In my role, I oversee planning, data and analysis for retail location decisions.Key Highlights• Provide strategic planning for day-to-day and long-term business operations, and lead initiatives that promoted business sustainable• Conceptualize, develop and implement operational roadmaps, processes and procedures• Administer financial plans with strategic oversight

Key Highlights• Partnered with business leaders to identify, solution, and deliver margin improvement initiatives• Assessed industry analysis and market research to develop three to five-year competitive strategy• Built a multi-year planning model aimed at driving growth and improving operational efficiencies

Reduced churn within the National Retail Sales Channel by; reducing fraud, optimizing credit, increasing partner per unit margins, driving compliance, and ensuring cross channel accountability. • Identified and executed an initiative to repurpose Customer Care resources to frontline Sales resulting in a $7.2M 2011 annual net EBITDA contribution.• Produced a weekly dashboard for Executive Leadership aimed at tracking all enterprise churn related metrics.• Investigated and eliminated 90% of multi-market handset activation fraud within National Retail saving partners a combined $8.5M in 2011.• Project and program managed major enterprise initiatives from conceptual design to implementation/execution.

Identify process breakdowns and system enhancements in the dealer channel and work with Enterprise IT to remedy solutions. This includes; creating business cases, drafting requirements, facilitating development, and ensuring execution. Provide operational and strategic business analysis to partner channels. • Key asset in “reinventing” T-Mobile’s customer loyalty programs.• Conducted primary and secondary market research across 12 major markets to identify touch point gaps in the customer lifecycle.• Participated in redesigning and executing customer on-boarding sales training which resulted in net promoter score increases and early churn reductions.• Provided Senior Leadership with loyalty project post mortem reporting and analysis in an effort to prioritize.

Negotiate domestic, international, and MVNO contracts. Review business plans from vendors to ensure partnership sustainability. Conduct ad-hoc financial analysis and forecasting (scorecards and dashboards) for internal and external stakeholders. • Negotiated favorable terms for T-Mobile which produced a baseline savings of $ 4.2M in 2009.• Managed an annual expense and revenue budget totaling over $500M.• Developed wholesale rate structures and term sheets which attracted dozens of MVNOs.• Drafted business cases to evaluate and quantify strategic assets such as; spectrum, network, and customer base. • Built various financial tools and models aimed at identifying roaming cost savings.

Provide training, marketing, and business development strategies for National Retail and Indirect T-Mobile retailers in the Seattle North Market.• Helped launch major National Retail locations such as Wal-Mart and Costco in the Seattle Market.• Developed gorilla marketing campaigns for regional wireless distributors.• Instrumental in the recruiting and on-boarding process of top performing Event Representatives. • Trained, developed and maintained the highest grossing sales location for Costco in the nation.