Heather Grant Email and Phone Number
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Throughout my career, what has always rung true is my ability to connect innovative concepts, business controls, and human capabilities. This trifecta forms the guiding principles of how I think, behave, and lead in my day-to-day leveraging these three areas to Ideate, Build and Execute future-forward, high-impact programs, initiatives, solutions and outcomes. In the 20+ years of my career I’ve held positions that allowed me to explore the big picture and develop skills that drive value while supporting organizational goals. As a curious person, I quickly transcend new industries, environments, and areas of expertise, using this formula to adapt and grow. I am a:✅ Builder: Create internal and external programs that elevate the current state and offer an improved / disruptive future state✅ Ideator: Tap into unexplored ideas, opportunities, and white space that offer innovative solutions to complex problems✅ Strategist: Develop approaches that persuade and facilitate buy-in / adoption ✅ Connecter: Stream multiple pathways of information in support of holistic problem discovery and solution development✅ Optimizer: Improve the status quo - introduce practices that are accessible, scalable, and activate a human-centric focus✅ Collaborator: Surround myself with people who are smarter than me and foster environments where ideas can thrive
Infrastructure Ontario
View- Website:
- infrastructureontario.ca
- Employees:
- 1061
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Senior Advisor, Transformation And Change MangementInfrastructure OntarioOttawa, On, Ca
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Manager, Service DesignInfrastructure Ontario May 2020 - PresentOttawa, Ontario, Canada1️⃣ Delivering a new target operating model which involves managing multiple program teams, prioritizing workloads, creating cross-functional collaboration opportunities, structuring data gathering and analysis, and developing metrics/KPIs.2️⃣ Manage the teams responsible for the following ongoing strategic initiatives: knowledge management strategy, knowledge portal optimization, adoption and engagement and resource management strategy.3️⃣ Designed and oversaw a Usability Study to optimize functioning, secure higher adoption, and establish consistent engagement for the IO Knowledge Resource Portal. Following the incorporation of study feedback, my team relaunched the Portal to a 52% increase in daily users. 4️⃣ Coached my peer at IO who was struggling with prioritizing project deliverables and team engagement. As a result, they delivered a re-vamped work plan that resolved previous challenges and improved morale for them and their team.
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Sr. Program Manager, Strategy And InnovationMackenzie Investments Jul 2019 - Dec 2019Toronto, Ontario, Canada1️⃣ Managed the team responsible for developing and implementing an Innovation Program which included event direction, budget management, marketing and communications and innovation strategy. 2️⃣ Brokered partnerships with OCAD U Co, Hackworks and The Knowledge Society to deliver a 48-hour Hackathon Event (focused on the Employee Experience) and Design Thinking Certification. 3️⃣ Co-designed an Innovation Resource Portal to support continued employee development and education. Initial adoption was 92%. -
Senior Advisor, Economic Strategy TablesInnovation, Science And Economic Development Canada Sep 2017 - Oct 2018Ottawa, Ontario, Canada1️⃣ Participated in monthly workshops of Economic Strategy Tables to better understand challenges faced by scaling businesses. With this data, developed a comprehensive placemat detailing key challenges and desired outcomes which was subsequently used to brief senior ISED officials.2️⃣ In collaboration with an external consulting firm, led the team that co-designed and delivered a national innovation symposium which engaged 100+ Canadian C-suite entrepreneurs and Senior Federal Officials. This event represented the largest P3 collaboration of its time and results were used to formulate 2019 budget recommendations.
