Frank Talwar Email & Phone Number

Ottawa, Ontario, Canada

• Write and edit content for Canada Greener Homes Initiative to supportprogram delivery while adhering to policies and procedures
• Implement changes and conduct quality control on public-facing web contentwhile maintaining readability and being mindful of accessibility standards
• Work with internal teams and external stakeholders, such as the CanadaHousing and Mortgage Corporation, to develop and publish quality products
• Take initiative in comparative research for desktop… Show more Write and edit content for Canada Greener Homes Initiative to supportprogram delivery while adhering to policies and procedures
• Take initiative in comparative research for desktop and mobile page views topresent proposed solutions and conclusions to management
• Generated team dashboard and conducted data analysis for DGO web update

Ottawa, Ontario, Canada

• Engage, qualify, educate customers through product demos and suggestions
• Guide customer experience through product demos and suggestions
• Triage customer complaints and issues and conduct booking and purchasing
• Train new teammates on use of internal tools and standardized procedures

Ottawa, Ontario, Canada

• Reviewed requests from business clients and created supplementary reports,meeting minutes and presentations to aid executive decision processes.
• Guided content-focused strategies and initiatives for corporation’s client facingproducts.
• Ensured corporation’s public and client facing content strategies alignedclosely with internal strategies and purpose statement.
• Created internal documentation and implemented standardized procedures forfuture technical and… Show more
• Created internal documentation and implemented standardized procedures forfuture technical and report-based documentation.
• Edited and improved current content and procedures and elevated qualitystandards. Show less

Gatineau, Quebec, Canada

• Researched and analyzed current workflow and synthesized cloud-b asedsolutions to streamline and increase efficiency.
• Participated in regular discussions, took meeting notes, prepared PowerPointpresentations and reports for Business Intelligence unit, senior management.
• Aided in meetings regarding design and content for external quarterly reports.
• Researched competing markets, analyzed, generated and presented reports.
• Bridged technical and non-technical teams… Show more
• Bridged technical and non-technical teams through translation and explanationof technical language in development meetings and testing of datatransformation cloud-based solutions. Show less

• Planned, organized and hosted live stream events to hundreds of viewers on adaily basis.
• Converted viewership on free content to paid users through monthlysubscriptions and more.
• Organically grew community engagement with no advertisement spendingthrough social media-based guerilla marketing strategies.
• Researched and understood community needs to create and develop targetedcontent to boost viewer retention and grow audience.
• Created partnerships and… Show more
• Created partnerships and collaborated with creators to boost growth andexpose brand to new audiences.

• Analyzed and critiqued modern video game and tech product releases inwritten, video and audio formats for large active monthly readerbase.
• Promoted content to grow and entice larger reader base by integrating contentinto existing and emerging social media communities.
• Hosted, recorded and edited podcasts in audio and video formats for YouTube,iTunes, SoundCloud and Spotify releases.
• Edited written content by a variety of authors to ensure quality and… Show more
• Edited written content by a variety of authors to ensure quality and upholdjournalistic standards.
• Curated and created content for a variety of publications under the EnthusiastGaming organization.

Ottawa, Ontario, Canada

Hosted a semi-regular podcast focused on analysis of video game industry news and chatter along with my three cohosts. It has an focus on comedy but mixes in insight into the industry in order to make the news as palatable as possible for listeners. It has helped me immensely in how comfortable I am in front of a microphone as well as my ability to work.

Ottawa, Ontario, Canada

Learning and honing my writing, reporting and editing skills through the Journalism Program at Algonquin College.

Ottawa, Ontario, Canada

• Revamped website design and created new content and profiles to betterreflect and represent the team members and the company’ s mission statement.
• Interviewed and researched employees to better understand and r eflectcompany culture throughout documentation and client/public facing content.
• Created unique and dynamic web content to illustrate products for clients.
• Created branding tools that best reflected the company through b rochures,informatics and cards for… Show more
• Created branding tools that best reflected the company through b rochures,informatics and cards for in-person events and advertising.
• Participated in UX and UI design sessions for products in development. Show less

Ottawa, Ontario

Writing, taking pictures, and designing page layout in Adobe inDesign for the Algonquin Times, a student newspaper for Algonquin College.You can find my work at: http://algonquintimes.com/byline/himanshu-talwar/

Montreal, Quebec, Canada

• Provided telephone and email level two support to technicians and loggedrequests in HP Service Manager ticketing system for follow up anddocumentation.
• Prioritized issues and requests based on the severity and resource availabilityworking with technicians to ensure timely solutions.
• Troubleshooted and resolved help desk issues in English and French.
• Perform research, analysis and escalation follow-up on complex technicalissues.
• Used HP Service Manager and… Show more
• Used HP Service Manager and proprietary established processes for casemanagement. Show less