Jessica Hsu, Mha Email & Phone Number

United States

- Serve as a key liaison by actively coordinate and communicate between departments to ensure alignment and collaboration for program success- Implement and utilize strategic frameworks to drive initiatives and streamline processes across multiple teams- Oversee client accounts, fostering strong relationships and ensuring satisfaction through effective service delivery address challenges proactively.- Utilize data analysis to inform strategic decisions, identify opportunities for improvement, and measure program impact.- Champion a culture of continuous improvement by identifying best practices and implementing innovative solutions.

● Led a commercialization from clinical to market for a rare disease drug as the primary Program Manager by managing timelines, analysis of functional plans, risk identification and mitigations, and robust leadership updates● Proficient in managing functional meetings by facilitating structured status updates, ensuring alignment on project progress, and fostering collaboration among team members● Experienced in identifying cross-functional activities, fostering interdepartmental cooperation, and streamlining processes to enhance project efficiency and achieve organizational objectives● Facilitate multiple system vendor analysis and selections through organized research, scorecard analysis and reviews● Spearheaded a CRM system implementation for Medical Affairs by gathering business requirements, working with vendor to ensure configuration met expectations and weekly status reports to inform business owners ● Project manage and lead data platform implementations through cross collaboration with vendors, business requirement documentation and testing validations

Madison, Wisconsin, United States

● Led provider strategy engagement agendas to discuss decisions around physician workflows. Recommendations lead to increase in patient safety, clinical revenue through payer reimbursements, and provider efficiency. ● Directed and managed the Go-Live Readiness Assessment tool. Tool included project status, review of project budget, risk items and plan for resolution with clearly identified owners. ● Coordinated and managed the project team throughout the implementation phase through task management, data-driven analysis, and system design validation. Met project timeline expectations and deliverables with a satisfactory status. ● Developed and executed the Introductory to Deep Dive project to better prepare new hires for the implementation role, develop project management skills and manage customer expectations. Developed a two-year strategy to utilize data analytics from participant surveys to monitor success. ● Communicated risk logs, mitigation plans and monthly progress reports to the project leads and clients. Resulted in improved customer operational satisfaction, consistent satisfactory statuses and improved provider engagement. ● Performed data analysis to recommend technology-driven solutions for key clinical workflows across inpatient departments across a hospital enterprise. ● Performed a gap analysis on current recommendations compared to system build for Nutrition.

College Station, Texas, United States

●Analyzed various third-party vendors for patient portal using cost-benefit analysis. Resulted in the implementation of an affordable patient portal platform and integration with current electronic health record system design. ● Assisted in a clinic-wide transition to electronic tablets to ease workflows for check-in, improve MACRA MIPS score and automate flows for clinical documentation. Resulted in a 60%increasein registration time efficiency. ● Performed audit reporting using data analytics to improve MIPS score. Final MIPS scores were maxed (100/100) and in the 100th percentile. Promoting Interoperability increased by 10% and Quality scores improved by 5% without exclusions. ● Managed multiple, independent projects based on gap analysis to improve staff communication and processes for clinical documentation for quality improvement. HIPAA breaches reduced to zero and staff satisfaction increased by 110%. ● Delivered multiple process improvements to streamline patient communication, clinical documentation and patient flow operations through patient interactions, third-party vendors and Lean Six Sigma (Poka Yoke, Fishbone, System Analysis).

Houston, Texas, United States

•Participated in rounds and interviewed key leaders across the system to develop a business assessment with recommendations on standardizing utilization management. Expected increase revenue and cost savings up to at least $30.6 million•Interviewed 25+ management leaders and spent 150+ hours to create a business assessment with recommendations and ROI on Syllable, a voice bot assistant, for our current phone services to decrease abandonment rate and improve satisfaction scores. Successfully presented to the system’s Chief of Innovation, resulting in the creation of several price negotiation packages to the vendors •Successfully implemented Bedside Mobility Assessment Tool (BMAT) to the Clearlake location as part of the Length of stay project. Expected savings include decreased length of stay and cost savings up to $900,000•Successfully implemented ICARE nomination cards to increase staff recognition and encouragement throughout the hospital

•Advised the Institute for the Development and Education for Asian American Leaders (IDEAAL) through weekly meetings, mentor-ship, leadership events, and program evaluations•Oversaw logistics of Welcome Back Social with a budget of $2,000 towards room, food, promotional items, and decoration that resulted with around 200 attendees•Coordinated and facilitated Courageous Conversations with a budget of $1,500 towards materials and food, which brought over 100 attendees through the span of five events•Advised and managed the Leadership Education for APIDA Development (LEAD), an annual conference that addresses social, cultural and leadership education for APIDA students at Texas A&M with a budget of $7,000

Houston, Texas Area

• Assisted with insurance claims and eligibility for over 30 patients a day • Communicated to over 30 patients a day about insurance benefits, appointments, and other duties • Consulted patients on finding corrective lenses based on patients’ needs, benefits and recommendations • Perform medical pre-testings such as Visual fields, nerve photos, autorefractor, and pressure checks

Bryan/College Station, Texas Area

-Attended the National Conference of Race and Ethnicity (NCORE) as a student fellow to further develop cultural competencies and deliverables. - Lead campus wide research and meta-analysis on the Asian American experience to develop recommendations for A&M to improve Asian American initiatives over the next few years

Sugar Land, Texas

Master Of Health Administration, Health/Health Care Administration/Management, 4.0

Activities and Societies: MGMA 2020 (President) and 2019 (First Year Vice President) Upsilon Phi Delta Honor SocietyLiaison for Academic.

Bachelor Of Science - Bs, Nutrition Sciences

Activities and Societies: Asian Presidents' Council, LEAD, Delta Epsilon Mu,, RISE Fellowship, MSC Bethancourt, Living Learning Community.