Heather Jones work email
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Heather is an award-winning expert storyteller, strategist, and futurist with deep roots in science fiction, NFTs, product dev, engineering, reading the "P" encyclopedia, and pointedly refuting anyone who says "can't." She's a quicksilver polymath and world's best cat dad.After a curious genesis as an intern for physics research facility LIGO and trumpet player for the US Army (with an eventful wartime deployment: a beer will earn you a telling of the whole epic), she launched her career as a tech trainer for Boeing and Microsoft, earning top ratings. After that, she moved to quality engineering at Riot Games, Simple Finance, and Webflow, where she focused on org-wide holistic quality that balanced business, engineering, and customer needs. Heather served as the Head of PR for the web3 payments & NFT infra startup Crossmint, then joined YAP Global, a web3 PR agency, as an account manager. After taking a marketing bootcamp from King Kong founder and sales powerhouse Sabri Suby, Heather struck out on her own ventures, cofounding an AI writing app startup and an industrial thermodynamics R&D shop.Heather takes full advantage of her breadth of experience, natural strategic viewpoint, and first principles mindset to identify specific product needs and hit them with laser-guided precision from orbit.She has 16 tech, product, and UX certifications, a BS in Business, an MA in Publishing, and is an MBA candidate beginning Fall 2024.She also sports a broad NFT portfolio that was down bad until it wasn't, then she sold the top SOMEHOW and bootstrapped a startup with her dad.With an eye toward an uplifting technological future for humanity (and tweeting at @jnnfir), Heather is excited to build the next suite of paradigm shifters that show people the solutions they never knew they needed—for problems they never knew they had.
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Human Data Team LeadXaiPortland, Or, Us -
Ai TutorXaiPortland, Or, Us
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Ai Documentation ArchitectXai Sep 2024 - Presentgrok docs zug zug -
Chief Executive OfficerElkhorn Products Oct 2023 - PresentDriving industry-wide state change to industrial refrigeration through first-principles thinking and design. Minimizing global energy use and ecological impact of cooling products. Enabling affordable cooling access for high-risk communities and locales. Reducing waste, lowering food prices, saving the planet.IP-supported greentech/cleantech licensing, consulting, and engineering. Residential, commercial, industrial cooling. Government & energy collabs for greener, cleaner cities. Open to in-field contract research requests.Broadly reinventing applied thermodynamics and hacking physics on the side.To Elon: I'm looking forward to your p̶h̶o̶n̶e̶ ̶c̶a̶l̶l̶ DM -
Chief Executive OfficerUndisclosed Ai Startup Feb 2023 - PresentShhh. It's a secret. (Anyone who's ever gotten the itch to write, watch this space.)
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AuthorJenn Fir, Author Apr 2019 - PresentView my portfolio at the link below 👇Author of science fiction and fantasy novels & short stories focused on - complex character dynamics, - beautiful natural settings, and- big ideas presented cozily.And jokes. Lots of humor and cheek. Especially when cat aliens are involved, because they don't wear pants.5x award winner in Writers of the Future, the most challenging and renowned sci-fi & fantasy contest in the world.
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Business ConsultantForestry Business Consulting Apr 2023 - Feb 2024Curing your Information Frustration: Crafting the zero-friction information management systems of your dreams. Stop wasting your time on the 96% of tasks that DON'T MAKE MONEY. CMS, CRM, TMS, productivity, solopreneur. Get your personal life and side hustle in order using my proven Task Stack method — never guess what you should be working on RIGHT NOW again. -
Founder, Speaker, StorytellerForestry Storytelling Apr 2023 - Dec 2023Partnering with incredibly sharp groups and individuals to craft and tell stories about the technologies that will awe you tomorrow. -
Account ManagerYap Global Ltd May 2023 - Sep 2023London, London, Gb -
Head Of Public RelationsCrossmint Jan 2023 - May 2023Miami, Fl, UsStoryteller igniting imaginations of web3 entrepreneurs and the crypto-shy "normie" alike.Producing user- and business-oriented blogs, tweets, FAQ articles, and video scripts featuring Crossmint's revolutionary web2-friendly NFT and digital collectible technologies. Directing tutorial and walkthrough videos for our Youtube channel, FAQ, and Twitter, informing and inspiring our business, engineering, and customer cohorts.Public speaker on Twitter spaces, advisory calls, and podcasts, describing our offerings in relation to customer needs, and performing situation mitigation and cross-team communications. Futurism-forward and way too excited about its possibilities!Let's chat! Find me on Discord 👉 Jenn Fir#0001 or Twitter 👉 @jnnfir -
