Hsing Ighee Ong Email & Phone Number

Penang, Malaysia

George Town, My

-Executed a digital transformation strategy, reducing project delivery timelines by 20% and optimizing operational efficiency.-Led development of customer-centric digital solutions, resulting in a 30% satisfaction boost andincreased customer engagement.-Identified cost-effective technology solutions, reducing overall IT expenditure by 15% while maintaining high performance.-Drove quantifiable KPI enhancements in digital initiatives, reducing time-to-market,enhancing operational agility, and boosting overall business performance.-Recognized company-wide for innovative digital transformation efforts, contributing to IJM Land Berhad's industry leadership.

Kepala Batas, Penang, Malaysia

-Led an initiative to optimize existing IT systems, resulting in a 20% increase in system efficiency,reducing downtime, and improving overall operational productivity.-Implemented robust cybersecurity measures, reducing security vulnerabilities by 30% andensuring a secure IT infrastructure for sensitive data.-Spearheaded the successful implementation of a critical IT project, meeting all projectmilestones, deadlines impacted the company's workflow and efficiency.-Implemented robust cybersecurity measures, effectively reducing security vulnerabilitiesby 30% and ensuring a secure IT infrastructure for sensitive data.-Implemented a robust IT team training program, enhancing skills in emerging technologies,and boosting overall efficiency at Setia Fontanies Sdn Bhd.

Kepala Batas, Penang, Malaysia

-Reduced system downtime by 25% through proactive monitoring and maintenance, ensuring critical applications' high availability.-Improved overall network speed by 20% through streamlined configurations and performance enhancements.-Executed a robust disaster recovery plan, minimizing data loss and downtime during unforeseen events,earning praise in external audits.-Strengthened cybersecurity, achieving a 30% decrease in vulnerabilities and successfully mitigating risks.-Orchestrated IT infrastructure expansion for business growth, ensuring scalability and supporting a 50% increase in users.

-Implemented advanced data management systems, reducing data processing time by 30% and enhancing overall accuracy in reporting.-Redesigned and automated reporting processes, leading to a 25% reduction in manual effort and accurate reporting to stakeholders.-Integrated systems for seamless cross-departmentalcommunication, boosting operational efficienc by 20%.-Strengthened security protocols, reducing data breaches by 40% and ensuring industrycompliance.-Led planning and execution of technology upgrades for current, efficient, and business aligned IT infrastructure.

-Overseeing computer networks, hardware, and applications for daily operations. Responsible for configuring systems and handling daily operational tasks.-Setting up the company's computer system for a new factory, including networking, user systems, and email servers.-Providing diverse IT support, including hardware troubleshooting, software maintenance, and managing network infrastructure.-Configuring and installing security systems like CCTV, PABX, door access, alarms, and time attendance. Conducting basic training for new and less tech-savvy users.-Supervising, supporting, and implementing an SAP software system. Setting up and maintaining company servers, including the email exchange server.

-Successfully led the implementation of a new system at Asia File Products, ensuring a seamlesstransition, minimal disruptions, and improved operational efficiency.-Implemented robust security measures, decreasing cybersecurityincidents by 25%.-Spearheaded an initiative to optimize the IT infrastructure, resulting in a 25% reduction in downtime andenhanced reliability, ultimately improving overall system performance.-Executed a comprehensive user training program, elevating staff skills for optimized system use,resulting in heightened productivity and user satisfaction.-Implemented budget-friendly IT solutions, reducing operational costs by 15% while maintaininghigh-quality and effective IT services at Asia File Products Sdn Bhd.

-Assisted IT System Administrator in troubleshooting and supporting all organization end users for hardware, software, and networking.-Managed a heterogeneous network with Novell Netware as the LAN backbone and various applications on Microsoft Windows.-Provided round-the-clock support for critical applications and set up networks (LAN, WLAN, switches, routers) for special guest events.-Trained users in Office software and Fidelio hospitality application and generated ad-hoc reports for management.-Visited remote hotels for on-site support, handled email (Linux) and Point of Sale (UNIX) servers, and developed an in-house guest room checking system for maintenance records.

-Implemented robust network security protocols, reducing cybersecurity threats by 30% and ensuring the integrity of sensitive company data.-Optimized IT infrastructure, leading to a 25% reduction in downtime and increased overall system reliability.-Established user training initiatives, resulting in a 20% improvement in employee IT proficiency and a decrease in support requests.-Successfully led the implementation of new software solutions, improving workflow efficiency by 15%.-Implemented proactive IT support measures, resulting in a 40% decrease in response times.

Bachelor Of Business In Management Information System (Mis)

Advance Diploma In Business Information System

Diploma In Business Studies

Malaysian Certificate Of Education