Heather Stevens Email & Phone Number

Toronto, ON

Oshawa, ON

• Provided administrative support to the Executive Director and two Managers, as well as all staff and clients, to facilitate the smooth operation of a support shelter.
• Ensured ongoing and consistent donor satisfaction by providing prompt and courteous service when fielding inquiries and receiving incoming donations from the community.
• Invited and welcomed guests, including local members of government, to a special 30th Anniversary event, setting an energetic tone and involving them in fundraising raffles.
• Assisted in the Holiday Season Gift Giving Program on a yearly basis, providing extensive support to incoming donations while sustaining current workloads.
• Increased office efficiency and customer service by reorganizing previously haphazard filing system.
• Researched new and innovative printing services to cut costs for promotional materials by 70%.

Toronto, ON

• Managed all administrative tasks and the supervision of a busy community centre in a part-time, evening position.
• Increased customer satisfaction by providing prompt and knowledgeable assistance to community members calling or visiting the office.
• Developed strong relationships with staff and members, creating a supportive and enjoyable environment for the community.
• Registered participants in recreational programs using CLASS and processed payments.
• Ensured the accuracy of payments received by generating daily balance reports to submit to management.
• Assisted in the preparation of promotional materials and event planning for special events, including fundraising lunches and anniversary celebrations, improving attendance at events.

Pickering, ON

• Single-handedly created and maintained a business website and designed promotional materials.
• Utilized social media to garner interest and obtain customers.
• Facilitated communications between customers and baking staff to provide a fully unique product.
• Responsible for handling of cash transactions and making deposits.
• Conducted basic payroll processing.

Windsor, ON

• Held office hours to offer assistance to students.
• Graded exams and weekly assignments.
• Proctored exams.