Holly Tobin Email & Phone Number

London, England, United Kingdom

• Managing 15+ projects at any one time from development through to close out, working closely with other SME’s within Medidata and driving key milestones to meet projected timelines • Working closely with client study team members, in particular clinical leads, data management and programming specialists to gain a clear understanding of all project requirements to ensure successful delivery• Handling escalations in a timely and professional manner • Responsible for the management of high-profile programs, ensuring other Project Managers are aware of best practices, lessons learned and standard processes to be considered • Attending monthly Governance Meetings with sales and client portfolio directors on programs; reviewing trends, positive feedback and areas of improvement • Mentoring other Project Managers, providing positive takeaways and also constructive feedback where applicable to further broaden their development • Following SOP’s and regulation requirements • Directly working on high value, multi-million-pound projects, building rapport with clients to assist with future study wins • Constructively raising process improvement suggestions to wider team• Cross-trained across multiple Medidata products, in particular Patient Cloud (eCOA) and eConsent (Informed Consent) using both the application and myMedidata platforms • Proven ability in taking an agile approach to way of working due to an expanding department undergoing process changes

London, England, United Kingdom

Promoted from assistant due to successful record of project management.

Sandwich, England, United Kingdom

• Work as part of a cross-functional project team to deliver custom software solutions that streamline the clinical trial process for pharmaceutical and biotech clients• Assisting the Project Manager with the day to day running of all tasks throughout a studies lifecycle, from start up, maintenance, right through to decommissioning • Manage team’s task assignments, champion task resolution, client timelines, and continual internal communication• Cover Project Manager duties as required • Attending client Kick Off Meetings to gain an understanding of the study requirements • Working closely with the Development and Validation teams, to ensure that the study software is functioning as expected based on the approved systems requirements• Holding daily check-in meetings with various team members to ensure timelines were met for each study phase (Development, Validation, UAT and Production) to prevent delays with the intended Go Live date • Gaining relevant client approval on documents and system releases in line with Quality requirements • Attending weekly client meetings and all associated tasks; Agenda and Minutes generation / distribution, updating the Action and Risk Log• Proactively taking the lead on any issues, seeking Project Manager advice when required• Responding to Helpdesk queries as necessary for assigned studies • Stepped in to assist Helpdesk and take support calls during busy periods• Ensuring that any system bugs are logged using YPrimes ticketing process, ensuring full details are included for investigations and development work to begin • Leading training activities and training content as required, creating training documents to support the project (such as site memo’s)• Participate in system ad-hoc testing, ensuring system design meets the system requirements• Serve as an escalation point to the internal team’s impediments, own the impediments on behalf of the team and drive to a resolution

Promoted due to proven performance and development. • Generating subject facing printed materials (such as Device Labels, Site User QRGs and Subject QRGs)• Work with approved translation vendors on obtaining localised text for all subject facing documentation • Create Screen Reports (both Master and Localised) • Traveling (as required) to attend UAT’s and IM’s• Creating IM materials, such as slideshow presentations

Sandwich, Kent

• Managing a team of 10 Logistic Deployment Coordinators across both the UK and US warehouses• Implementing process improvements by engaging with all departments within Logistics across both warehouses, sharing concerns and discussing potential ideas • Developing team members by setting individual project related tasks, giving advice, arranging regular catch ups and setting deadlines • Acting as Managers second in command, offering regular on the job assistance and guidance• Taking on all major managerial responsibilities during Manager’s annual leave• Directly responsible for high business priority projects, working with various internal departments and external clients • Plan and run 1:1 team member meetings• Manage holiday/absence approval process via People Hub • Responsible with training new hires, as well as offering on-going support to team members• Interviewing for vacancies across many departments within the Logistics centre, not only the LDC department such as Inventory and Shipping • Attending regular meetings with the CEO, high profile clients both internal and external regarding sensitive issues • Handling daily project logistics correspondence between Logistics and the Project Teams, assisting with the daily shipping tasks of a busy delivery team • Attend internal project kick off meetings, advising on any country specific shipping requirements if necessary• Working alongside the Helpdesk team regarding all necessary project specific requirements• Liaising with customers both via telephone and email, processing all orders in a timely manner• Participates in monthly logistics meetings with the senior members of Inventory, Returns and Installations from the US and GB warehouses to voice any concerns or improvement ideas • Works closely with the Procurement and Inventory team to make sure study supplies are ordered/allocated and organise equipment to be in the relevant warehouses prior to study go live

