.