Business Development, Pr, CommunityCrossmint Jan 2022 - Jan 2023Miami, Fl, UsCross-chain business development, consulting, growth and relationships, public speaking, writing, video creation, and community development for Crossmint.io (mint digital collectibles with a credit card + web2-friendly custodial wallet) and Desolates (own an entire planet in the decentralized metaverse on Solana). Deep & broad experience with digital collectible projects of all sizes & industries. Focus in Ethereum, Solana, Polygon, Avalanche, and Cardano. Business development as performed here includes timely communication across teams and product/eng, reviewing project proposals, assessing customer needs to inform internal eng priorities, and suggesting clever solutions for client business goals. This is a highly technical and creative role that requires flawless and charismatic text, speaking, & video communication.Deep awareness of "Crypto Twitter (CT)." Significant Twitter presence. I write docs and tweets. Developed internal Wiki with a sales and support focus, as well as our external-facing FAQ for users, B2B contacts, and engineers. I review their efficacy and update them constantly.Find me on Discord 👉 Jenn Fir#0001 or Twitter 👉 @jnnfirhttps://crossmint.io
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Senior Quality Assurance SpecialistWebflow Apr 2021 - Mar 2022San Francisco, California, UsShepherded the quality launch of Workspaces from beginning to end. Utilized creative test plans, configurations, presentations, and techniques to intrigue and involve the whole product/eng org in holistic quality assurance. Designed "bug bash" documentation, techniques, and process. Instituted automated test processes. -
Product DesignerSimple Finance Feb 2019 - Apr 2021Portland, UsSourced requirements, prepared several rounds of wireframes for stakeholder and team feedback, and executed designs for three platforms (iOS, Android, Web) for the new Paper Checks Stop Payment feature, Tax Refund Rule (renamed IRS Payments), and the massive new Simple Plus subscription/account featureset service. Designed with agility, reusability, and future-thinking in mind.Tools: Figma, Sketch, Photoshop, Invision, Marvel, Canva, Balsamiq, Jira, Confluence, Git, Android & iOS simulatorsFilled a company need for a designer while pursuing a personal passion and learned how to do product design on the job while working as full time a senior QA analyst. The unique perspective allowed me to design for a holistic customer experience that was considerate of engineering preferences and company needs.Successfully completed an 8 week "internalship" in which I designed and presented a consistent & improved design system component (Search) and presented to high-level stakeholders including VP of Design, VP of Engineering, and design peers. -
Senior Qa AnalystSimple Finance Nov 2016 - Apr 2021Portland, UsInvestigated new products and delivered functional and end-to-end test plans. Performed manual functional, acceptance, and integration testing. Reported defects and worked with product teams to triage appropriately. Large projects included:* Simple Plus (upgraded paid account experience)* Expenses* Shared Accounts* Savings Rules* ACH limits* Paper Checks* Account migrationStrategic leader of a high-performing quality team. Worked to assure holistic quality of the Simple app across three platforms (Web, iOS, Android). Discovered and deliver the most efficient and effective quality reporting mechanisms and bug triage systems. Researched & implemented Xray for Jira TCM. Advocated for and achieved "moving QA left" in the SDLC. Analysts are involved earlier in the process, starting at the design phase, in order to leverage our holistic product knowledge and advise of risks early on to reduce future costs of bugfixes and customer support. Worked closely with client engineers, backend engineers, product, risk, and management, to create a tight-knit community of trust.Trained new analysts in techniques, terminology, and systems, and encouraging proactive and assertive behaviors and communication styles in order to protect the integrity and quality of the product.Built and shipped four different unique product designs while also serving as QA. Assisted Design team by leveraging design skills to build out multi-platform designs.
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Qa AnalystRiot Games Mar 2013 - May 2016Los Angeles, Ca, UsQA Analyst for new LoL front-end client, automated test author, and Dev Analyst for leagueoflegends.com forums. Content analysis for in-game UI and Skins personalization. Noob trainer. Quality Assurance focus rather than Quality Control; working directly with engineers and artists as a champion of the player experience allows for meaningful and critical input into the design process. I'm not just ensuring stuff isn't broken; I'm ensuring it's ridiculously good.~1 Year Dev Management and Project Management experience in an interim role.Technology Used to Crush Defects & Exceed Player Expectations: JIRA, Microsoft products, Photoshop, Cucumber/Gherkin/Selenium, Responsive web design, 3D/Animation/Rigging/Effects software, Tableau, PerforceSocial Media Used to Hang with Players: Reddit, Twitter, LoL.com Forums2016 Shipped Feature: League of Legends Client Update - Alpha2015 Shipped Features: Skins through February, Lunar Revel 2015, responsive mobile experience for the lol.com forums. Player advocate on the forums, created and maintain weekly Tuesday Teamfight where Rioters play versus community members. 2014 Shipped Features: All skins up until Snowdown (December). Filled as interim Dev Manager for Skins Publishing, producing such campaigns as Omega Squad Teemo, PROJECT, Lunar Revel 2015. Created and delivered presentation showcasing Skins Team QA as the poster for the discipline.2013 Shipped Features: New Options Menu, Item Shop Undo, Sultan Gangplank, Infernal Nasus, Victorious Elise, Popstar Ahri, Officer Vi, Graveyard Zyra, High Noon Yasuo, Winter Wonder Lulu, Snow Day Singed, Snowstorm Sivir, Championship Ward, Season 3 Ward, Candy Cane Ward -
Ceo, Owner, MctImperium Creative Feb 2010 - Mar 2013Professional information technology consulting, training and authoring services. Microsoft courseware authoring (50560A), and CompTIA+ study guide authoring (Security+).
