Lead a dynamic team dedicated to enhancing the company's research, development, and medical capabilities through innovative knowledge management strategies - transforming individual intelligence into organizational intelligence. Curate our most critical knowledge, drive a culture of knowledge sharing, and leverage digital technologies such as Generative AI to build a connected web of knowledge that enables cross-functional sharing. Collaborate closely with learning and library peers to support modern ways of learning that go beyond training, providing seamless access to the knowledge that people need to do their best work.

Create a new, enterprise Knowledge Management start-up function from scratch. Built a small but highly effective team with 75+ years of knowledge management experience. In two years, we:•Built a new Community of Practice program, launched 15 communities, reached 20% of employees in every division and country. Members have a 29% lower turnover rate than their peers.•Launched Astellas’ first global intranet and enterprise search, aggregating 3 regional intranets, 30 country sites, 100s of functional/divisional sites - reaching 90% of employees with ~1 million monthly views.•Launched four new knowledge repositories and Astellas’ first central knowledge hub MVP for only $200K – including Lessons Learned captured for the company’s 80 biggest projects. This is the knowledge pipeline for Generative AI.

•Accountable for Upstream’s new Knowledge Management department, including vision, mission, and strategy.•Responsible for maximizing the value of bp’s unstructured data, including product ownership of digital content (100s of millions of documents, enterprise search, SharePoint, NT file systems, wikis, etc.), physical data ($100s of million annual spend, 27 storage vendors)and expertise and communities.•Lead a team of 18 resources, own a budget of ~$6M and drive the agenda for a $10M technology spend across various platforms, such as Salesforce, Solr, MediaWiki, Yammer, Microsoft Azure, Microsoft SharePoint, Microsoft Syntex, etc.

Responsibilities•Lead AI knowledge capability development across 6+ work streams, including product strategy, data science, user experience design, architecture, data privacy, and communications.•Liaise with data owners in different parts of the organization to unlock the power of big data and analytics, using real-time customer insights and interviews to guide innovation strategy.•Apply learnings from experimentation and analytics to expand existing capabilities and create new experiences to improve collaboration and knowledge sharing for Accenture’s 460,000 employees.Selected Achievements:•AI-driven expertise location system: U.S.-wide pilot to ~45,000 users, now launched globally to 500,000 in 120 countries; $2M investment with a five-year $58M projected business case benefit. Utilized Elasticsearch, graph neo4j, Explainable AI (XAI), decision tree classifiers, and other machine learning techniques.•Knowledge smart recommendation engine: content-based and collaborative filtering algorithms resulting in 20% click-through rate, 90% conversion rate, and the largest source of downloads after enterprise search•Knowledge auto-tagging (patent pending): Natural Language Processing (NLP) and taxonomy/ontology-based engine, achieving an 80% acceptance rate and measured as more accurate than human tagging.

Drove innovation in areas like enterprise social networks, microblogging, knowledge repositories, including:•Reimagined content curation by designing and delivering Pinterest-like enterprise social bookmarking •Applied the latest thinking in gamification to motivate collaboration behaviors; piloted for 3 years with an external vendor, drove 167% behavior increase with senior executives who were aware of the program.•Architected a gamification framework in partnership with Accenture Tech Labs that was used as an asset in the SaaS and Change Management practices and won an internal award.Founded and led the New York chapter of the Men’s Employee Resource Group. Built a business case that led to an increase in paternity leave benefits for the United States.

Developed the strategy assets for Accenture’s Learning 2.0 Offering, a video and podcast sharing program•This new offering produced savings of $12.3 million per annum for a Fortune 500 client in its first implementation and won an e-Learning Solution of the Year Award. •Collaborated across Microsoft, Avanade, Accenture IT Outsourcing BPO, and Accenture Learning.Led content management workstreams for the NYC 311 Online Release 1.0.• Delivered the multi-channel (phone and web) content management system• Coordinated the production, QA testing, and curation of web content across 200+ city agencies• Launched the www.nyc.gov/311 website impacting over eight million New Yorkers, which earned an award from the Center for Digital Government.

•Served as Cutover Lead for a $20 million intranet portal deployed to 80,000 users.•Designed the information architecture and ensured proper conversion for 100,000 documents for EMC Documentum content management solution,•Led QA testing, content management design, and application design for a $4 million IBM WebSphere Portal and Content Management implementation.