Organizational Change Management Lead
Current
Jul 2022 - Present
AeroLeads people directory · profile
Heather Summers Email & Phone Number
OCM Lead at Veolia North America
at
Veolia North America
1 work email found
@appirio.com
3 phones found area 512
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
OCM Lead at Veolia North America
Location
Austin, Texas, United States
Who is Heather Summers? Overview
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Quick answer
Heather Summers is listed as OCM Lead at Veolia North America at Veolia North America, based in Austin, Texas, United States. AeroLeads shows a work email signal at appirio.com, phone signal with area code 512, and a matched LinkedIn profile for Heather Summers.
Heather Summers previously worked as Organizational Change Management Lead at Veolia North America and Google Workspace Channel Specialist at Sada. Heather Summers holds Bachelor Of Arts, English from Texas A&M University.
Company email context
Email format at Veolia North America
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{first_initial}{last}@appirio.com
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Profile bio
About Heather Summers
Heather Summers is a OCM Lead at Veolia North America at Veolia North America. She possess expertise in training, salesforce.com, cloud computing, project management, software documentation and 43 more skills. Colleagues describe her as "I have had the privilege of working with Heather in a variety of roles during our time at Veolia North America. I first worked with Heather when she consulted with us on transforming our organization with the rollout of Google tools across the organization to replace Microsoft. Heather developed and delivered critical training courses on all of the Google Workspace tools, using her deep understanding of the platform's capabilities, and leveraging her knowledge of Veolia's business processes. Her courses were consistently reviewed very positively by the business, and resulted in streamlining workflows, enhanced collaboration, and boosting productivity across business teams - no easy task, in light of the major transformation at hand. Heather was an invaluable resource in proving and maximizing the potential of Google Workspace in the organization. More recently, Heather has taken on a role in organizational change management. She possesses a rare blend of strategic vision and hands-on execution. She navigates complexities within the organizational landscape, identifying key areas for improvement, and implementing solutions that drive tangible results for the business. Her dedication to the unique needs of the organization and crafting tailored change management strategies has been critical to the success of the DB&T organization. Heather's expertise, strategic insights, technical proficiency, and unwavering commitment to excellence makes her an invaluable asset to any team.", "Heather brings an infectious spirit and a bubbly personality to the workplace, creating a positive and energizing atmosphere. Her enthusiasm is not only uplifting but also contributes to a vibrant and dynamic team environment. In the realm of change management, where adaptability is crucial, Heather's upbeat attitude becomes a driving force that inspires those around her. What truly sets Heather apart is her unwavering willingness to get involved and help with anything, even beyond her defined role and responsibilities. She demonstrates a genuine commitment to the success of the team and the organization as a whole. Heather's proactive approach and eagerness to contribute make her an invaluable asset to any project or initiative. Having had the pleasure of working alongside Heather, I can attest to her exceptional interpersonal skills and ability to navigate through change with grace. Her positive influence extends beyond her immediate responsibilities, creating a ripple effect that enhances team collaboration and cohesion.", and "I had the pleasure of working with Heather throughout my time at SADA. It was always a blessing to have her in my corner when navigating difficult and complex conversations with our clients. She has the incredible ability to shift between strategic discussion around features and functionality in Google Workspace at the C-level down into the frontline/day-to-day experience of users -- ultimately driving each org she touches toward the goal of Digital Transformation."
Listed skills include Training, Salesforce.Com, Cloud Computing, Project Management, and 44 others.
Current workplace
Heather Summers's current company
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7 roles · 27 years
Heather Summers work experience
A career timeline built from the work history available for this profile.
Google Workspace Channel Specialist
-Developed and trained the Change Management team on the Prosci ADKAR methodology on how to create Awareness, Desire, Knowledge, Ability, and Reinforcement.-Built a change management process for our Out of MS Office initiative, which included communications, a support site, transformation labs, training, and documentation.Worked closely with LumApps and AODocs to create a change management framework for customers moving from SharePoint to LumApps and AODocs with communications, FAQs, support site, Tips and Tricks, and training.-Gathered and documented all LumApps, AODocs, and Google Workspace business requirements for the sales teams to create SOWs from the customer’s executive teams.-Conduct stakeholder interviews and workshops to understand customer goals, objectives, and desired outcomes for the training, project, documentation, and adoption.
