Harold Murray Iii Email & Phone Number

Raleigh-Durham, North Carolina Area

Coordinate/manage resources responsible for IT Information Solutions Delivery. Provide tactical solutions in support of strategic direction to successfully accomplish the department’s vision, mission and goals. Supervise staff to include defining job expectations, providing ongoing feedback and managing performance.Develop and supervise a dedicated technical team tasked with delivering information solutions in support of business goals and objectives.Plan, conduct and supervise… Show more Coordinate/manage resources responsible for IT Information Solutions Delivery. Provide tactical solutions in support of strategic direction to successfully accomplish the department’s vision, mission and goals. Supervise staff to include defining job expectations, providing ongoing feedback and managing performance.Develop and supervise a dedicated technical team tasked with delivering information solutions in support of business goals and objectives.Plan, conduct and supervise assignments. Review progress and evaluate results. Plan and assign personnel for given projects or tasks.Provide oversight and coordination of activities within their team during the solution delivery lifecycle (SDLC) to ensure that high quality information solutions are delivered according to the agreed-to schedule.Provide staff with well defined job expectations, ongoing performance feedback, and continued performance management.Provide feedback on status and issues to upper management to ensure clear and timely communications for all delivery work.Manage vendor relationships and solution delivery work to effectively meet business needs and timelines while also measuring effectiveness of delivery and ensuring the solution aligns and/or integrates with BCBSNC systems.Manage relationships with appropriate business units to define, develop and implement solutions that achieve/accomplish business strategies.Fully partner with cross-functional project managers to ensure people and processes deliver on project objectives. Conduct effective resource management in a very fluid, fast-paced environment to ensure all project goals are delivered as committed. This includes management of temporary/contract resources.Partner effectively with all levels of management, vendors and clients. Identify opportunities and drive continuous improvements. Show less

Raleigh-Durham, North Carolina Area

Coordinate and manage resources responsible for IT Information Solutions Delivery. Provide tactical solutions in support of strategic direction to successfully accomplish the departments vision, mission and goals. Supervise staff to include defining job expectations, providing ongoing feedback and managing performance.*Develop and supervise a dedicated technical team tasked with delivering information solutions in support of business goals and objectives.*Plan, conduct and supervise… Show more Coordinate and manage resources responsible for IT Information Solutions Delivery. Provide tactical solutions in support of strategic direction to successfully accomplish the departments vision, mission and goals. Supervise staff to include defining job expectations, providing ongoing feedback and managing performance.*Develop and supervise a dedicated technical team tasked with delivering information solutions in support of business goals and objectives.*Plan, conduct and supervise assignments. Review progress and evaluate results. Plan and assign personnel for given projects or tasks.*Provide oversight and coordination of activities within their team during the solution delivery lifecycle (SDLC) to ensure that high quality information solutions are delivered according to the agreed-to schedule.*Provide staff with well defined job expectations, ongoing performance feedback, and continued performance management.*Manage vendor relationships and solution delivery work to effectively meet business needs and timelines while also measuring effectiveness of delivery and ensuring the solution aligns and/or integrates with BCBSNC systems.*Manage relationships with appropriate business units to define, develop and implement solutions that achieve/accomplish business strategies.*Fully partner with cross-functional project managers to ensure people and processes deliver on project objectives. *Conduct effective resource management in a very fluid, fast-paced environment to ensure all project goals are delivered as committed. This includes management of temporary/contract resources.*Stay abreast of industry trends and developments relative to Business Intelligence (BI) and Data Integration technology and solutions practices and methodologies and share/implement best practices within the department.*Proactively identify and remediate risks to projects due to resources, processes, etc. Notify management of these risks and recommend possible solutions. Show less

