- Developed and implemented strategic plans to optimize intermodal operations, improve efficiency, and enhance customer satisfaction. Set operational goals and objectives aligned with company objectives.- Oversaw the workflow of intermodal operations to ensure processes were streamlined and executed according to schedule. Implemented standard operating procedures (SOPs) to improve workflow efficiency and minimize delays.- Managed the allocation of resources, including equipment… Show more - Developed and implemented strategic plans to optimize intermodal operations, improve efficiency, and enhance customer satisfaction. Set operational goals and objectives aligned with company objectives.- Oversaw the workflow of intermodal operations to ensure processes were streamlined and executed according to schedule. Implemented standard operating procedures (SOPs) to improve workflow efficiency and minimize delays.- Managed the allocation of resources, including equipment, personnel, and facilities, to ensure smooth and efficient operations. Coordinated with various departments to schedule equipment maintenance, manage staffing levels, and optimize terminal operations.- Worked closely with customers to understand their transportation needs and ensure services were delivered according to expectations. Addressed customer inquiries or issues, provided updates on shipment status, and implemented solutions to enhance customer satisfaction.- Liaised with third-party vendors, including carriers, terminals, and service providers, to ensure services were delivered effectively and efficiently. Negotiated contracts, monitored vendor performance, and resolved issues or disputes.- Ensured that intermodal operations complied with all relevant regulations and safety standards. Oversee driver compliance with hours of service regulations, monitored equipment maintenance and safety inspections, and implemented training programs to promote safe operating practices.- Monitored key performance indicators (KPIs) to track the performance of intermodal operations and identify areas for improvement. Analyzed data on on-time performance, equipment utilization, and costs to identify trends and implement strategies for optimization.- Led initiatives for continuous improvement, identifying opportunities to streamline processes, reduce costs, and enhance operational efficiency. Implemented new technologies, automation systems, or process improvements to drive operational excellence. Show less

- Coordinate the movement of freight shipments from origin to destination, ensuring timely pickup and delivery according to customer requirements.-Select and negotiate rates with carriers, brokers, and transportation providers to secure capacity and ensure competitive pricing for freight shipments.-Utilize transportation management systems (TMS) and route optimization tools to plan and optimize transportation routes, minimizing costs and maximizing efficiency.- Serve as the primary… Show more - Coordinate the movement of freight shipments from origin to destination, ensuring timely pickup and delivery according to customer requirements.-Select and negotiate rates with carriers, brokers, and transportation providers to secure capacity and ensure competitive pricing for freight shipments.-Utilize transportation management systems (TMS) and route optimization tools to plan and optimize transportation routes, minimizing costs and maximizing efficiency.- Serve as the primary point of contact for customers, providing shipment updates, addressing inquiries, and resolving issues or concerns in a timely and professional manner.- Ensure accurate and timely completion of shipping documentation, including bills of lading, customs paperwork, and load tendering instructions. Maintain compliance with all relevant regulations and industry standards.- Identify and resolve transportation-related issues, such as carrier delays, equipment shortages, or route disruptions, to minimize impact on freight shipments and maintain service levels.-Monitor key performance indicators (KPIs) to track the performance of freight shipments, carrier performance, and customer satisfaction. Analyze data and implement strategies for continuous improvement.-Collaborate with internal teams, including sales, operations, and customer service, to coordinate and prioritize freight shipments, resolve issues, and optimize logistics processes.-Manage relationships with carriers, brokers, and other transportation providers, ensuring adherence to service level agreements and maintaining positive partnerships. Show less