Holly Tompkins Email & Phone Number

• Designed an Interactive Quality Monitoring Scorecard that utilized raw data and translated it into refined, printable information which included an instruction manual for lead staff use in evaluating CSR’s call performance • Information resource for other CSR’s who need assistance with difficult searches or call handling • Triage medical professional calls by researching CDC guidelines and recommendations or escalating to Public Health Specialists or Divisions within the CDC• Constant implementation of processes and procedures

• Created Standard Operating Procedures and manuals for Administrative Specialist, Administrative Assistant, Research Assistant and Student Assistant positions• Revised outdated course evaluation records to be compliant with University standards• Assisted in grant writing for significant graduate student projects• Managing editor for professional journal that included peer reviewed articles• Document and archive manager responsible for academic records processes• Webmaster responsible for maintaining and expanding the INSP website, including daily updates• Functioned as INSP computer technology liaison• Office manager, responsible for the general supervision of all office employees• Responsible for all purchasing, accounts payable and receivable for INSP using PeopleSoft• Performed general fund, endowment and grant account reconciliation