Holly Shannon Email & Phone Number

Parker, Colorado, United States

As a Lead JR Sensei at Code Ninjas, I was be responsible for guiding students through the process of learning to code and develop games using the Code Ninjas curriculum. I work closely with students to help them understand coding concepts and mentor them through fun, interactive challenges and projects. As the Lead JR Sensei, I also assist with managing the day-to-day operations of the dojo (learning center), ensuring a safe, welcoming, and engaging environment for all students. I worked with children from ages 5 to 11.

Lone Tree, Co

Drive complex projects and programs with Fortune 100 customers to achieve targeted and measured business goals and key objectives. Coordinate and schedule resources across multiple organizations to align project requirements with business goals and objectives. Advise stakeholders when issues arise to proactively seek information and solutions. Hold weekly project updates with customers and internal resources to maintain alignment and reprioritize as new requirements are identified. Utilize project tracking tools and systems to accurately document milestone completions, approvals, project issues, corrective action plans, project jeopardies, and overall project completions. Acquisitions and management turnover required additional responsibilities to support management teams with daily tracking reports for various order management teams, training support for new hires, escalation support of challenging customers, and order prioritization and distribution to all project managers.

Englewood, Co

Represents Comcast in a professional and positive manner in all situations.May be responsible for supporting the National Sales team on all pre and post order account management on the Comcast National / Multi-Site Workplace product.Works with field operation personnel to ensure customer satisfaction.Communicates with internal and external customers.Provides customer facing support to Commercial customers.Diagnoses customer issues through process of elimination by asking probing questions.Determines the appropriate solution based on diagnosis and executes the most logical fix providing verbal instruction to customer at a level of detail commensurate with customer PC knowledge and experience.Identifies customer LAN issues.Troubleshoots customer connectivity including but not limited to: DHCP, RF, modem, router, or combination device (stability of equipment as well as configuration).Troubleshoots customer Email issues such as delivery problems, client configuration, and DNS problems.Activation, configuration, and use of Web space service.Providing, verifying, and/or modifying network settings (TCP/IP).Resets and/or re-provisions customer modem.Obtains, provisions, adds, or deletes multiple IP addresses.Checks for outages by reviewing outage page for known problems and/or checks router. Notifies the appropriate parties and advises the customer accordingly. Documents details of customer interaction by opening ticket in the trouble ticketing system and records appropriate information in database.Assigns ticket to local market to dispatch service call or assigns to TSR2 for advanced troubleshooting.Identifies areas for improvement of process and procedure, and provides feedback to supervisors.Meets or exceed business goals (metrics).Schedule flexibility to cover 24x7 operations.Punctual, regular, and consistent attendance.Ability to work mandatory overtime.Perform other duties as assigned.

Englewood

Maintained timely and effective Document Management processes and systems in accordance with company standards, build and serviced internal client needs by understand their scope of work and insuring that their deadlines were met, contractual requirements and project specific needs utilizing Oracle and SharePoint. Ensured the maintenance and security of project files at the site, both hard copy and electronically. Periodically reviewed document distribution lists to verify accuracy. Provided periodic internal audits on stick files to verify they were current. Performed periodic audits on distributed project documentation to assure that project participants had and were utilizing, correct information. Advised Project Management of all discrepancies found during an audit. Maintained project specification files.

Greater Denver Area

While I was performing QA for DW I managed a portfolio of testing projects. I developed and managed a daily smoke test to ensure basic functionality of our live products. My normal duties included various black box test protocols for our software and software controlled by third parties (Facebook, Nintendo, Riot Games, Bethesda, etc.) to find all severities of bugs. During release cycles I also worked closely with our developers to perform regression testing and found numerous bugs that were missed by their ad-hoc approach. In managing several testing projects I had to keep meticulous records and documentation about not only the individual bugs but steps needed to reproduce them and user impacts so developers could properly prioritize their resources.

Bachelor’S Degree, Project Management

Certification In Emergency Dispatch, Criminal Justice And Corrections, 4.0

Education record