Provided administrative support to the Executive Director and two Managers, as well as all staff and clients, to facilitate the smooth operation of a support shelter.• Ensured ongoing and consistent donor satisfaction by providing prompt and courteous service when fielding inquiries and receiving incoming donations from the community.• Invited and welcomed guests, including local members of government, to a special 30th Anniversary event, setting an energetic tone and involving them in fundraising raffles.• Assisted in the Holiday Season Gift Giving Program on a yearly basis, providing extensive support to incoming donations while sustaining current workloads.• Increased office efficiency and customer service by reorganizing previously haphazard filing system.• Researched new and innovative printing services to cut costs for promotional materials by 70%.• Produced over 12 thank-you letter templates for monetary and in-kind donations, decreasing preparation time and increasing donor satisfaction with more customized appreciation.• Generated numerous queries to utilize for custom reports, decreasing time spent collecting data for the financial team each month.• Created and maintained spreadsheets using Excel functions and calculations to increase efficiency when gathering statistical data. • Received training on a new version of fundraising software and provided ongoing support to fellow staff members and management after mastering the software.• Consistently praised by management and coworkers for the quality and timeliness of work, and for exceeding expectations. • Trained 20+ new staff members and placement students, ensuring the success of new members and boosting morale.• Produced effective PowerPoint presentations to facilitate easier learning during volunteer training.• Increased safety of residents and preserved client confidentiality by screening calls and entry into the building, and disposing of sensitive documents using the proper methods.

Managed all administrative tasks and the supervision of a busy community centre in a part-time, evening position. • Increased customer satisfaction by providing prompt and knowledgeable assistance to community members calling or visiting the office.• Developed strong relationships with staff and members, creating a supportive and enjoyable environment for the community.• Registered participants in recreational programs using CLASS and processed payments.• Ensured the accuracy of payments received by generating daily balance reports to submit to management.• Assisted in the preparation of promotional materials and event planning for special events, including fundraising lunches and anniversary celebrations, improving attendance at events.• Designed promotional brochures and distributed them, increasing membership in all programs.

• Single-handedly created and maintained a business website and designed promotional materials.• Utilized social media to garner interest and obtain customers.• Facilitated communications between customers and baking staff to provide a fully unique product.• Responsible for handling of cash transactions and making deposits.• Conducted basic payroll processing.

• Held office hours to offer assistance to students.• Graded exams and weekly assignments.• Proctored exams.