Hsuan Chen Yeh Email and Phone Number

I have extensive experience conducting Anti-Money Laundering (AML) quality audits as part of the Quality Assurance Team. My role involves working closely with operational teams to deliver quality findings and support ongoing improvement opportunities. I also provide AML quality audit expertise during meetings, workshops, and leadership reviews to ensure our processes and policies meet industry standards.Key Achievements:Conducted 500+ AML Quality Audits: These audits covered various investigations, including suspicious activity, sanctions, and enhanced due diligence.Developed 20+ Guidance Documents: Created and updated numerous program documents to improve the clarity and effectiveness of our AML procedures.Delivered Comprehensive Feedback: Provided detailed written feedback and industry expertise in over 100 audits, leading to significant improvements in compliance and operational efficiency.Enhanced Compliance and Risk Management: Successfully linked policies, standard operating procedures, internal controls, monitoring, and reporting, resulting in a 30% improvement in compliance and risk management.My analytical and detailed approach to various product types and services within the AML framework has strengthened our operations, compliance policies, and risk management strategies.

During my tenure as an Anti-Money Laundering (AML) Know Your Customer (KYC) Compliance Analyst, I addressed multiple operational challenges and spearheaded initiatives that significantly enhanced team performance and efficiency. Following a major SOP change that caused confusion and increased defect rates, I leveraged my experience to mentor colleagues, successfully reducing the defect rate from 5.48% to 0.32% within three weeks. I also identified and reported emerging falsified document trends, leading to the validation of 12 trends and preventing fraud across more than hundreds of accounts. Additionally, I improved communication of SOP updates by implementing weekly recap sessions, which bolstered team comprehension and performance. Furthermore, I introduced Defect Sharing Sessions to support new team members, enabling 20+ colleagues to successfully complete their probationary periods. These initiatives fostered a culture of continuous improvement and collaborative problem-solving within the team.

During my tenure as a KYC investigation specialist, I demonstrated a strong commitment to enhancing operational efficiency and ensuring regulatory compliance. I successfully addressed data privacy concerns related to accessing Hong Kong business information by collaborating with the Policy team, resulting in updated standard operating procedures that safeguarded personal data. I significantly improved our team's adoption rate of a new security system by identifying key issues and sharing best practices, achieving a departmental increase to 90 percent. Additionally, I identified and rectified inefficiencies in the Inactive Companies standard operating procedures, reducing redundant escalations by 30 percent and streamlining the account verification process. These initiatives highlight my dedication to continuous improvement, data-driven problem-solving, and effective cross-functional collaboration.

◎Supporting the distributors and sales representatives in the European market.◎Handling order processing, logistics and supply chain management.◎Designing and managing advertising including mailing, web promotion etc.

My administration includes content strategy, develop brand awareness, generate inbound traffic and cultivate leads and sales. Implementing the Company’s content strategy, creating relevant content, blogging, community participation and leadership.

As a marketing executive within the LED products team, I report directly to the manager and work with a team to:● Develop, visit and negotiate with existing and potential clients across Europe.● Be responsible for pricing and daily quotation to clients.● Offer technical supports to clients.● Liaison with suppliers in Taiwan/China.● Supports our distributors and sales representatives in the European market.● Handle order processing, logistics and supply chain management.● Design and manage advertising including mailing, web promotion etc.● Participate and organize trade exhibition events.● Develop and maintain our ecommerce website.● Provide support to other areas of the team, including other product lines, sister companies and departments.

I was the managing editor of TechOrange.com. The main responsibilities of an managing editor are: ● Editing articles and setting up key words for news to allow audience to search and read related articles on the website easily.● Doing the interview, writing the feature articles of tech industry, holding events and develop electronic commerce and online marketing.● Managing TechOrange social media, like Facebook fan page and Google+ page.