Hsingkai C. Email & Phone Number

Japan

Tokyo, Japan

・Own and iterate on product strategy, both short & long term.・Lead delivery of key product milestones, manage the lifecycle of new feature development.・Partner with business owner to align the product with strategy and business objectives.・Communicate clearly and often with key product and engineering stakeholders to ensure alignment to product strategy and implementation.・ Manage project timelines and prioritize strategic product issues.・Hypothesize and improve product KPI funnels through usage analytics (e.g. A/B testing) and also qualitative means.・Monitor/report the global competitive landscape and identify product opportunities.・Evangelise Moneytree products and product values both internally and externally.・Support ongoing improvement and scaling of the product management function at Moneytree through mentoring and the development of best practices.

Tokyo, Japan

•Managing full-cycle mobile product development (iOS & Android), generating 200 billion yen in annual revenue. Led research on emerging technologies and market trends, developed detailed specifications and coordinated timely feature releases. •Manages part of web product development lifecycle; develops detailed functional specifications for existing and new products.•Enhanced the Google Play Store review score from 3.2 to 4.3 within 7 months through meticulous analysis of user feedback and prioritized development to address user concerns. •Lead multiple projects with teams ranging from 3 to 7 members, overseeing them from inception through to post-live monitoring.• Ensuring that the project is timely by setting time marks and monitoring project progress and implementing changes where necessary

Within 23 Wards, Tokyo, Japan

⋆Via Robert Walter⋆Product specialist in cross-border e-commerce platform business segment (Shopping Actions)•Coordinated with internal departments to provide individualized onboarding/post-launch support to 5 high-value merchants from China and partners.•Troubleshooting questions raised by external merchants, Google cross-functional partners, and support teams based in DUB, GUR, SJC, and MTV. • Worked with external contractors in order to ensure high-quality customer service including assisting with inquiries and keeping them up to date with product and policy updates• Organized and conducted weekly webinars to educate partners and merchants on how to best use Google platforms for the greatest success of their business•Official site localization

Tokyo

A web developer working with PHP/MySQL/HTML for a client in the game development industry.Assisted in developing and maintaining applications including:•Customer complaint handling(Japanese).•Creating site layout and user interface using PHP, HTML, and CSS.•Testing websites and troubleshooting prior to deployment.•Project management.

Taipei City, Taiwan

• Research and identify prospective clients, making cold calls and responsible for generating leads by frequently visiting neighborhoods.• Ranked as #1 sales representative (out of 5) based on the sales performance in 2017. • Experience in all aspects of the sales process including client presentations based on their different needs, proposals, product demonstrations, implementation plans, and final close. • Regularly visiting clients to maintain relationships.• Maintain and follow through on ongoing customer concerns until the issue is resolved.

Taiwan

• Conducted tours in English for more than 900 clients from over 32 countries around the world. • Provides significant information about each destination or attraction visited with emphasis on its cultural and historical meaning all over Taiwan.• Planned customized tours to suit the needs and interests of each customer and offered tours ranging in length from 4 hours to 7 days.• Help to train 6 newly hired tour guides and optimize the training program. • Maintains a professional relationship between the company and the cooperative shop to develop trust and commitment towards each other.

Bachelor Of Foreign Languages, Japanese Language & Culture, Gpa3.8

Bachelor Of Social Science, Political Science And Government, Gpa3.8

Short Term Study, Korean Language And Culture