Htet Zarni Aung Email & Phone Number

Yangon, Myanmar

Yangon, Myanmar

-Pitch monthly and weekly deals to potential customers in order to meet sales targets.-Resolve payment errors, promotional issues, and other errors that arise from working with partner vendors.-Build and maintain relationships with vendors in order to ensure a positive and productive partnership.-Meet monthly sales targets by pitching deals and following up with potential customers.-Create and review monthly and weekly deals in order to ensure their quality and effectiveness.-Monitor and address any issues or concerns that arise from vendors through Facebook groups and messenger.-Adjust restaurant menus in Salesforce in order to reflect current offerings and prices.-Update restaurant owners' banking information and adjust checks as needed.-Assist the Director with various tasks and projects as needed, and resolve any problems that arise in the course of doing so.

Yangon, Myanmar

- Manage and adjust the schedules of agents in order to ensure adequate staffing levels and coverage-Develop scripts and guidelines for agents to follow in order to ensure consistency and quality of service.-Provide guidance and support to agents who are unable to answer certain questions or resolve certain issues.-Create daily productivity reports for agents, monitoring their performance and progress towards goals.-Collaborate with other departments and teams to ensure smooth and efficient operations.-Conduct occasional training sessions for agents on urgent cases based on real-world scenarios and needs.-Analyze the effectiveness of work-from-home processes and make recommendations for improvements.

Yangon

-Manage a team of call center agents, providing guidance and support to ensure that they are able to meet customer needs effectively and efficiently.-Calculate daily KPIs, productivity, and working hours in order to ensure that the team is meeting targets and operating efficiently.-Manage and handle a range of channels, including Mass Channel, FTTH Channel, VIP Channel, E Money Channel, Facebook Channel, Sale Hotline Channel, and Shan Channel.-Collaborate with back office and other departments to ensure that the call center is operating effectively and efficiently.-Provide training and briefing sessions to agents when new products or information become available, ensuring that they are always up-to-date on the latest offerings.-Develop monthly and yearly activities for agents to help keep them engaged and happy in their work.-Conduct market research on competitors in order to stay abreast of the latest industry trends and developments.-Generate weekly competitors reports on social media channels in order to track the success of marketing efforts.-Work with the FO department and other teams to solve DIA, IP-VPN, VPN, and FTTH service issues that arise, ensuring that customers receive the best possible service and support.

Yangon

-Respond to live chats, calls, and emails in a timely and professional manner, providing prompt assistance and support to customers.-Create tickets when receiving complaints, ensuring that all customer issues are logged and tracked in a timely and efficient manner.-Solve mobile complaints from agents, identifying errors and working to resolve them. If unable to solve the issue, escalate the matter to the NOC department for further assistance.-Solve DIA and FTTH customer issues, collaborating closely with technical departments to ensure that all customer concerns are addressed in a timely and effective manner.-Participate in weekly all-hands meetings, sharing insights and feedback on customer service issues and strategies.-Develop and implement customer service strategies, working to improve customer satisfaction, loyalty, and retention rates.-Collect and analyze data related to customer service operations, including call volume, response times, and customer feedback, to identify areas for improvement and optimize performance.-Conduct market research on competitors to identify industry trends and best practices, and generate weekly competitor reports to track performance and identify potential opportunities for growth.

Bahan,Yangon

-Monitor Out-of-Home (OOH) advertising campaigns to ensure proper execution and compliance with industry regulations and standards.-Generate weekly and monthly reports to track OOH performance, identify areas for improvement, and make recommendations for optimization.-Participate in weekly all-hands meetings, providing insights and feedback on OOH operations and strategy.-Develop and implement customer service strategies to improve customer satisfaction, retention, and loyalty.-Collect and analyze data related to OOH operations, including ad impressions, reach, and engagement, to identify areas for improvement and optimize performance.-Conduct team alignment workshops to ensure that all team members are aligned with company goals and strategies.-Conduct market research on competitors to identify industry trends and best practices, and generate regular reports to track performance and identify potential opportunities for growth.-Foster relationships with key stakeholders and public entities to ensure that OOH campaigns are executed in compliance with industry regulations and standards.

Hlaing Township

-Manage and maintain routers, ensuring optimal performance and uptime.-Generate weekly and monthly reports to track router performance and identify areas for improvement.-Participate in daily and weekly all-hands meetings, providing updates on router and product management operations and strategies.-Check the product inventory of grocery stores in assigned townships to ensure adequate stock levels and timely replenishment.-Share product information with grocery store owners and managers to improve product knowledge and drive sales.-Provide product training to routers to ensure that they are knowledgeable and confident in selling products to customers.-Conduct market research on competitors to identify industry trends and best practices, and generate regular reports to track performance and identify potential opportunities for growth.

Myanmar

=Conduct telemarketing and telesales activities via softphone to promote company products and services.-Respond to and solve dealer complaints related to e-top-up and registration app, providing timely and effective solutions to ensure customer satisfaction.-Check and confirm dealer database to ensure accurate and up-to-date information.-Develop customer service strategies to improve customer satisfaction and retention rates.-Collect and analyze customer data to identify trends and areas for improvement in our products and services.-Participate in team alignment workshops to ensure that all team members are aligned with company goals and strategies.-Explain product specifications to customers and potential clients, answering any questions they may have and highlighting the benefits of our products and services.

Myanmar

TelemarketingCustomer Service Solving Network ComplainExplain of MPT product and service

Managing Of Customer Service

Single Subject Of Professional Diploma Of Strategic Management, Trategic Managemen

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Bachelor Of Laws (Llb), Law