Hans S. C. Huang, Ph.D.

Hans S. C. Huang, Ph.D. Email and Phone Number

Senior Manager, User Experience Research at Charles Schwab @ Charles Schwab
San Francisco
Hans S. C. Huang, Ph.D.'s Location
Austin, Texas Metropolitan Area, United States, United States
Hans S. C. Huang, Ph.D.'s Contact Details

Hans S. C. Huang, Ph.D. personal email

About Hans S. C. Huang, Ph.D.

Online Portfolio: http://www.haanzooh.com/I am a Senior UX Researcher who has 12+ years experience as a mixed-method researcher and a leader. I am specialized in applied statistics that can help companies employ data-driven business strategies.I currently lead the research effort that has a direct impact on the digital trading experience of 35+ million active brokerage accounts at Charles Schwab. My previous work influenced the development of Analytics Software Products of OpenText, the implementation of Microsoft's ClearType technology on every PC, the launch of Dell's touch screen devices for Windows 8, and the decision-support process of breast cancer survivors at the MD Anderson Cancer Center.I have strong understanding of multiple research methodologies especially in disciplines of inferential statistics and hypothesis testing. I am capable of designing effective research studies by defining operable scopes for projects involving multiple stakeholders to help them identify solutions to ambiguous problems. I am also capable of coaching and collaborating with other researchers, and developing processes such as establishing benchmark standards of UX metrics to improve the research team's impact.

Hans S. C. Huang, Ph.D.'s Current Company Details
Charles Schwab

Charles Schwab

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Senior Manager, User Experience Research at Charles Schwab
San Francisco
Website:
schwab.com
Company phone:
800-435-4000
Hans S. C. Huang, Ph.D. Work Experience Details
  • Charles Schwab
    Senior Manager, User Experience Research
    Charles Schwab Jul 2018 - Present
    Westlake, Texas, Us
    UX research lead for Digital Trading Experience at SchwabLead research of Schwab's retail trading platforms (web and mobile) and work with executive leadership to support 5 product teams including order entry, watchlist, options, order status, and trade research.Oversaw and led 75 user studies with 10,317 research participants including 6,329 clients' analytics from 2020 to 2023 to support the effort of closing the UX and technology gaps during the integration of Schwab and TD Ameritrade.Research outcome has a direct impact on improving trade volumes and reducing service calls of 34 million+ active brokerage accounts including the recent transition of 3.6 million retail and 50K trader accounts from TD Ameritrade in 2023 (only 152 complaints per million).Mentor 2 junior researchers to help define research scopes and manage stakeholders' expectations.Led a team of 3 researchers to audit 1,261 user studies conducted by the UXR team from 2019 to 2021, which led to a follow-up effort to develop research guideline and define standard UX metrics for the UXR team of 30+ researchers to enable consistent and scalable deliveries of research outcome.
  • Charles Schwab
    Senior Staff, User Experience Research
    Charles Schwab Jul 2018 - Dec 2018
    Westlake, Texas, Us
    Led UX research efforts for multiple initiatives of Digital Services at Schwab including retail trading, digital messaging, preferences & permissions, and etc.Defined research directions with mixed-method research approaches and independently led multiple research projects without frequent manager guidance and coaching.
  • Opentext
    User Experience Researcher
    Opentext Jan 2016 - Jul 2018
    Waterloo, On, Ca
    Led and conducted large scale user research and usability testing for OpenText Analytics products. Collaborated with User Experience Design group internal initiatives to develop test protocols, persona library, and common UX guideline.
  • Md Anderson Cancer Center, Plastic Surgery
    Visiting Postdoctoral Fellow
    Md Anderson Cancer Center, Plastic Surgery Nov 2014 - Jan 2016
    Houston, Tx, Us
    Presented research findings in monthly meetings to research partners, physicians, and therapists with aims to improve quality of life of breast cancer survivors.
  • Biomedical Informatics Lab, The University Of Texas At Austin
    Postdoctoral Research Fellow
    Biomedical Informatics Lab, The University Of Texas At Austin Apr 2014 - Jan 2016
    Austin, Tx, Us
    Led user research and worked with research partners at the MD Anderson Cancer Center and the University of Houston to develop a clinical decision support system for breast cancer survivors.
  • Experience Design Group | Dell Inc.
    User Experience Researcher
    Experience Design Group | Dell Inc. Jul 2012 - Apr 2014
    Round Rock, Texas, Us
    Supported Experience Design Group’s end-user computing strategy through multiple UX research initiatives of Dell’s products including Alienware gaming systems, XPS laptops, and touch screen devices for Windows 8 that led the touch screen market in 2014 with a worldwide share of 15.2% on shipments of more than 5.0 million units and 4.8% year-over-year growth.
  • School Of Information, The University Of Texas At Austin
    Adjunct Faculty
    School Of Information, The University Of Texas At Austin Sep 2012 - Dec 2013
    Austin, Tx, Us
    Taught UX design and research that focused on mobile app development.
  • Yahoo!
    Usability Consultant
    Yahoo! Dec 2011 - May 2012
    Sunnyvale, Ca, Us
    Conducted competitive analysis and feasibility review for an E-learning platform, and coordinated with administrative team members at the University of Washington and Yahoo! to finalize business requirements of the project.
  • Imaging Research Center, The University Of Texas At Austin
    Senior (Level 2) Researcher
    Imaging Research Center, The University Of Texas At Austin Oct 2010 - May 2012
    Austin, Tx, Us
    Operated the MRI scanner independently as a certified fMRI researcher, and provided assistance to supervise level 1 researchers' studies
  • Imaging Research Center, The University Of Texas At Austin
    Ix Lab Technician
    Imaging Research Center, The University Of Texas At Austin Jun 2009 - May 2012
    Austin, Tx, Us
    Helped students conduct web and software usability studies; provided tutorials of using Morae usability recording software, and designed and built the lab website
  • Imaging Research Center, The University Of Texas At Austin
    Teaching Assistant
    Imaging Research Center, The University Of Texas At Austin Aug 2007 - May 2009
    Austin, Tx, Us
    Designed and developed content of four course websites
  • Vignette
    Usability Research Assistant
    Vignette Jun 2008 - Aug 2008
    Us
    Conducted remote usability evaluation for Vignette’s online content management software.
  • Microsoft And The University Of Texas At Austin
    Graduate Research Assistant
    Microsoft And The University Of Texas At Austin Aug 2004 - May 2008
    Redmond, Washington, Us
    Conducted a long-term research project funded by Microsoft’s Advanced Reading Technologies Team to investigate user experience of ClearType, Microsoft's onscreen text enhancement, which has been implemented on every Windows OS and improved people's onscreen reading experience on PCs since 2007.
  • Supreme Court Of Texas
    Usability Consultant
    Supreme Court Of Texas Feb 2005 - Apr 2005
    Us
    Provided heuristic reviews, usability evaluations, and recommendations for website improvements
  • University Of North Texas
    Teaching Assistant
    University Of North Texas Aug 2002 - May 2003
    Denton, Tx, Us
    Provided individual tutoring for web design software such as Photoshop and Dreamweaver in the Instructional Design Lab

