Heather Summers is a OCM Lead at Veolia North America at Veolia North America. She possess expertise in training, salesforce.com, cloud computing, project management, software documentation and 43 more skills. Colleagues describe her as "I have had the privilege of working with Heather in a variety of roles during our time at Veolia North America. I first worked with Heather when she consulted with us on transforming our organization with the rollout of Google tools across the organization to replace Microsoft. Heather developed and delivered critical training courses on all of the Google Workspace tools, using her deep understanding of the platform's capabilities, and leveraging her knowledge of Veolia's business processes. Her courses were consistently reviewed very positively by the business, and resulted in streamlining workflows, enhanced collaboration, and boosting productivity across business teams - no easy task, in light of the major transformation at hand. Heather was an invaluable resource in proving and maximizing the potential of Google Workspace in the organization. More recently, Heather has taken on a role in organizational change management. She possesses a rare blend of strategic vision and hands-on execution. She navigates complexities within the organizational landscape, identifying key areas for improvement, and implementing solutions that drive tangible results for the business. Her dedication to the unique needs of the organization and crafting tailored change management strategies has been critical to the success of the DB&T organization. Heather's expertise, strategic insights, technical proficiency, and unwavering commitment to excellence makes her an invaluable asset to any team.", "Heather brings an infectious spirit and a bubbly personality to the workplace, creating a positive and energizing atmosphere. Her enthusiasm is not only uplifting but also contributes to a vibrant and dynamic team environment. In the realm of change management, where adaptability is crucial, Heather's upbeat attitude becomes a driving force that inspires those around her. What truly sets Heather apart is her unwavering willingness to get involved and help with anything, even beyond her defined role and responsibilities. She demonstrates a genuine commitment to the success of the team and the organization as a whole. Heather's proactive approach and eagerness to contribute make her an invaluable asset to any project or initiative. Having had the pleasure of working alongside Heather, I can attest to her exceptional interpersonal skills and ability to navigate through change with grace. Her positive influence extends beyond her immediate responsibilities, creating a ripple effect that enhances team collaboration and cohesion.", and "I had the pleasure of working with Heather throughout my time at SADA. It was always a blessing to have her in my corner when navigating difficult and complex conversations with our clients. She has the incredible ability to shift between strategic discussion around features and functionality in Google Workspace at the C-level down into the frontline/day-to-day experience of users -- ultimately driving each org she touches toward the goal of Digital Transformation."