Jifenska Julia Hitipeuw Email & Phone Number

Jakarta, Indonesia

1. Ensure emails and live chats are responded to promptly and professionally.2. Clearly address customer or vendor inquiries, providing accurate information and solutions.3. If an issue requires time to resolve, keep the customer or vendor updated on progress.4. Making Outbound Calls to Vendors or Hotels. Gather necessary information before making calls, and have a clear purpose for each call.5. Performing Email checker. Check emails for grammar, spelling, and clarity before the agents send them to customers. Ensure emails comply with company policies and reflect the desired tone and professionalism.

Jakarta, Indonesia

1. Aim to respond to inquiries promptly within established service level agreements. Maintain a courteous and professional tone in all communications with clients.2. Identify the root cause or issue behind the client's query related to VCC (Virtual Credit Card). Record details of the inquiry, the solution proposed, and any follow-up actions required.3. Follow established procedures for escalating issues to the IT team, ensuring all necessary information is documented. Communicate effectively with the IT team, providing a clear summary of the issue and any initial troubleshooting steps taken.

Jakarta, Indonesia

1. Conduct tracking and actively contact the supplier to ensure they send the requested e-billback to the client promptly.2. Efficiently make at least 50 calls daily and assist suppliers in using the client’s platform for e-billback submissions, providing clear instructions and troubleshooting support as needed.3. Use a structured system (spreadsheet) to record all interactions, outcomes of calls, and any relevant details. Ensure records are accurate and updated promptly after each interaction.

Bali, Indonesia

1. Greet guests warmly upon arrival, making them feel valued and comfortable. Process guest arrivals smoothly, and explain hotel facilities and policies. Proactively offer assistance and information about hotel amenities, local attractions, and services to enhance their stay.2. Listen attentively to guest's concerns or complaints, and empathize with their situation, both in person and over the phone. Address issues promptly and professionally, offering solutions or escalating as necessary to ensure guest satisfaction.3. Accurately processed preauthorization upon check-ins and payment upon check-out.4. Ensured all guest information was accurately entered into the front desk computer system to maintain updated records.5. Work closely with other departments (housekeeping, maintenance, F&B) to fulfill guest needs and resolve issues promptly.

Bali, Indonesia

1. Greet guests warmly upon arrival, making them feel valued and comfortable. Process guest arrivals smoothly, and explain hotel facilities and policies.2. Listen attentively to guest's concerns or complaints, and empathize with their situation, both in person and over the phone. Address issues promptly and professionally, offering solutions or escalating as necessary to ensure guest satisfaction.3. Accurately processed preauthorization upon check-ins and entered guest information into the front desk computer system to maintain updated records.4. Work closely with other departments (housekeeping, maintenance, F&B) to fulfill guest needs and resolve issues promptly.5. Perform daily activity reports and maintain an inventory of supplies and work equipment.

Federal Territory Of Kuala Lumpur, Malaysia

1. Greet guests warmly and process guest arrivals smoothly. Proactively provide information about hotel services and local attractions to enhance their stay.2. Listen attentively to guest's concerns or complaints, and empathize with their situation, both in person and over the phone. Address issues promptly and offer solutions or escalate as necessary to ensure guest satisfaction.3. Accurately processed preauthorization and room payment upon check-ins or check-out.4. Ensured all guest information was accurately entered into the front desk computer system to maintain updated records.5. Work closely with other departments (housekeeping, maintenance, F&B) to fulfill guest needs and resolve issues promptly.6. Complete cashier cash capital calculations accurately before the end of each shift. Prepare and reconcile cash and non-cash transaction reports to ensure accuracy and compliance with accounting procedures.

Bachelor'S, Management

Activities and Societies: Student Executive Board 2015 - 2019 and National Oration representing Maluku students on campus anniversary 2018

Tourism Department, Tourism Department