• Coordinating with clients and implementing the Banking Software.• Maintaining Servers Trade Innovation, OPICS, SWIFT, Smart Vista, and Card Management Systems (Production, Development, and Test Servers) in 24x7 environments.• Managing and patching Window servers• Maintaining Linux-based servers (RHEL,Oracle Linux and Solaris).• Using Ansible for configuration management tools and automate repetitive tasks.• Administration VMware environments, patching ESXi Hosts and provisioning of new servers.

- Installation, Configuration, and OS patches on RHEL and CentOS.- Administration VMware environment (i.e. Center, ESXi, etc.) for running the Windows, CentOS, and RedHat Linux servers on all environments.- Managing Storage for Linux-based OS.- Cooperate with various teams and support their project requirements.- Mounted the Netapp shelves and did capacity planning according to the requirement to support backups of the infrastructure.- Responsible for configuring networking concepts like NFS, SAMBA, LDAP, SSH, SFTP, SNMP, DNS, andDHCP.- Administration email servers (Fortimail servers, SendGrid (SaaS) and Postfix relay servers).- Managing Linux servers on AWS (Amazon EC2, EBS, ELB, Security Groups, RDS, and IAM). Calculating estimated AWS cost for project requirements.

- Performed diagnostics and troubleshooting of system issues, documented help desk tickets/solutions, and maintained equipment inventory lists.- Provided computer help desk support via telephone, face-to-face, and remote desktop communication with end-users utilizing customer service techniques and strong communication skills.- Installed operating systems, software, antivirus patches, and peripherals for users to ensure optimal performance.- Provided technical training on hardware/software for new and existing users (Branch administrator).- Created help desk documentation with step-by-step instructions on problem-solving techniques.- Resolved technical problems with Local Area Network (LAN), Wide Area Network (WAN), and other systems.- Provided proactive support to services that had existing client relationships.- Handled client transactions.- Resolved routine and complex client inquiries and service issues.- Gathered and inputted information related to client lending.- Processed account opening for both Banking and Investment accounts.- Maintained records and reports.