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Hein Terwindt Email & Phone Number
Knowledge Management Lead
at
Booking.com
LinkedIn matched
✓ Verified July 2026
2 data sources
Profile completeness 86%
Current company
Role
Knowledge Management Lead
Location
The Hague, South Holland, Netherlands
Company size
Who is Hein Terwindt? Overview
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Quick answer
Hein Terwindt is listed as Knowledge Management Lead at Booking.com, a with 15941 employees, based in The Hague, South Holland, Netherlands. AeroLeads shows a matched LinkedIn profile for Hein Terwindt.
Hein Terwindt previously worked as Senior Knowledge Management Specialist at Booking.Com and Kennismanager (Knowledge Manager) at Mediq.
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Booking.com
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Profile bio
About Hein Terwindt
When people feel at ease and comfortable at work, it makes me happy. That’s why it’s a pleasure for me to facilitate this comfort by making sure there is a good Knowledge Management structure within the company. When employees know that they always and easily can access knowledge, they are more secure doing their job. This will increase the employees and the customers satisfaction.I love designing and setting up Knowledge Management processes and tools. There is a little lazy man on my shoulder that is always focused on efficiency. That’s why I will not be satisfied until the designed process and tools are lean and mean.At Ziggo and Mediq I’ve put all my energy and love in setting up Knowledge Bases for Customer Care, B2B, Sales, Technical Support, Planning and Nursing Care.
Listed skills include Knowledge Management, Information Management, Customer Service, Project Coordination, and 9 others.
Current workplace
Hein Terwindt's current company
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Booking.Com
9 roles
Hein Terwindt work experience
A career timeline built from the work history available for this profile.
Senior Knowledge Management Specialist
Kennismanager (Knowledge Manager)
- Opzetten van de Kennisorganisatie- Implementeren van een Kennismanagementsysteem- Opzetten en beheren Kennismanagementprocessen- Opleiden gebruikers, beheerders en kenniseigenaren- Coördineren van het Kennisbeheer team
Feb 2018 - Sep 2021
Knowlegde & Learning Development Specialist
- Ontwikkeling van verbeterde Kennismanagement processen- Ontwerpen van Knowledge & Learning instrumenten- Bouwen en/of onderhouden van nieuwe en bestaande Knowledge & Learning instrumenten.- Bewaken van tevredenheid en kwaliteit eigen Knowledge & Learning instrumenten en verwerken van feedback klantcontact medewerkers.Focusgebied: Sales, Product management.
Nov 2015 - Jun 2017
Knowledge Management Specialist (Development)
• Ontwikkeling van verbeterde Kennismanagement processen• Het verzamelen en valideren van informatie, en de coördinatie en uitvoering van ontwikkeling van kennis uit informatie voor diverse service kanalen• Ontwikkeling nieuwe kennis/content• Onderhouden van kennis via het change-, het feedback- en het lifecycle proces en het coördineren van kennispublicatie in de bemenste kanalen• Deelname aan projecten waaruit nieuwe of gewijzigde kennis voortkomt en deze door vertalen naar heldere en bruikbare content voor de gebruikers• Deelname aan project om de Kennisbanken van Customer Care en Technical Support te vernieuwen
Mar 2014 - Nov 2015
Knowledgebase Coordinator
Als Coördinator verantwoordelijk voor de analyse van de te ontwikkelen output door de drie afdelingen CR Communicatie, CR Selfservice en Kennisbeheer Centrum, Ook de output ontwikkelt voor op de Kennisbank.Verder de eerste Kennisbank voor de monteurs, de eerste Kennisbank voor Sales en de eerste Kennisbank voor B2B opgezet.
Jan 2012 - Feb 2014
Mar 2010 - Jan 2012
Senior Agent
Werkzaamheden:•Analyseren van rapportages ten aanzien van de performance•Verbetervoorstellen aandragen ten aanzien van de performance•Coaching van Call-agents op gebied van Administratie en Facturatie•Knelpunten aanwijzen en voorstellen aandragen ter verbetering van de CS processen
Feb 2007 - Mar 2010
Administration Employee
Werkzaamheden: verantwoordelijk voor de voorbereiding van dossiers inzake patent-verzoeken en het bijhouden van digitale bestanden hieromtrent...
Apr 2005 - Oct 2005
Team & coworkers
Colleagues at Booking.com
Other employees you can reach at workingatbooking.com. View company contacts for 15941 employees →
AJ
Anar Jahangirov
Colleague at Booking.ComAmsterdam, North Holland, Netherlands
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AK
Andrew Klopper
Colleague at Booking.ComHilversum, North Holland, Netherlands
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CR
Carlos Romao
Colleague at Booking.ComFaro, Portugal
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TN
Tracy Nguyen
Colleague at Booking.ComHanoi Capital Region, Viet Nam
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KN
Karin N
Colleague at Booking.ComAmsterdam, North Holland, Netherlands
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PR
Pavel Ryaposov
Colleague at Booking.ComAmsterdam, North Holland, Netherlands
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JT
Jamal Takkal
Colleague at Booking.ComAmsterdam Area, Netherlands
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AS
Aljosa Straus
Colleague at Booking.ComSlovenia
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PV
Penelope Vaxevani
Colleague at Booking.ComBarcelona, Catalonia, Spain
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KO
Keith O'Neill
Colleague at Booking.ComAmsterdam Area, Netherlands
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Anar Jahangirov
Colleague at Booking.ComAmsterdam, North Holland, Netherlands
View →
AK
Andrew Klopper
Colleague at Booking.ComHilversum, North Holland, Netherlands
View →
CR
Carlos Romao
Colleague at Booking.ComFaro, Portugal
View →
TN
Tracy Nguyen
Colleague at Booking.ComHanoi Capital Region, Viet Nam
View →
KN
Karin N
Colleague at Booking.ComAmsterdam, North Holland, Netherlands
View →
PR
Pavel Ryaposov
Colleague at Booking.ComAmsterdam, North Holland, Netherlands
View →
JT
Jamal Takkal
Colleague at Booking.ComAmsterdam Area, Netherlands
View →
AS
Aljosa Straus
Colleague at Booking.ComSlovenia
View →
PV
Penelope Vaxevani
Colleague at Booking.ComBarcelona, Catalonia, Spain
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KO
Keith O'Neill
Colleague at Booking.ComAmsterdam Area, Netherlands
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FAQ
Frequently asked questions about Hein Terwindt
Quick answers generated from the profile data available on this page.
What company does Hein Terwindt work for?
Hein Terwindt works for Booking.com.
What is Hein Terwindt's role at Booking.com?
Hein Terwindt is listed as Knowledge Management Lead at Booking.com.
Where is Hein Terwindt based?
Hein Terwindt is based in The Hague, South Holland, Netherlands while working with Booking.com.
What companies has Hein Terwindt worked for?
Hein Terwindt has worked for Booking.Com, Mediq, Ziggo, and European Patent Office.
Who are Hein Terwindt's colleagues at Booking.com?
Hein Terwindt's colleagues at Booking.com include Anar Jahangirov, Andrew Klopper, Carlos Romao, Tracy Nguyen, and Karin N.
How can I contact Hein Terwindt?
You can use AeroLeads to view verified contact signals for Hein Terwindt at Booking.com, including work email, phone, and LinkedIn data when available.
What skills is Hein Terwindt known for?
Hein Terwindt is listed with skills including Knowledge Management, Information Management, Customer Service, Project Coordination, Coaching, Big Thinker, Dutch, and Dj.
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