Humberto T. Reyes Email and Phone Number

Oversee the full product lifecycle from product conception to customer requirements gathering, product design, testing, and launch. Drive the product strategy and execution while defining roadmaps and vision, and guiding product decisions to increase revenue. Build and manage a 51-member product, design, and engineering team for optimal output.> Increased international revenue 16% and delivered 2 new regions by developing international growth strategy and leading Twilio’s regional expansion to support international growth.> Established a new product team of 6 Product Managers, 5 designers, and a 40-member global engineering team by recruiting and hiring staff to execute on strategy.> Raised international revenue 16% and mitigated $80M of potential churn by developing a cross-functional process to leverage Agile methodology across 45+ teams with focus on delivering customer needs around data sovereignty/resiliency.

> Boosted yearly sales 10% by conducting intensive market research and interviewing customers to identify their needs in order to regionalize the Programmable Voice solution.> Improved team output 14% YoY by hiring and directly managing 1 junior and 2 mid-level Product Managers while providing regular job performance feedback and mentoring.> Facilitated an agile environment, working across 7 teams to launch MVP and retrieve user feedback.

> Amplified revenue 110% by developing long-term strategy, roadmap, and vision, as well as leading expansion of the Interconnect product into 3 new countries.> Implemented a long-term pricing experiment that improved customer lifetime value by 15%.> Led product team of six engineers and revamped the agile methodology and code review process.

Staffly is a rapidly growing on-demand platform that instantly connects retailers with screened and qualified hourly retail staff via mobile devices. www.Staffly.comDirected full product lifecycle and cross-functional teams from proof-of-concept through successful on-time release as a member of the executive team. Developed product strategy, roadmap, vision, and requirements. Conducted competitive research and customer feedback analysis along with positioning and identified key product features/functionality that drove revenue growth. > Introduced effective product strategy by developing product strategy, requirements, and roadmap based on customer feedback and competitive market analysis. > Improved recruiting efforts by coordinating landing page optimization efforts to recruit staffers on 40+ landing pages in less than 2 months, leveraging A/B testing and experiencing conversion lifts between 15-25%. > Elevated product usage 50% and performance 30% by championing multiple cross-functional teams from proof-of-concept through successful on-time release. > Increased customer service efficiency 25% by promptly rolling out a Salesforce case management system.

Smaarts Inc. provides next-generation, business-to-business solutions for real time and large-scale data analysis. The software provides new efficiencies to those responsible for complex management of systems and processes where real time data is critical to operations.Headed a 6-member engineering team in developing next generation, B2B solutions for real time and large-scale data analysis. Revamped engineering processes, implemented weekly code sprints, Agile methodologies, and code reviews.> Delivered 1.0 product on time and under budget by addressing scalability challenge and transitioning to Amazon Web Services (AWS).> Improved performance and portability of code by re-architecting and successfully transitioning from C architecture to Go Language-based architecture.> Enabled a more rapid development of critical products by pairing down feature list 25% and introducing improvements.

Boomity is a SaaS/Cloud web-marketing platform: At the core is a turnkey website so easy to use, anyone, including people without any technical skills, can create and maintain a site.Steered and collaborated on competitive analysis, market definition, product design, engineering processes, strategic partnerships, and fundraising. Hired and directed a 10-person team of engineers, designers, and business consultants globally.> As key member of executive team, led and collaborated on competitive analysis, market definition, product design, engineering processes, strategic partnerships and fundraising.> Established and rolled out better development practices for team in order to improve productivity and product quality, including timeline estimates, Agile methodologies, and regular bug triaging.> Delivered 3 releases ahead of schedule reducing cost by as much as 20%.Academiacs (owned by Boomity) is a community of educators and students of massive open online courses (MOOC) who are brought together by a unique and accessible education exchange. Provided product and engineering management leadership at Boomity and Academiacs, concurrently.> Architected an open education exchange and managed the development and deployment, successfully delivering 2 releases on time and within budget.> Led creation of the business strategy, established product and technology roadmaps.> Hired and led a five-person team of product managers, engineers, designers and business consultants.

RTM focused on defining a new marketspace for the distribution of high-quality content and advertising within social networks, personal Web pages and mobile devices.> Developed RESTful Web Service API for database implementation, returning XML or JSON.> Architected Social Network Applications> Designed and implemented an advertising and virtual currency monetization platform for Social Media—Offer Wall. (tmpsocial.com)

WineQuest helps restaurants and hotels to better manage, promote, and sell beverages. Our corporate vision is “All consumers are empowered to freely express their preferences and to discover and buy wines with confidence”> Designed and implemented an LMS (Learning Management System) including backend and user interface.> Developed and launched SCORM 1.2 API implementation for a proprietary LMS.> Designed and implemented training system architecture using the Cooper Interaction Design process including backend and user interface.

Wine & Spirits Supplier Relationship Management (SRM) Solution> Responsible for research, development and implementation of technology for a B2B marketplace in the winery industry.> Hired and led engineering team of 10.> Drove product strategy based on company vision, user feedback and metrics, which led to the additions of a wine grape exchange increasing revenue by 10%.> Architected, developed and deployed four releases of the eVine application on time and within budget.> Applied lean startup methodologies to design experiments, build minimum viable products and iterate rapidly.

More.com is on-line retailer of more than 300,000 health and beauty items financed by SoftBank, Sculley Brothers and 21st Century Venture Partners to compete directly with Drugstore.com. > Developed and implemented a customer service strategy, operating plan and budget.> Created and launched Web Enabled Call Center from 1 to 25 representatives.> Increased call handling 75% through representative availability and capacity.