- Managed smooth execution of event production, logistics, staffing, and onsite delivery.- Maintained positive margins by forecasting sponsor/delegate pipeline and cost cutting.- Oversaw event’s life cycle as project manager across marketing, sales and programing.- Managed a budget of $900k+ and identified an average of 17.67% in savings per event. - Directed a team of 20+ involved in audio-visual, filming, catering and electrical services.- Executed events in Mexico, Canada and USA containing high-level government officials.

- Implemented an efficient venue matrix and database system to better key location decisions.- Acted as primary sponsor liaison, ensuring contract fulfillment and managing deadlines.- Launched the mobile event app in the Americas region and updated content for each event.- Coordinated with 60+ domestic and foreign media and managed press outreach.

- Developed and executed over 30 successful events in order to drive customer retention and engagement.- Managed weekly internal communications and assisted with blog content creation as an effort to drive SEO.- Secured effective B2B and B2C partnerships to generate qualified leads and increase customer acquisition.- Streamlined city-wide brand communication strategies and performed all brand ambassador trainings.- Built hype around new locations through coordination of soft openings, open houses, and launch parties.- Served as primary lead for sponsorship and promotional events, from vendor management to execution.

- Analyzed SEC filings for research on tax avoidance by reviewing uploads and correspondence letters.- Summarized various studies for faculty researcher to use during out-of-state conference.- Supervised and assisted undergraduates with class projects by providing insight based on past experience.

- Contacted exhibitors via email and telephone in regards to service order follow-up and instructions.- Recognized for two consecutive months for outstanding performance by department manager.- Reviewed all utility service requests before approving and submitting each order for over 15 exhibitions. - Processed service payments, refunds, and created invoices for 200-1000 exhibitors registered for each event.

- Followed up on claim inquiries by acting as a liaison between customers and corresponding departments.- Achieved the highest volume of calls per month, while responding in an efficient and timely manner. - Identified and explained coverage issues and claims process to customers. - Assessed training needs and provided technical training on four essential company programs.