Jul 2019 - Feb 2022
Organizational Change Management Consultant, Owner
- Valued Google Workspace advisor for Fortune 100 and 500 clients such as Netlifx, Veolia North America, Air Liquide/Airgas, and Shaw Industries for Change Management and adoption strategies.- Project Manager for Airgas’ six migration waves from MS Office to Google Workspace through Google’s three phases (Core Team, Early Adopters, and End Users) Change Management process.- Engaged with International companies across technical teams, change management teams, and C-suite executives to create a change management plan with a communication plan, training schedule, and project phases. - Assisted Onix, Agosto, Cloudbakers, and Maven Wave with Fortune 100 and Fortune 500 customers as a Project Manager and Change Manager on Google Workspace projects.
Jan 2014 - Jul 2019
Google Workspace Adoption And Change Enablement Consultant
- Change Management consultant for Roche/Genentech's migration project of 93,000 employees from MS Office to Google Workspace resulted in the highest global satisfaction surveys for that phase.- Established a new hire onboarding program for all new Appirio employees on Google Workspace, Appirio’s wiki, and internal programs.- Designed the Train the Trainer program for other European countries so that Roche/Genentech could use internal resources for training in other languages.
2013 - 2014
~1 yr
Change Management Consultant, Owner
Summers Technology Training
- Change Management Consultant for Dale Carnegie in Austin for three years, training their sales, marketing, and internal staff on Google Workspace. - Conducted Google Workspace classes for MCE credit for Chicago Title company for Keller Williams, Sotheby’s International Realty, and other real estate firms.- Coordinated, developed curriculum, and delivered classes for St. Edward’s Professional Education Center for Texas Workforce Commission and other companies in Austin.
2002 - 2013
~11 yrs
Systems Software Analyst
- Supported different departments by designing streamlined processes for MS Excel and MS Access for various company functions; Timesheets, Investment Dashboards, Employee Information Databases, and Review Processes.- Created spreadsheets, databases, and macros to support complex investment reports, which resulted in better forecasting and stock analysis.- Technical Translator for the Information Technology department when System Engineers visited end-users to explain procedures.
2001 - 2002
~1 yr
Instructional Designer/Technical Writer - Pc Skills Group
- Instructional Designer/Technical writer for all the scripts, workbooks, and directional text for instructional software on MS Office and Internet products.- Designed and wrote the “European Computer Driving License” (equivalent to MOS courseware in the United States).- Internal project coordinator ensuring products went through all phases of production from initial script, graphics production, workbook script, audio taping, and video production.
2000 - 2001
~1 yr
1 education record
Heather Summers education
-
Texas A&M University
FAQ
Frequently asked questions about Heather Summers
Quick answers generated from the profile data available on this page.
What company does Heather Summers work for?
Heather Summers works for Veolia North America.
What is Heather Summers's role at Veolia North America?
Heather Summers is listed as OCM Lead at Veolia North America at Veolia North America.
What is Heather Summers's email address?
AeroLeads has found 1 work email signal at @appirio.com for Heather Summers at Veolia North America.
What is Heather Summers's phone number?
AeroLeads has found 3 phone signal(s) with area code 512 for Heather Summers at Veolia North America.
Where is Heather Summers based?
Heather Summers is based in Austin, Texas, United States while working with Veolia North America.
What companies has Heather Summers worked for?
Heather Summers has worked for Veolia North America, Sada, Above The Cloud, Appirio, and Summers Technology Training.
How can I contact Heather Summers?
You can use AeroLeads to view verified contact signals for Heather Summers at Veolia North America, including work email, phone, and LinkedIn data when available.
What schools did Heather Summers attend?
Heather Summers holds Bachelor Of Arts, English from Texas A&M University.
What skills is Heather Summers known for?
Heather Summers is listed with skills including Training, Salesforce.Com, Cloud Computing, Project Management, Software Documentation, Management, Customer Service, and Sales.
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