Sandwich

Promoted to Senior due to proven performance.• Works closely with the Procurement and Inventory team to make sure study supplies are ordered/allocated and organise equipment to be in the relevant warehouses prior to study go live • Generate invoice and shipping documentation (such as ATR’s for Turkey & COO’s for Egypt)• Orders printing materials when stock levels appear low to avoid any delays with client deadlines• Arranges intercompany shipments to maintain stock levels between both the US and GB warehouses• Assists with the management of study inventory, running a weekly report to highlight any concerns to the delivery team on where we could fall short for that week’s forecasted shipments • Sourced CRF’s now globally used broker • Attends regular conference calls and face to face meetings with CRF Health’s broker, most commonly regarding difficult to ship countries such as China, Russia and India• Responsible for arranging device registrations, gaining Project Team approval and liaising with Finance/Directors for payment to be processed; whilst also providing regular timeline updates to various internal departments • Process device return requests from clients and generate return air waybills in order to receive stock back into the warehouses in a timely manner • Maintain device certification library including new products that are added to CRF Health Portfolio• Regularly communicates with the Installations and Shipping department to find out their capacity levels in case of any urgent shipment requests and update them with any high-volume shipments which may be approaching• Maintain country requirement export database and being the ‘go to’ person regarding any known problematic countries to ship to• Track all shipments to delivery and communicate any delays to the project team/client directly • Maintain and improve the shipping forecast for other departments to be able to prepare for upcoming quantities

Sandwich, Kent

* Business Development; cold calling prospect clients by introducing RSFL's service and gaining new business, composing catchy mailers to stand out from the crowd and following up on potential leads with phone calls * Composing appealing job adverts in order to attract suitable applicants * Contacting all suitable applicants, including CV searching and taking them through a detailed telephone interview to ascertain their suitability for the post in question * Working closely with a team of consultants crossing candidates and ideas to try and continually improve our chances of sourcing the right candidates * Editing candidates CV's where necessary, adding concise introductions and spec’ing out to other companies who require staff from within this field * Arranging telephone interviews and face to face interviews as directed by the client, ensuring all candidates are fully prepared * Making job offers and also informing any unsuccessful candidates with constructive feedback, in a positive light * Providing an exceptional service and continued support to both the client and candidate throughout the whole recruitment process in order to achieve repeat business * Working from an advanced in-house database, ensuring that all relevant information is updated onto here to assist other areas of the business * Assisting with the training and development of new recruits within the business * Speaking to a range of personnel on a daily basis, from Directors of business’, to high calibre candidate ensuring that a high level of professionalism is obtained * Regularly meeting with clients and candidates on a face to face basis, building strong working relationships * Obtaining right to work documents for all candidates attending client interviews * Requesting references once the successful candidate has given authorisation

Folkestone, Kent

Alongside undertaking many similar duties as with my present employer, during my time here my role also consisted of the following: * Account management; managing a temporary contract of up to 90 candidates at any one time. Providing an out of hours service for the contract and always ensuring to 'go the extra mile' for any requests/ increase in numbers by the client * Tailoring individual Terms of Business in order to attract clients to utilise RSFL’s service, over competitors * Handling all aspects of generalist temporary and permanent vacancies across Kent

Ramsgate And Chatham, Kent

• Front of desk / reception duties• Answering all incoming calls• Inducting groups of up to 10 candidates at any one time, testing them and demonstrating presentations confidently, conducting oneself with tact and authority as well as ensuring to come across as approachable to certify they are safe to start at their assignment • Using in-house programmes effectively, adding CV’s to the system daily • Adding new temporary workers details onto the system correctly and efficiently to ensure there are no delays in payments, finding out what payment option the candidate has chosen so that a payroll number can be given • Completing payroll accurately and efficiently to ensure all candidates are paid on time and without fault • Updating KPI’s daily and sending them to on-site coordinators at clients companies, creating a strong working relationship and following the KPI closely to assure any new starters have been added to the hot list • Referencing all potential candidates and responding to reference requests from other companies • Using Depoel effectively by adding new candidates and making sure all candidates are compliant • Having knowledge of any outstanding positions within the company to ensure that any suitable candidates are passed onto the relevant departments • Keeping paper copies of files in order and up to date, checking they are all suitable for audits with all relevant paper work in place

Monkton, Kent

• Answering all incoming calls, directing them to the relevant department and tactfully intercepting unwanted calls • Managing office consumables, reordering and restocking when required as well as searching for suitable products and new items taking into consideration use, cost and quality • Photocopying, scanning and binding daily used items and creating marketing products for clients • Dealing on a daily basis with email enquiries, collating the detailed necessary information to enable estimators to produce a quotation • Maintaining a subcontractor database and communicating with them to keep records of licences, permits and insurances • Maintaining a recruitment database of personnel contacting DDS for employment, including logging their contact details, area of work, qualifications, registrations etc. • Dealing with enquires from potential clients requesting quotations and tenders and establishing a methodical electronic filing system for each project • Maintaining and updating computerised filing systems