Hsin-Ti Chang Email & Phone Number

Zug, Switzerland

Risch-Rotkreuz, Zug, Switzerland

Preparing affiliates and regions for Customer Support Readiness for the global launchung and phasing out products. Through coordinating with global commercial product managers, customer service project leads and regional service teams, I align, facilitate, and deliver the right information through the right channels, at the right time to the right regions and affiliates.Accounted for ~3 global projects across Molecular Lab, Point of Care, Core Lab, and Pathology Lab business areas;… Show more Preparing affiliates and regions for Customer Support Readiness for the global launchung and phasing out products. Through coordinating with global commercial product managers, customer service project leads and regional service teams, I align, facilitate, and deliver the right information through the right channels, at the right time to the right regions and affiliates.Accounted for ~3 global projects across Molecular Lab, Point of Care, Core Lab, and Pathology Lab business areas; responsibilities include: • Agile/ hybrid project planning & execution: Supported global project leads to build end-to-end customer service strategies for Instrument, Software, and Assay products within time and quality targets through rigorous sprint, planning, execution, monitoring and driving efficiency efforts, delivering 30+ agile/ waterfall projects.• Knowledge of IVD portfolio and cross-functional collaboration: Learned each product specification, conducted risk assessments, and coordinated with Commercial, Customer Service, and Supply Chain to devise customized strategies.• Matrix collaboration and customer-centric approach: Collaborated with regions/ affiliates to identify variances and specifications, adjusting global strategy for local needs to ensure strategies benefit end customers.• Data Analysis and resource management: Coordinated with commercial to understand affiliate training needs, used Google Analytics (analyze and visualize) to create monthly plans, strengthening/ ensuring GCS training capability.• Market analysis and content creation: Quarterly reviewed launch/phase out products, analysed market trends and reader needs to optimize content, and published 4 newsletters to raise awareness on product information updates.• Continuous improvement on operational efficiency: Simplified and automated the product information tracking system using Snowflake and Excel VBA, boosting PMO workflow efficiency by ~85% (45hrs to 7hrs/quarter). Show less

Rungis, Île-De-France, France

AbbVie & Allergan Integration Project:• Supported functional experts across global, region and 13 affiliates in co-designing, implementing, and monitoring go-to-market operating models based on portfolio transformation, securing the success of post-merger integration of AbbVie and Allergan by delivering 150+ key integration goals within 8 months.Tasks include:• Roll-out of BCG Host-Guest framework: Assisted in customizing a business operating model for EEMEA and maintained… Show more AbbVie & Allergan Integration Project:• Supported functional experts across global, region and 13 affiliates in co-designing, implementing, and monitoring go-to-market operating models based on portfolio transformation, securing the success of post-merger integration of AbbVie and Allergan by delivering 150+ key integration goals within 8 months.Tasks include:• Roll-out of BCG Host-Guest framework: Assisted in customizing a business operating model for EEMEA and maintained business continuity through change management practices to ensure two entities are fully integrated. • Synergy of affiliate distribution models: Assessed the risks/opportunity to consolidate local distribution channels of legacy-AbbVie/ Allergan (especially Allergan Aesthetics).• Real estate footprint analysis: Assessed the possibility/risks to incorporate legacy-AbbVie/ Allergan local offices.• New brand image co-promotion structure: Devised tactics to legally promote AbbVie-Allergan as one company.• Monitored progress, resolved challenges with key stakeholders and hosted bi-weekly integration touchpoints to share best practices and foster key learnings, ensuring milestones were achieved within time and good quality.Eye Care and BOTOX Portfolio Review Project• Led a 6-person, cross-functional team by creating a project plan, monitoring progress, and proactively resolving challenges through coordinating and influencing stakeholders, ensuring a smooth and efficient project delivery.• Collaborated with the team and 13 affiliates to conduct a product performance analysis on market strength and financial health, delivering a remedy proposal to phase out ~80 products and to continue monitor ~120 products.• Pitched the proposal to EEMEA Leadership team and obtained approval, improving annual profitability by ~3%. Show less

Shanghai City, China

• Conducted research on Market Authorization Holder system in China, analyzed MAH suitability for Roche Diagnostics Shanghai, and co-wrote a business case. • Contributed to the Portfolio Management initiative by co- developing and co-implementing strategic frameworks to enhance project synergy, optimizing resource use by ~5%.• Collaborated in developing a Customer Incentive Benefit system, used Visio to outline project process and Excel to monitor project schedules; aligned… Show more • Conducted research on Market Authorization Holder system in China, analyzed MAH suitability for Roche Diagnostics Shanghai, and co-wrote a business case. • Contributed to the Portfolio Management initiative by co- developing and co-implementing strategic frameworks to enhance project synergy, optimizing resource use by ~5%.• Collaborated in developing a Customer Incentive Benefit system, used Visio to outline project process and Excel to monitor project schedules; aligned system requirements to needs of sales, marketing, legal, compliance, IT, finance, business process management and project management departments. Show less

Taichung, Taiwan

• Developed business model, organized monthly info-sessions to attract customers, and mentored elementary to high school-age students to strengthen their English competency.• Identified students’ learning pain-points with 360-degree interviews and formulated course materials and study plans based on the diagnosis.

Taipei, Taiwan

• Underwent extensive training in customer relationship management and different insurance products.• Interacted with potential customers to understand their needs and broaden customer database.

Grande École (Master In Management)

Academic Exchange

Bachelor Of Science - Bs