Hsu Sandar Soe Email and Phone Number

-Develop and maintain performance monitoring dashboards and reports to track key performance indicators (KPIs), monitor service level agreements (SLAs), and provide actionable insights to management and stakeholders.-Analyze network traffic patterns and utilization data to forecast capacity requirements and proactively address potential congestion issues, minimizing downtime and service disruptions.

Generate detailed reports, dashboards, and presentations to communicate findings and recommendations to stakeholders at all levels of the organization, facilitating informed decision-making and strategic planning.

Managing vendors and customers' concerns about incident management (IM) issue to fix schedules align with PM plan. Adjust and inquire then request the PO to client approve the process. Consumable usage and photos uploaded on ITSM server.