Hien Tran Email & Phone Number

Mississauga, Ontario, Canada

- Coordinate ocean import shipments (FCL, LCL), including booking, arranging cargo from the origin, and preparing necessary shipping and customs documents (eManifest, BOL, commercial invoice, packing list, insurance, dangerous goods delivery note, delivery order, etc.)- Prioritize and collaborate with oversea agents, freight forwarders, shipping lines, customs brokers, warehouses, and carriers to ensure the shipment process meets import requirements and customer inquires- Daily monitor and update shipment status and reports to stakeholders; actively communicate with stakeholders to ensure shipment process in a timely and effective manner- Offer freight quotations to clients by procuring and negotiating rates with oversea agents and carriers, understand the client’s needs to maintain a strong business relation

Mississauga, Ontario, Canada

- Processed, audited and maintained documentation with attention to details, accuracy and integrity;- Responsible for applying, checking and sending Bill of Lading, Phytosanitary certificate, Export Declaration, Insurance, Certificate of Origin and other related documents;- Provided advice to clients on import/export documents, customs regulations, laws and procedures;- Tracked, traced and updated the status of shipments on daily basis and proactively inform clients;- Communicated in positive relations with customers, vendors, traders, logistic coordinators;- Monitored shipment status, financial functions, data entry, and certain reports;- Performed initial reviews, advised and solved problems in a timely and professional manner

Vancouver, British Columbia, Canada

- Processed items purchases, refunds, and exchanges, advised shoppers about sale promotions;- Processed products shipments, and organized items from the warehouse to the designed areas;- Followed in-house guideline, maintained organization, safety, and set-up of the warehouse area;- Restocked and arranged merchandise items, maintained presentation standards for sale drive

Toronto, Canada Area

- Delivered high-quality customer services and communication in delivering a personalized VIP experience and meeting the highest satisfaction for our guests. - Greeted guests in the VIP lounge and auditoriums, professionally interacted and served guests in a fast-paced environment. - Knowledgeably described and recommended menu items and promoted the SCENE Loyalty Program based on customer needs and preferences with strong attention to detail.- Accurately managed orders and financial transactions using the digital Point of Sale System in a timely manner for an optimal experience. - Assisted with other workers to achieve maximum efficiency during peak attendance times, as well as effectively trained and motivated new team members in similar job responsibilities. - Monitored movie schedules, serving and cleaning time, in order to make sure the theatre auditoriums are good condition and qualified for the shows.- Attained "Plus One Service" recognition by managers multiple occasions, including for proactive solutions to guest's complaints and great teamwork, for being flexible moving in another position and area when needed. Rewarded as "Employee of the Month" in March 2019.

Prince Of Wales Hotel, Waterton National Park, Ab

-Checked guests in and out in a courteous, enthusiastic and efficient manner. - Utilized a computerized reservation system (Maestro) to monitor the guest's registration and database, and allocate rooms accordingly. - Maintained guest's folios, daily and night audit reports, group reservations, lost and found items, with attention to detail.- Interpreted errors and resolve conflicts if needed, by reviewing guest information daily.- Effectively responded to general inquires and special requests in-person, by phone and via email. - Provided information and service at the hotel and recommendation about the point of interest.- Accurately managed financial transactions and bill payments. - Communicated and coordinated with housekeeping, maintenance and other departments in order to make sure that guest experience was safe and enjoyable. - Received positive feedbacks and excellent evaluation from managers, colleagues and guests. Awarded as Peak Performance of June.

Prince Of Wales Hotel, Waterton National Park, Ab, Canada

- Warmly greeted and attended guests to the tables in a friendly and welcoming manner.- Assisted servers with bussing and resetting tables, running food and beverage, setting up the dining room for weddings and corporate events. - Practiced and maintained high-quality standards in regard to guest service and restaurant knowledge, including handling guest concerns in a professional manner and taking appropriate actions to solve problems.- Cross-trained as a housekeeper in Housekeeping and as a Sales Associate at the Gift Shop, thus I had an overview of the hotel's operation and communication among departments.

Toronto, Canada

- Performed as an attendant who provided guests with safety instruction on board. Every cruise member needed to know their role and responsibility in case of emergency and evacuation in each shift on different ships.- Gained valuable knowledge about buffet services, food and beverage courses and guest services. - Kindly answered any questions that they had regarding menu items and beverage list with a professional and positive attitude, ensured that all items look presentable, properly garnished and well prepared before serving.- Worked with the Cruise Manager and the team for the appropriate floor plan, decors, and other special requests to meet guests' satisfaction and successful events.

North York, Canada

- Developed organizational, interpersonal, decision making and leadership skills when coordinating and participating in the organization’s special events, such as the Annual Better With Age. - Corresponded with external stakeholders through directly contacting, following up with and delivering appreciation letters to sponsors and donors. - Collected and organized donated items in packages, designed item labels and the promoting poster. - Maintained and updated files for ticket sales. - Organized Silent Auction items on the table, kindly answered questions, encouraged people to participate in. - Assisted in planning walkathon fundraiser and Open House events including brainstorming and discussing new ideas, researching venues, event-related programs in order to promote the programs to internal and external clients. - Participated in a continuous quality improvement process and assisted with the marketing team with research on marketing goals and promotional objectives of the organization and the development of best practices.

Toronto, Ontario, Canada

- Collaborated with a team of 11 students to organize the fundraising event - Human of The North, in support of SKETCH Toronto and George Brown Foundation. - Productively utilized Slack Chat, Trello and Google Drive applications for team correspondence, detailed document organization, timelines prioritization and project management. - Determined, researched décor initiatives and selected items reflecting the event theme in a cost-effective manner. - Maintained a portfolio of vendors for price requests, price negotiation for décor items. Purchased necessary items, monitored budgets within the financial guidelines using Excel and accounting skills. Evaluated and arranged all decorative items and other related supplies prior, during and after the event.- Supported and assisted in the Marketing and Sponsorship team in contacting and following up with individuals and companies for possible sponsorship and donation. I successfully got 10 donated items from various sponsors for the silent and live auction. Effectively promoted the event on social media including Facebook and Instagram, as well as by word of mouth. The event got great reviews and raised $2000.

Toronto, Canada Area

- Expanded my communication, presenting and public speaking skills by delivering presentations and facilitating workshops, providing one-on-one coaching on learning, health and wellness and employment development pillars. - Monitored phone and email inquiries from students; coordinated and arranged appointments, room bookings for meetings. - Promoted student engagement in campus recreation activities which created connections to students and staff, promoted health and culture of care in the campus environment. - I and another peer coach initially established and coordinated the new project named iPaint – Art/Colour Therapy. Understanding that student life was sometimes very intense and stressful. Colour therapy had been known to be effective relieving stress level, relaxing, providing insight into students' creativity, discovering yourself in new ways. The project included painting, drawing and colouring on papers or rocks. There were also themed papers relating to special events of the week or holiday season. It started in the Waterfront Campus and extended into other campuses 3 weeks after, as one of the main activities. This project got a lot of participation and positive feedback from students and professors. - I was knowledgeable about student services and student affairs in order to direct students to correct service referrals and sources. - Expanded interpersonal skills and cross-cultural competence when interacting with individuals from a variety of backgrounds including faculty, students’ and staff. Peerconnect was an environment where I got a lot of support from my fellow coaches and supervisors.

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: - CHCA Ambassador Program - International Ambassador Program - Europe Study Tour - Understanding Japan Study.

Diploma, Special Event Management

Activities and Societies: - Humans of The North event - CHCA Ambassador Program - International Ambassador Program - Student Leadership.

Esl Certificate, English Language And Literature, General