Henry Chen Email & Phone Number

Toronto, Ontario, Canada

• Efficiently prepared ingredients by following restaurant standardized recipes.• Assembled and cooked meals to order, maintaining customer satisfaction.• Ensured meticulous attention to detail and presentation for each order, enhancing overall dining experience and receiving positive feedback from customers.• Maintained kitchen cleanliness and sanitation, passing all health inspections.

Toronto, Ontario, Canada

• Delivered high-quality customer service in a fast-paced environment.• Efficiently prepared items for store opening, ensuring all preparations were completed 30 minutes before opening time.• Acquired comprehensive knowledge of sandwich menu items, recipes, and prices, enabling efficient and accurate order processing.• Cooked, prepared and served sandwiches to customers’ orders. • Managed and stocked inventory effectively to maintain uninterrupted production.• Ensured workplace cleanliness and sanitation.• Trained new co-workers on sandwich station operations.

Taipei, Taiwan

• Processed invoices and job billing adjustments, ensuring accuracy and compliance with agency standards. • Coordinated final invoice runs and mail-outs within monthly deadlines, improving operational efficiency. • Conducted account reconciliations to resolve discrepancies and ensure accurate reporting. • Applied tax codes (HST/GST) to invoices and ensured compliance with local tax regulations. • Maintained internal records to comply with audit standards, supporting SOX and annual audits. • Collaborated with agency teams and suppliers to resolve billing disputes, enhancing client satisfaction. • Assisted with ad hoc accounting projects, contributing to process improvements and system upgrades.

Yangon, Myanmar

• Conducted ratio analysis and forecasting to support financial planning.• Assisted in budget preparation by analyzing cost structures, resulting in a 10% reduction in operational expenses.• Created financial and performance reports in MS Excel to monitor distributor efficiency and present actionable insights to senior management.• Partnered with senior leadership to devise and implement COVID-19 response initiatives, including new sales strategies and digital marketing, boosting sales by 7%.• Improved client retention and relationship management by implementing a CRM system, and by creating regular reports in MS Word and PowerPoint to streamline communications and provide client updates.

Yangon, Myanmar

• Analyzed financial statements and data to assess creditworthiness and identify opportunities for cost optimization.• Prepared financial reports and statements that improved financial transparency for clients.• Delivered proactive customer service and enhanced client satisfaction.• Developed and managed a streamlined document filing system for financial records.

Chicago, Illinois, United States

• Delivered excellent customer service to parents and students, resolving inquiries on the first interaction and improving overall satisfaction ratings.• Worked overnight on-call duties, addressing student needs promptly.• Efficiently managed office supplies and important documents.• Coordinated the assignment and accommodation of upcoming first year students to their dormitory rooms before school semester starts.• Acted as a liaison between students and University personnel, facilitating smooth accommodations and reducing processing time. • Screened and directed incoming calls and emails from clients, addressing inquiries and relaying messages promptly.

Yangon, Myanmar

• Engaged with local business owners and clients to promote brand awareness and generate interest in new products.• Collaborated with team members to tailor marketing approaches for various retail environments.• Managed daily reports using MS Excel, tracking day-to-day sales and compiling activity summaries for review by management.

Yangon, Myanmar

• Assisted senior marketing leads in developing marketing campaign strategies on new products.• Prepared and organized client-facing presentations and campaign documentation using MS Office.• Coordinated logistics and materials for a guerilla marketing campaign with Telenor, contributing to brand visibility and campaign success.• Collaborated with the PR team on content marketing initiatives for Samsung’s product launches, ensuring accurate documentation of campaign performance and alignment with brand objectives.• Supported creation of sales materials to facilitate effective communication between sales teams and clients.

Postgraduate Certificate, Entrepreneurship Management

The Postgraduate Entrepreneurship Management Certificate provides necessary skills, knowledge and support to design a full business plan.

Bachelor Of Science - Bs, Finance, General

Bachelor of Science in Finance introduces students to various fields including corporate financial analysis, business valuation.