• Self-employed Mortgage and Protection Co-Ordinator. Currently working under one broker assisting in all administrative tasks and customer care required post mortgage application.• Current administrative support also includes research and paraplanning for prospect mortgage clients and cases individual to each scenario presented. Specilising in problem solving for tricky cases where not every client fits the perfect mortgage mold.• Working direct with an expert broker at the firm I provided full administrative and secretarial support including booking meetings and events, managing diary and appointments with clients, ensuring all queries are dealt with via any form of communication required, telephone call, email or otherwise.• Answer all queries on behalf of broker if required including sensitive document handling and decision making if required on behalf of broker. • Responsible for assisting new staff, providing training and support if needed.• Extensive social media marketing experience including using Facebook and Google ads as well as SEO knowledge, video editing and creation where content creation. • Knowledge of CRM systems for data capture and analysis resulting in a high attention to detail capability ensuring a swift and accurate process of data for all applications.

• Responsible for working on a cyclical project within the company; booking periodical electrical tests for clients and customers nationwide.• Day to day tasks include liaising with both clients, tenants and workforce. Organising workloads for various groups of electricians within the company; scheduling appointments ensuring the project runs to course with the appropriate timings and cost elements.

• Responsible for the day to day running of fleets for both new and old clients of Alphabet, reporting back to bespoke account managers and customer service manager.• Day to day duties included emailing clients, building rapport to retain business, assist with queries relating to fleet and vehicles, assist drivers of the fleet and liaise with other departments to ensure the customers experience with Alphabet, whether driver or client, is a positive one. • During my time with the company I have worked with many clients ranging from Public, Corporate and Small Business sectors; ensuring they receive sterling customer service for their queries both large and small. • Working side by side with the account management team, I have attended various client meetings allowing me to experience a wide range of sales techniques and allow myself to learn more about senior roles within the business.Achievements:• Tailor and run custom reports for customers (weekly and monthly) to review current car fleet status and to plan for future needs.• Built successful, strong relationships with multiple clients (circa 100) to deliver trusted service and to meet their needs.• Coordinated some of the largest Public Sector accounts in the business to achieve a fast turnover on ordering new vehicles. Helping the company to achieve key sales targets.• Being part of a successful company integration and change of business entity during the acquisition of ING into Alphabet / BMW. Learning vast amount of new accounts, changing job roles and demonstrating a positive attitude towards change and development; ensuring the customer received no drop in level of service provided to them.

• Employed as an integral member of a small contact centre team focusing on providing excellent customer service for new and existing customers. • Tasks included, taking inbound calls from new and existing customers handling a variety of needs and complaints. • Worked towards eight daily targets based on the incoming calls including sales and time management targets• Learned new IT skills including data management, online cash taking and further developed Microsoft Office usage.

• Promoted to Full Time Stockroom Manager after graduating university after previously working part time. • Tasks included; sales, stockroom and administration. • Targets worked to included successful stock audit, daily sales targets and stockroom management.• Correct admin of delivery and inter branch transfers and controlling of stock levels. • Management of small teams of people to delegate and organise specific tasks within shop floor /stockroom.• Cash taking during opening hours and cash management once premises have shut. • Cover for shop floor managerial staff during leave.

• Task included; fitting of children’s shoes andorganisation of childrenswear department. • Organisation and stock control of haberdashery including sole departmental cover for Sundays.• Cash taking and cash control.• Stock take and sale duties.• Ability to move departments and help out on short notice.• Learn and develop customer service techniques and face to face sales.