Eric Kuo Email & Phone Number

Waltham, MA, US

Abbott Park, Illinois, US

• Selected to lead a global marketing program that defines measurably better healthcare performance.
• Drove new product development in collaboration with marketing, quality and R&D to launch new molecular diagnostic instruments, software, and assays in infectious disease, women’s health, transplant and oncology.
• Facilitated marketing events and scientific studies for the new molecular diagnostic system.

Abbott Park, Illinois, US

• Developed technical documents and customer training programs to ensure product launch readiness and collect early adopters’ feedback for future product improvement.
• Designed and implemented product training programs by collaborating with global training, sales and R&D teams. Conducted training to 150+ new field personnel since inception.
• Directed global supply chain improvement project by engaging with key stakeholders to allocate resources, increasing order fulfillment rate from 95% to 99%.
• Improved operational efficiency and customer satisfaction by developing cloud-based tools and innovative technical procedures, increasing Net Promoter Score by 12.5%.
• Resolved major quality issues after a new product launch by identifying the system integration defects and organizing CFTs expediently, avoiding potential loss on new system implementation.

Abbott Park, Illinois, US

• Assumed Taiwan marketing specialist responsible for product launch strategy and tactics to influence KOLs and drive sales.
• Led 20+ Abbott CFTs and distributors in developing and executing sales strategies in Taiwan molecular diagnostic market.
• Created marketing materials with regional marketing director to achieve sales enablement for 10+ IVD products, including instruments, RT-PCR assays and FISH probes.
• Developed portfolio strategic plans through quantitative and qualitative market research, increasing annual sales by 14% and margin by 35%.
• Launched new IVD assays by conducting competitive analysis to position the products to the targeted segments.
• Identified the customer’s need of assay consolidation and differentiated value proposition while facing fierce competition, renewing a 5-year contract while maintaining prices.

Abbott Park, Illinois, US

• Winner of Global Customer Service Hero Award in 2013 for outstanding performance among 100+ candidates.
• Sold service contracts and products to hospitals and reference labs, exceeding sales target for 2 consecutive years.
• Facilitated a remote monitoring system to improve instrument stability by 62%, winning Gold Award from Asia Pacific for results driven.
• Coordinated Abbott and distributor service teams to provide prompt customer-centric support through root cause analysis and troubleshooting, winning Silver Award from Asia Pacific for the highest customer service.
• Assumed Hong Kong first-line customer service duties while handling responsibilities as a sole engineer in Taiwan/Hong Kong during a major contract transition, securing system integration and contract fulfillment.

New Taipei, TW

• Developed blood glucose meter and Point of Care Testing Hemoglobin A1c (HbA1c) Analyzer.

Taipei, Northern Taiwan, TW

• Master Thesis: “Superparamagnetic Iron Oxide Nanoparticles Encapsulated in Polyethylene Glycol Modified Polymeric Micelles for MRI-Guided Drug and Gene Delivery”
• Developed anti-adhesion biomaterial film to prevent post-surgical adhesion.
• Publication: “Application of Polycaprolactone as an Anti-Adhesion Biomaterial Film,” Artificial Organs 2010; 34: 648-653

Core Credential Of Readiness

Master Of Science (Msc), Biomedical/Medical Engineering

Bachelor Of Science (Bsc), Life Science