Hsin-Ti Chang Email & Phone Number

Zug, Switzerland

Risch-Rotkreuz, Zug, Switzerland

• Preparing affiliates and regions for Customer Support Readiness for the global launchung and phasing out products. Through coordinating with global commercial product managers, customer service project leads and.
• Agile/ hybrid project planning & execution: Supported global project leads to build end-to-end customer service strategies for Instrument, Software, and Assay products within time and quality targets through rigorous.
• Knowledge of IVD portfolio and cross-functional collaboration: Learned each product specification, conducted risk assessments, and coordinated with Commercial, Customer Service, and Supply Chain to devise customized.
• Matrix collaboration and customer-centric approach: Collaborated with regions/ affiliates to identify variances and specifications, adjusting global strategy for local needs to ensure strategies benefit end customers.
• Data Analysis and resource management: Coordinated with commercial to understand affiliate training needs, used Google Analytics (analyze and visualize) to create monthly plans, strengthening/ ensuring GCS training.
• Market analysis and content creation: Quarterly reviewed launch/phase out products, analysed market trends and reader needs to optimize content, and published 4 newsletters to raise awareness on product information.

Rungis, Île-de-France, France

• AbbVie & Allergan Integration Project:
• Supported functional experts across global, region and 13 affiliates in co-designing, implementing, and monitoring go-to-market operating models based on portfolio transformation, securing the success of post-merger.
• Roll-out of BCG Host-Guest framework: Assisted in customizing a business operating model for EEMEA and maintained… Show more AbbVie & Allergan Integration Project:
• Roll-out of BCG Host-Guest framework: Assisted in customizing a business operating model for EEMEA and maintained business continuity through change management practices to ensure two entities are fully integrated.
• Synergy of affiliate distribution models: Assessed the risks/opportunity to consolidate local distribution channels of legacy-AbbVie/ Allergan (especially Allergan Aesthetics).
• Real estate footprint analysis: Assessed the possibility/risks to incorporate legacy-AbbVie/ Allergan local offices.

Shanghai City, China

• Conducted research on Market Authorization Holder system in China, analyzed MAH suitability for Roche Diagnostics Shanghai, and co-wrote a business case.
• Contributed to the Portfolio Management initiative by co- developing and co-implementing strategic frameworks to enhance project synergy, optimizing resource use by ~5%.
• Collaborated in developing a Customer Incentive Benefit system, used Visio to outline project process and Excel to monitor project schedules; aligned… Show more
• Collaborated in developing a Customer Incentive Benefit system, used Visio to outline project process and Excel to monitor project schedules; aligned system requirements to needs of sales, marketing, legal, compliance.

Taichung, Taiwan

• Developed business model, organized monthly info-sessions to attract customers, and mentored elementary to high school-age students to strengthen their English competency.
• Identified students’ learning pain-points with 360-degree interviews and formulated course materials and study plans based on the diagnosis.

Taipei, Taiwan

• Underwent extensive training in customer relationship management and different insurance products.
• Interacted with potential customers to understand their needs and broaden customer database.

Grande École (Master In Management)

Academic Exchange

Bachelor Of Science - Bs