Oversaw the sales function across UAE, Bahrain, Qatar, Egypt, and Saudi Arabia, managing four Sales Managers and dotted line supervision of 50 consultants required to align with clients, increase spending through a data-driven approach, actionable insights, and ultimately renew their agreements.Developed strategies to position Property Finder as a thought leader in every market it exists, through a rolling thunder of monthly events, product releases, pricing, and Go-to-market strategies, partnering with Product, Marketing, Finance, and Commercial Strategy teams for optimal execution.Overlooked the predictability and forecasting accuracy of the sales function regionally and the UAE overall commercial figures, as Property Finder’s biggest market contributing to 80% of the group’s P&L, requiring accuracy and accountability to run high.Coached and developed direct leaders through intensive training programs to elevate their game in operational excellence, forecasting, and talent management.Met with customers in every market to assess feedback, utilize products, and address concerns, while adopting a customer-centric approach to unlock opportunities to serve clients’ long-term vision and communicate the feedback to internal teams.Achieved historical 80% retention rates and 115% values regionally.Strategically partnered with the Commercial Strategy, Product, Marketing, and SDR teams to drive plans to acquire longtail clients and strengthen market position as a clear number one in terms of comprehensiveness in the number of active clients and listings, signing and onboarding 1322 new clients to date.Awarded “People Champion of the Year 2022”, for a people-centric approach and selfless character.Planned and hosted a series of client events across all markets, resulting in a 94% satisfaction rate.

Oversaw Property Finder’s presence in UAE’s regional markets, and launched the respective offices.Led a team of seven business consultants, focused on getting closer to clients and providing world-class service to drive engagement, product adoption, and higher spending.Analyzed data to understand performance regarding retention, competitive landscape, market insights, potential communities, and clients’ ROI, all to create initiatives that tackle current or future challenges.Acted as liaison with the Real Estate officials in the Northern Emirates to create better transparency and equip consumers with solid data to facilitate their buying decision-making process.Created enablement and development programs for Consultants to help elevate sales structure, negotiation tactics, emotional intelligence, and operational excellence.Grew Property Finder’s client base by a steady 20% year over year.Achieved historical retention figures in the Northern Emirates up to 80%. Delivered predictable forecasting with a 5% variance from week 1 of every month.Increased efficiencies and ownership levels on the operational excellence front, resulting in multiple automation using Salesforce and Tableau reports, allowing consultants more time in front of clients.Awarded the top Sales Manager award for two consecutive quarters in Q3 and Q4 of 2019.

Prospected new Real Estate Broker clients for Propertyfinder’s online and offline products to build client numbers and company revenues.Accountable for the management of 115 existing accounts.First contact between clients and the Tech team to resolve complaints and deliver key support services.Achieved outstanding ROI by delivering client training to maximize the efficient use of the service.Maximized clients’ retention rate by providing performance reviews to clients to upgrade packages.Continuously achieved monthly and quarterly online and offline sales revenue targets.

Drove 100+ car dealer accounts incorporating contract renewals, upgrades, payment collection, and overall satisfaction level.Partnered with the B2B Marketing team to launch engagement events highlighting value propositions to customers.Aligned closely with the Data team to drive market insights to customers to serve their business needs.Created detailed reports on assigned sales activities to senior management on a weekly, monthly, and quarterly basis.Voted top sales performer in Q2 2015.Signed and onboarded almost 250 car dealers within the first year of launching Carmudi.ae.Consistently hit targets and achieved business KPIs.Created and maintained relationships with assigned car dealers at the highest level and with all sales and sales support resources.Successfully attained pipeline management and forecast accuracy within 7% variance.Proactively developed long and short-range sales plans and pipeline generation strategies to achieve annual objectives for business revenues.Leveraged tracking technology for all sales activity by reviewing and updating necessary information on all assigned accounts and opportunities in Salesforce.com daily.Strategically developed market analysis of the car industry, detailing the number of showrooms, asset size, account volumes, and competitors’ presence.

Managed the entire product line life cycle from strategic planning to tactical activities.Administered the daily sales operations of a full service and supervised the work of two subordinates, including operations, product sales, and customer service, following company objectives.Retained clear communication channels by preparing month-end reports on operations and productivity.Successfully determined accurate profitability by reviewing operational records and reporting.Identified key market requirements for current and future products and services by conducting market research supported by regular visits to customers and non-customers.Collaborated with the CEO to determine pricing schedules and discount rates.Guaranteed group success by providing training to the team concerning operations and policies.

Established, developed, and maintained relationships in Lebanese territories to generate new business.Scheduled appointments to visit customers to sell advertising and determine additional opportunities.Prepared concise deep-dive data reports for marketing and sales managers to assist informed decisions.Performed accurate, rapid cost calculations and provided customers with bespoke quotations.Successfully introduced newly released InfoPro products.Negotiated the positive terms of an agreement and closing sales.

The first point of contact for all callers to the customer service center, driving prompt service and high quality at all times, in line with agreed standards and targets.Performed administrative tasks relating to the center and the required follow-up work on incoming calls.Offered timely and accurate information on incoming order status and product knowledge requests.Provided timely feedback to Management regarding service failures or customer concerns.