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Director Of Customer SolutionsEduworks Feb 2012 - Jan 2013Corvallis, Or, UsUser interface and experience design for learning repository and semantic processing applications in the AI/NLP space; XML, CSS, HTML code; Authorware and Flash learning content; graphic design and website conceptualization -
Enterprise Technology TrainerTraining Experts, Inc. Feb 2010 - Mar 2012Microsoft and CompTIA+ contracted trainer for large corporations such as Boeing Co. and U.S. Army. #1 Windows 7 trainer for Boeing Company. Specialized in Windows 7, Enterprise Deployment & Migration, Forefront. -
Business ConsultantFedex Office Sep 2009 - Feb 2010Plano, Tx, UsSynthesizing clients' business requirements into real solutions. Was a Notary Public for the State of Oregon. -
Customer Service CoordinatorFedex Office Dec 2008 - Sep 2009Plano, Tx, UsHelp customers with all their printing needs and provide a myriad of solutions for customers to select from. Advised printing solutions. Performed regular and emergency maintenance on large copiers. Exercised Photoshop skills in order to create highest-value production for customers. Opened and closed store, handled money, made bank deposits.
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Trumpet Player & Unit Information Management OfficerUs Army 2001 - 2004Arlington, Virginia, UsSecurity for all unit PCs when deploying and deployed to Iraq in support of Operation Iraqi Freedom. Built and maintained 3rd Infantry Division Band's website, to include regular updates with photos, news snippets, and promotions announcements. Set up email for new soldiers and provided all documentation needed. As trumpet player, performed in both military and community morale performances, holiday concerts, parades, and played taps for memorials and funerals. Traveled at least one weekend of the month playing taps at military funerals in Florida and Georgia. -
It Helpdesk & Programming InternUnified Western Grocers Jun 2001 - Aug 2001Commerce, California, UsLearned proprietary POS systems and assisted by providing customer support. -
Student Intern - Physics ResearchLigo Hanford Observatory Jun 2000 - Aug 2000Performed physics research using C++ and Matlab for the NSF-funded facility LIGO (Laser Interferometer Gravitational-wave Observatory).
Heather Jones Skills
Heather Jones Education Details
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The University Of Texas Permian BasinEnergy -
Western Colorado University - School Of Graduate StudiesPublishing
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New York Institute Of TechnologyBusiness Administration With Minor In Management Information Systems
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General AssemblyUser Experience Design
Frequently Asked Questions about Heather Jones
What company does Heather Jones work for?
Heather Jones works for Xai
What is Heather Jones's role at the current company?
Heather Jones's current role is Human Data Team Lead.
What is Heather Jones's email address?
Heather Jones's email address is he****@****ple.com
What is Heather Jones's direct phone number?
Heather Jones's direct phone number is +150335*****
What schools did Heather Jones attend?
Heather Jones attended The University Of Texas Permian Basin, Western Colorado University - School Of Graduate Studies, New York Institute Of Technology, General Assembly.
What are some of Heather Jones's interests?
Heather Jones has interest in Fiction Writing, Lan Parties, Homebrewing, Disc Golf, Environment, Computer Games, Crafts, Science And Technology, Board Games, 4 Wheeling And Camping.
What skills is Heather Jones known for?
Heather Jones has skills like Windows 7, Windows Server, Hyper V, Technical Support, Active Directory, Video Games, Windows, System Deployment, Virtualization, Computer Hardware, Group Policy, Networking.
Who are Heather Jones's colleagues?
Heather Jones's colleagues are Laurel Galvan, Luisynayeli Jaimes, Ferchichi Mohamed Ali, Treasure Sariyah, Dianne Burchfield, Haydon Chapman, Eleanor Randle.
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