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Chief Of StaffOttawa 2017 Bureau Oct 2015 - Jul 2017Ottawa, Ontario, Canada1️⃣ Managed the day-to-day operations of the executive office including budget/expenses/travel, preparation of communication materials, identification of potential strategic risks, development of mitigation strategies, provision of advice and counsel on a wide range of issues and attending meetings with or on behalf of the ED.2️⃣ Managed multiple program teams responsible for event ticketing, merchandise development, and hotel staff uniforms and swag, which were all delivered on time and within budget.3️⃣ Acted as the first point of contact for Board members, Mayor's Office, Senior Federal and Provincial Officials, external partners, Advisory Councils and Steering Committees.4️⃣ Oversaw the Board of Directors, Advisory Councils and Steering Committees that consisted of high-value public and private figures.5️⃣ Supervised the hiring of new staff and contractors which often involved RFP adjudication.6️⃣ Hosted weekly individual Coffee Corners with heads of Ottawa 2017 departments for open discussions on topics of their choosing. Even when schedules became busier, each head still experienced the value in connecting.
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Manager, Business StrategyL'Oréal Oct 2012 - Dec 2014Ottawa, Canada Area1️⃣ Managed the strategy and subsequent transformation of an underperforming sales territory of 82 accounts with an annual budget of $1.7M. Following extensive market research and a territory audit, the team developed and integrated solutions grounded in client engagement, brand exposure and new service offerings.2️⃣ Designed and hosted Product Training Events for L’Oréal which educated and inspired existing and potential clients. All events sold out and resulted in a 59% increase in new client acquisition.3️⃣ Collaborated with Sales Analysts at L’Oréal to develop a client data portal that was leveraged during monthly client performance reviews resulting in an 82% increase in incumbent sales and a 27% increase in organic growth.4️⃣ Collaborated with the L’Oréal VP of Education on a Customer Journey Training Program that was subsequently scaled nationally.5️⃣ Proactively engaged in difficult conversations and complex client matters to ensure continued favourable relationships and brand loyalty. -
Manager, Business StrategyFuture Electronics Sep 2011 - Dec 2012Montreal, Quebec, Canada1️⃣ Led a multidisciplinary team tasked with increasing revenue for the Strategic Business Development Unit. The team conducted an internal audit and utilized the resulting feedback and data to develop solutions.2️⃣ Improved the client experience through expanded service offerings which recovered $3M in lost business.3️⃣ Collaborated with multiple business units to negotiate new agreements with global suppliers to improve the company’s competitive advantage.
Heather Grant Skills
Heather Grant Education Details
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Social Sciences
Frequently Asked Questions about Heather Grant
What company does Heather Grant work for?
Heather Grant works for Infrastructure Ontario
What is Heather Grant's role at the current company?
Heather Grant's current role is Senior Advisor, Transformation and Change Mangement.
What is Heather Grant's email address?
Heather Grant's email address is he****@****hoo.com
What is Heather Grant's direct phone number?
Heather Grant's direct phone number is +161385*****
What schools did Heather Grant attend?
Heather Grant attended University Of Ottawa / Université D'ottawa.
What are some of Heather Grant's interests?
Heather Grant has interest in Social Services, Children, Reading, Arts And Culture, Music, Singing, Athletics, Food, Movies, Wine.
What skills is Heather Grant known for?
Heather Grant has skills like Forecasting, Customer Service, Product Development, Project Planning, New Business Development, Key Account Management, Account Management, Budgets, Planning, Data Analysis, Inventory Management, Problem Solving.
Who are Heather Grant's colleagues?
Heather Grant's colleagues are Margareth Lobo, Norita Portilho, Crystal Gotfryd, Kyle Larmour, Hubert Labelle, Zaid Ahmad, Avril Perez.
Not the Heather Grant you were looking for?
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Heather Grant
National Ski Academy, Educational Consultant, Founder At Clearview Educational ConsultingCollingwood, On2hotmail.com, clearvieweducationalconsulting.com -
Heather Grant
Human Resources Advisor (Developmental) At Department Of National DefenceDartmouth, Ns -
Heather Grant
Supervisor - Data Performance And Analytics At Government Of Yukon, Population And Public Health, Evidence And Evaluation BranchWhitehorse, Yt2makeit.com, gmail.com -
2international.gc.ca, international.gc.ca
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