● Leading on-campus activations and engagement activities such as Destress for Success and Mindful May● Participating in calling campaigns to connect with students and provide information about Macquarieprograms and services● Providing feedback to improve projects and engagement activities

● Greeting and assisting customers, maintaining a customer satisfaction rate of over 90%● Taking customer orders, serving an average of 60 customers per shift● Handling cash and credit card transactions smoothly and securely● Packaging food for takeout orders and maintaining a clean and organised dining area● Resolving customer complaints and issues efficiently

● Answered phone calls and directed administrative and academic inquiries with a 98% satisfaction rate● Scheduled appointments and maintained accurate attendance records● Maintained a welcoming and organised reception area● Utilised expertise in Microsoft Word, Google Sheets, and Outlook to enhance office efficiency● Achieved a monthly average of 10 new student enrollments● Retained 90% of current students through proactive communication and support

● Corrected an average of 60 student answer papers per week● Collected and recorded data for 100+ students with efficient tracking and reporting● Set up and tidied classrooms for lessons

● Assisted students with homework, projects, test preparation, papers, research, and other academic tasks● Provided personalised tutoring to three high school students