Raleigh-Durham, North Carolina Area

Support multi-year contract with major client with 3.7 million members, Blue Cross Blue Shield of North Carolina. Act as Teradata database manager. Oversee Teradata managed services, supporting production data set of 30 terabytes and business processing that runs 20 hrs/day with 2,000 automated jobs nightly. Turnaround troubled projects and repair client relationship by analyzing issues and systematically establishing project success.* Planned and directed Teradata database management… Show more Support multi-year contract with major client with 3.7 million members, Blue Cross Blue Shield of North Carolina. Act as Teradata database manager. Oversee Teradata managed services, supporting production data set of 30 terabytes and business processing that runs 20 hrs/day with 2,000 automated jobs nightly. Turnaround troubled projects and repair client relationship by analyzing issues and systematically establishing project success.* Planned and directed Teradata database management system upgrade. After meeting expectations, asked by client to lead additional assignment. * Designed program for future upgrades to database without disrupting business.* Led Teradata backup and recovery system replacement project. * Built new service to replace previously-outsourced Teradata Service Delivery. Designed service solution based after uncovering problems and root causes. Recruited onsite/offshore staff. Launched new service 1 month early. Show less

Raleigh-Durham, North Carolina Area

Served as non-technical team lead overseeing 4 technical team leads with 20 database administrators, liaising with technical manager and business manager. Collaborated with PMO (Project Management Office), which served as project management pool for client, BCBSNC. Facilitated communication between client and team leads. Maintained all BCBSNC databases at minimum operating level of N(-1). Selected to assume previously failing $1.2 million database upgrade project, which started in 2012 and was… Show more Served as non-technical team lead overseeing 4 technical team leads with 20 database administrators, liaising with technical manager and business manager. Collaborated with PMO (Project Management Office), which served as project management pool for client, BCBSNC. Facilitated communication between client and team leads. Maintained all BCBSNC databases at minimum operating level of N(-1). Selected to assume previously failing $1.2 million database upgrade project, which started in 2012 and was behind schedule. Investigated scope, defined issues, created action plan, and presented plan to BCBCNC, which they accepted.* Enhanced service to BCBSNC by creating structure and process to assign and prioritize projects.* Increased revenue and headcount by correctly allocating and reporting project resources. Show less

Greensboro/Winston-Salem, North Carolina Area

Recruited to support most profitable area of BCBSNC that felt under-served by Fujitsu. Interviewed BCBSNC staff spanning various roles that used AMISYS (medical claims automation system) to uncover needs and issues. Started position as contractor and after 6 months hired as full-time employee.* Resolved long-standing application issues, including resolution of interruption in overnight batch operation causing frequent failed batches. Through extensive testing and analysis, identified… Show more Recruited to support most profitable area of BCBSNC that felt under-served by Fujitsu. Interviewed BCBSNC staff spanning various roles that used AMISYS (medical claims automation system) to uncover needs and issues. Started position as contractor and after 6 months hired as full-time employee.* Resolved long-standing application issues, including resolution of interruption in overnight batch operation causing frequent failed batches. Through extensive testing and analysis, identified bottleneck. * Restored positive relationship with BCBSNC Senior Market’s management. Show less

Greensboro/Winston-Salem, North Carolina Area

Greensboro/Winston-Salem, North Carolina Area

Identified opportunities to improve systems, proposed plan, and completed projects. Provided comprehensive help desk services for university employees and students. Serviced and supported servers. Built DNS system. * Initiated adoption and implemented Apple DeployStudio, HP JetDirect Server, and BIND. * Trained staff on new technologies.

Jacksonville, Florida Area

Listened to clients, defined requirements, presented solutions, devised project plan, and executed projects on time and within budget. Oversaw junior engineers. Deployed enterprise software as HP subcontractor. Managed data center for customer co-location and applications hosting.* Supported high-profile clients, including Jacksonville Jaguars, Time Warner Communications, and U.S. Navy Acquisitions Department.* Optimized clients’ IT operations, resulting in reduced expenses and… Show more Listened to clients, defined requirements, presented solutions, devised project plan, and executed projects on time and within budget. Oversaw junior engineers. Deployed enterprise software as HP subcontractor. Managed data center for customer co-location and applications hosting.* Supported high-profile clients, including Jacksonville Jaguars, Time Warner Communications, and U.S. Navy Acquisitions Department.* Optimized clients’ IT operations, resulting in reduced expenses and mitigated risks. Show less

Jacksonville, Florida Area

Jacksonville, Florida Area

Greensboro/Winston-Salem, North Carolina Area

Bachelor’S Degree, Computer Engineering

Bachelor’S Degree, Electrical Engineering