Supports the Inside Sales team by collecting market research information and creating leads.• Conducts market research calls on various security communications products to collect market information and generate leads for potential sales• Maintains a ratio of 8 successful calls per call placed, leading to the completion of 6000+ activities• Completed 2,000+ calls, 5000 CAAP entries that led to exceeding departmental goals before Q4• Generated over 70 leads with a 50% conversion rate and total value of $3,000,000• Created an organizational system to better view customer data and prevent duplicate/notes from occurring

Project manages career-related events to aid in career growth and search effectiveness in students.• Collaborated with diverse teams to ensure goals and objectives are met in each project• Performed effective problem-solving by proposing creative solutions before and as difficulties arose • Project managed 2 large projects involved in the rebranding and expansion of department strategic initiatives • Project managed over 5 college-wide career events yearly with 3 that involve college-wide collaboration• Project managed, from initiation to monitoring and controlling, the Fall 2022 Career Week which consisted of 16 individual events, increased student attendance by 150%, and 30 employer participants• Project managed, from initiation to execution, the Winter 2023 Career Week & Entrepreneur Week which consisted of a keynote speaker, workshops, company tours, a career fair, a showcase, and a pitch competition that bought in over 750 attendees

Offers continuous career search assistance to students searching for internships and/or looking to start their new careers.• Guides students through the job search process from career path identification to interview skills• Enhances the career search experience by advocating with resources available for students to boost their resume, such as VMock• Initiates and elevates students’ passions and interests by aiding in skill and interest identification using Pathway U and Gallup Strengths test• Maintains a working customer relationship by using Microsoft Dynamics CRM • Currently project managing the Winter 2023 entrepreneurship week which will include a week-long list of events and an international pitch competition• Project managed, from initiation to monitoring and controlling, the Fall 2022 career week which consisted of 16 individual events, increased attendance by 150%, and 30 employer participants

Managed the matriculation process for all admitted/incoming students while leading a team of 2-3 matriculators. • Increased productivity of project by 300%, by implementing an efficiency plan• Wrote and maintained an updated training manual for matriculation for a unified training process• Regulated accurate records management of secured documents and archival of over 5000+ accounts• Collaborated with multiple departments to ensure documents were received and processed • Inspected student personal information changes and ensured accurate/updated information on archival accounts

Assisted in department-wide responsibilities related to servicing students and support staff in all admissions and registration-related inquiries.• Provided customer service-oriented problem solving by implementing a “solve all you can” attitude to 5000+ applicants and enrolled students• Played a key role in recruitment by servicing interactive campus tours• Serviced customers with various platforms such as Microsoft 365, PeopleSoft, BYU’s AIM system

Managed bookkeeping responsibilities for the UACE • Performs and assists in accounting responsibilities through QuickBooks• Processes accounts payable and receivable to swiftly to meet all deadlines• Generates financial reports for UACE budget review meetings

Fall 2022 rotational intern at WCF insurance. Was assigned to Claims department to actively learn from the heart of the insurance business. • Planned, coordinated, and created a video-embedded interactive informational orientation about the claims department for the new interns that consisted of 7 videos, informational flow charts, an appendix, etc. • Created an interactive spreadsheet for developmental updates to cut out duplicates and increase efficiency. • Gained a working knowledge of the insurance industry and how it operates through informational interviews, job shadowing, weekly insurance lessons, etc. • Shadowed key departments to gain a holistic view of company functions and their culture • Completed over 200 entries in the “End of Year” report to aid in technology improvements in the internally used system • Researched and recorded over 700 CA-litigated claims venues for department analysis purposes• Linked missing medical notes and bills to support the automatic bill payment process • Participated in weekly leadership lunches and lessons to gain a dynamic view of leadership and organizational effectiveness • Issued letters to 3rd parties informing bills and invoice statuses as it pertains to Utah law

Provided customer service-oriented assistance for prospective/new students, parents, and/or support team.• Delivered admittance to an average of 300 students per day by analyzing and processing 20-40 transcripts a day using the Banner system• Maximized efficiency by completing reports to preemptively mitigate issues before they arose • Practiced holistic problem-solving with an investigative attitude for a comprehensive understanding of the situation