Poseo un sólido conjunto de competencias que me permiten desempeñarme eficazmente como analista de datos y administrador de bases de datos. Cuento con amplios conocimientos en sistemas de gestión de bases de datos, incluyendo SQL Server, MySQL, Java, .NET y Oracle. Mi sólida experiencia me ha proporcionado una perspectiva única y un conjunto diversificado de habilidades, permitiéndome abordar desafíos complejos y aportar valor significativo a los proyectos en los que he participado.Cuento con habilidades clave que incluyen Comunicación Efectiva, permitiéndome explicar resultados técnicos de manera clara y comprensible. Además, habiendo destacado en Trabajo en Equipo, he colaborado eficazmente en entornos multidisciplinarios para alcanzar objetivos comunes. También en la Gestión del Tiempo y Organización me ha permitido manejar múltiples proyectos y cumplir con plazos ajustados. También, habiendo demostrado una fuerte Adaptabilidad y un compromiso con el Aprendizaje Continuo, me he mantenido al día con nuevas tecnologías y me he adaptado rápidamente a los cambios en el entorno empresarial.
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Reporting InternTranscomBogotá, Bogota, Co
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Gestor OperativoServinformación May 2024 - PresentBogotá, Distrito Capital, Colombia -
Data AnalystGlobal Hitss Dec 2018 - May 2024Bogotá, Distrito Capital, ColombiaWithin this position I was linked again within the Claro team of experts, here my functions were expanded and allowed me to obtain more knowledge about the company's services and participate in different digitization projects:- Classification of failures.- Call queue monitoring.- Failure analysis through database management.- Participate in the implementation project of mobile management and international rooming.- Dispatch.- Backup management buildings and web.- Coaxial to fiber optic digitization project. -
Call Center Analyst, Quality Control And Improvement ManagerInter Contact Group S.A.S Jun 2016 - Nov 2018Bogotá, Distrito Capital, ColombiaThroughout my career within the company with the multinational Claro, I was able to improve my skills thanks to the knowledge and experiences I acquired that allowed me to receive not only congratulations from my superiors, I was also able to obtain two promotions where I developed the following functions:- Quality control: Participate in the expert quality control project where I provide advanced technical support, platform monitoring, follow-up of specific cases, follow-up for massive affectations of client services, and reassessments of rejected cases.- Improvement Manager: In this position, the responsibilities of failure classification, call queue monitoring, failure analysis through database management were fulfilled.- Call center analyst: Functions such as providing customer service, responding to transfer requests, equipment shielding, sales and specialized technical support were performed.
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Consultant Chat Center And Rebel Technical SupportTeleperformance Jan 2016 - Jun 2016Bogotá, Distrito Capital, ColombiaThe position specialized in the support process for frequent users of a transport application for different countries, among the functions performed are:- Provide customer service.- Service adjustments on request.- Report of irregularities.- Problem resolution.- Approval of documents. -
Document ManagerServinformación May 2015 - Dec 2015Bogotá, Distrito Capital, ColombiaI joined the document management area with the objective of helping to develop the "super shopkeeper" project, this project was developed together with the mayors of Bogotá, Cali and Medellín for digitization of micro entrepreneurs and shopkeepers, where the following responsibilities were required:- File work.- Tabulation and classification of users.- Database management.- Designate tasks.- Document digitalization.- Inventories
Harold Stevens Roa Nieto Education Details
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Computer Science -
Computer Science
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Corporación Universitaria IsesComputer Science
Frequently Asked Questions about Harold Stevens Roa Nieto
What company does Harold Stevens Roa Nieto work for?
Harold Stevens Roa Nieto works for Transcom
What is Harold Stevens Roa Nieto's role at the current company?
Harold Stevens Roa Nieto's current role is Reporting intern.
What schools did Harold Stevens Roa Nieto attend?
Harold Stevens Roa Nieto attended Fundación Universitaria Compensar, Fundación Universitaria Compensar, Corporación Universitaria Ises.
Who are Harold Stevens Roa Nieto's colleagues?
Harold Stevens Roa Nieto's colleagues are Trinidad Gallegos, Caleb Stoliker, Aleksandar Kuzmanoski, Jaime Delgado, Orges Balla, Coral Spellman, Gustav Sundholm.
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