Htet Ko Linn Email & Phone Number

Yangon, Myanmar

• Lead and manage the DevOps team, UI/UX team, and Biller Integration team to ensure efficient and effective delivery of digital products and services.• Work closely with cross-functional teams including technology, design, marketing, and operations to define digital products requirements and develop product roadmaps to ensure product success.• Continuously observe on customer needs and conduct market research to identify market trends and discover opportunities for new digital product development as well as improvements on existing products.• Cooperate closely with external vendors and partners to ensure seamless integration of products and services.• Generate product development strategy with business objectives and goals and present to senior management leaders to align regularly.• Apply Agile Scrum methodologies to facilitate collaboration and communication between the development teams and stakeholders by ensuring that every sprint shell deliver the effective digital products or services.• Provide regular progress updates to senior management leaders and other stakeholders by also highlighting successes, challenges, and opportunities for improvement.• Develop and maintain strong relationships with stakeholders and ensure that their requirements and feedbacks are consistently integrated into the product development process.• Lead in implementing of a loyalty point system and mini games within the mobile wallet app to improve customer engagement and retention.• Proactively monitor the performance of existing digital products, services, and identify enhancements for optimization and improvement.

Myanmar

• Cooperated with 3rd party SOF (Source of fund) partnered Banks (CB, KBZ, AYA, MAB, AGD, UAB), Mobile Wallet business partners (Wave Money, OK$, Ongo) and the biggest payment gateway partner 2C2P (Visa, Master, MPU, JCB, 123 payment) to facilitate the payment services of Telenor Myanmar.• Managed the API integration with both internal systems such as API GW, CBS, ERP, Eload, POS Management System, MyTelenor App, Telenor Website, Broadband and external 3rd party systems.• Developed and ensured the product improvements, Telenor Payment core system enhancements, backend/frontend improvements. • Defined the business strategy together with digital services team members, analyzed the business nature to know growth rate, charm rate, user behavior, unique user, newcomer and produced the solutions according to the research results.• Developed consumer and partner propositions in relation to various products such as digital profile, payment enablement in every Telenor’s products area and API business areas as well as driving the partner marketing of these propositions.• Designed and developed all the automated management reports, settlement reports for both internal and external clients and scheduled to happen automate reconciliation between multiple systems for seamless information updates.• Performed well in stakeholders management which involved multiple teams such as UX/UI design, user research, marketing, IT, and finance to create roadmaps including budgets, targets, revenue planning, campaigns, settlements and so on.

Yangon

• Managed multiple vendors including Mobile Money core system vendor (Huawei), Mobile Application vendor (Mongol Content), and Website vendor (EMJ) for successful implementation of various projects including MPT – Mobile Money Application, Commercial Website, and Data Usage.• Developed mobile money technology strategy, policy, procedure, process, and roadmap to provide direction and objectives to vendor and CTO team, facilitating effective communication on technical issues between vendor, CTO team, and mobile money team.• Coordinated vendor management tasks inclusive of working with external vendors and internal employees, troubleshooting all system issues, and monitoring vendor work to ensure that qualified products and services were delivered. • Provided expert technical support to Business Development team and the Agency Management team, and served as the main point of contact for UAT Testing.• Configured the transactions as business requirement, limits, rules, charge, reason, policy and maintained configuration of core system.• Addressed the issues in a timely efficient manner and performed all necessary investigation and analysis to resolve the issues.

Myanmar

• Received promotion to Head of Escalation department after exhibiting strong leadership skills and process knowledge. • Resolved Customers, Branches and Call Center complains in a timely manner by coordinating efficiently with system provider. • Provided expert technical support to Business Development team and Agency Management team. • Managed the UAT team and vendor relationship.

Myanmar

• Created multiple test scripts based on the scope, requirements, user stories and /or use cases. • Managed testing process and users during a UAT Phase. • Assessed the impacts and risk of the new functionality on the system & report to System Manager. • Collaborated with product managers and software development teams to suggest new designs and standards for various applications.

Myanmar

• Supported End-of-Day (EOD) and Beginning-of-day (BOD) bank branch operations.• Supervised Marketing and Customer Services

Myanmar

Myanmar

- Installing hardware and software systems- Maintaining or repairing equipment- Troubleshooting a variety of computer issues- Setting up computer security measures- Configuring computer networks- Offering technical support on-site or via phone or email

Bachelor Of Science (Honours) Computer Science, Computer Science

Diploma In Marketing And Strategy, Marketing And Strategy

Bachelor Of Arts (B.A.)