Harjeet Singh Email & Phone Number

Rochester, Gb

Royal Tunbridge Wells, England, United Kingdom

Management of project scope, timeline, and resourcesAccountability for assigned tasks/deliverablesSolution specifications are accurate and executed to client expectations across multiple projectsDefine roles and responsibilities of team members and stakeholders, manage multiple end-to end creative workflows, and proactively provide thoughtful solutions to address changes in timelines or feedbackAnticipation of potential questions/roadblocks/risksAct as the primary point of contact for assigned projects with customers, management, sales, product and the wider Customer Success teamOwn successful delivery of onboarding outcomes, managing quality and time which includes visibility of status and risksManaging a portfolio of projects including ownership of governance, reporting, contributing to the building standard approaches, documentation of requirements, maintaining customer documentation e.g. onboarding planWork closely with Product to ensure build commitments are delivered to requirement and on timeDynamically prioritise workload to deliver in complex scenariosUnderstand technical components on a wide range of implementation types and act decisively to ensure outcomesSupport the business across several projects in the management of projects (setting up meetings, distributing meeting notes and following up on actions)Prepare project and action plans, including analysing risks and opportunities during the projectResponsible for ensuring successful completion of project setup whilst handing over the ‘baton’ to the Service Centre teamAttendance to project team meetings, internal and external, as required to support each project set upTrack project progress, ensuring the project team are working to the associated timelinesProactive implementation of project tools, procedures, standards, and templates for internal and external useCommunicate clearly with stakeholders: technical, non-technical, internal, and external

Tunbridge Wells, England, United Kingdom

Responsible for liaising/negotiating with customers throughout onboarding process and ensuring agreed turnaround times are met.Consultation with clients: gathering requirements and designing digital solutions that meet the needs of the business.Accountable for quality of configuration produced.Attend customer meetings and lead implementation on conference calls and/or face to face.Translating and digitally transforming client requirements to the product.Track progress from specification through to implementation and delivery, to ensure product delivery that satisfies requirements and expectations.Provide advanced technical product expertise and guidance to clients throughout the implementation and ongoing support. Data cleansing/manipulating any information/data that need to be imported into the system in order to maintain referential integrityTesting system to ensure everything is working as intended prior to the deployment onto the live system. T SQL: Writing queries to store, sort, and retrieve data. Create complex functions, scripts and stored procedures to support system. Create training documentation and deliver training of the product. Support for sales opportunities as requiredDocument processes and workflows in confluence for future use and adoption Enter work items into project tracking software (Jira)

Tunbridge Wells, England, United Kingdom

Dealing with incoming customer support requests, logging and updating tickets within SLA where appropriateEscalating issues, enhancement requests and business opportunities to relevant departmentGeneral support and Technical Support of customers both app and web Import data when requiredLearning each customer’s set up and diagnosing the issue to resolvePlanning, assessing and configuring a system where the needs arise and change frequently. Provide swap out device if/when needed Testing system’s new features to ensure they are working as intended prior to the deployment onto the live system.Perform routine account maintenance such as, password resets, creation, modification, deletion of accounts and loginsComprehending each customer’s set up in order to diagnosing any issue Build and maintain day-to-day working relationships with the business community to maintain and improve the services offered by the support function.Identifying underlying issues, providing short-term workaround/fix while liaising with development teams on long-term fixes.T SQL: Create queries to store, sort, and retrieve data. Create scripts and stored procedures to support system.

Master’S Degree, Advanced Computer Science

Bachelor’S Degree, Information Technology

National Diploma, It Practitioners (It And Business)