Michelle Chen Email & Phone Number

North Asia

Taipei City, Taiwan

￭ Key business speaker of technical workshops conducted to upskill students on AWS services.￭ AWS Summit Speaker for Reinventing hybrid: Extending AWS to where enterprises need it

Taipei City, Taiwan

￭ AWS Networking Subject Matter Expert￭ AWS Support MVP￭ AWS Storyteller ￭ Program Manager of Girls on the Cloud (STEM Camp) in 2019 & 2020

Taipei City, Taiwan

￭ Troubleshooting and lab testing on the full range of security products.￭ Knowledge of Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, Anti-Virus, Anti-Spam, and Application Patrol.￭ Recommend corrective actions based on customer's configuration/network information and provide customer application notes where needed due to gaps in networking or product usage knowledge.￭ Professional technical writer for Handbook tutorial and completed 300 pages material within 3 months to meet the latest software release schedule. ￭ Understanding of AD, RADIUS, VMWare, Certificates, L2TP, IPSec, SSL, SSO, Firewall, Encryption and Authentication technologies.￭ Experience of working with multi-cultural front-line support engineers demonstrating acceptance and respect for differing cultures.￭ Strong presentation skills and support sales regular marketing events.

￭ Responsible for monthly review of TL9000 quality management system (QMS) to meet the global ICT industry supply chain quality requirements and perform necessary action to identify quality and process improvement opportunities.￭ Maintain general knowledge of global customer complains processes and data elements. Performs global customer complains audits and complete the appropriate corrections on quality issues.￭ Prepare and perform global return merchandise authorization data analysis for reports, audits, improvement plans, quality objectives and communications to support quality and operating excellence.