Hans S. C. Huang, Ph.D. Skills

Usability Testing User Experience Human Computer Interaction Heuristic Evaluation Statistics User Centered Design Usability Engineering User Experience Design Mobile Applications Task Analysis Wireframes Php Rapid Prototyping Competitive Analysis Academic Writing Mysql Spss Matlab Photoshop Dreamweaver Html Usability Teaching Data Visualization Personas Questionnaire Design Public Speaking Japanese Culture Cognitive Walkthrough A/b Testing User Research Contextual Inquiry User Interface Design Experience Design Interaction Design Human Factors Ethnography Research Design Analytics Research

Hans S. C. Huang, Ph.D. Education Details

  • Texas Mccombs School Of Business
    Texas Mccombs School Of Business
    Post-Graduate Program In Data Science & Business Analytics
  • The University Of Texas At Austin
    The University Of Texas At Austin
    Information Science/Studies
  • The University Of Texas At Austin
    The University Of Texas At Austin
    Information Science/Studies
  • University Of North Texas
    University Of North Texas
    Computer Education And Cognitive System
  • National Cheng Kung University
    National Cheng Kung University
    Electrical Engineering

Frequently Asked Questions about Hans S. C. Huang, Ph.D.

What company does Hans S. C. Huang, Ph.D. work for?

Hans S. C. Huang, Ph.D. works for Charles Schwab

What is Hans S. C. Huang, Ph.D.'s role at the current company?

Hans S. C. Huang, Ph.D.'s current role is Senior Manager, User Experience Research at Charles Schwab.

What is Hans S. C. Huang, Ph.D.'s email address?

Hans S. C. Huang, Ph.D.'s email address is ha****@****ext.com

What schools did Hans S. C. Huang, Ph.D. attend?

Hans S. C. Huang, Ph.D. attended Texas Mccombs School Of Business, The University Of Texas At Austin, The University Of Texas At Austin, University Of North Texas, National Cheng Kung University.

What skills is Hans S. C. Huang, Ph.D. known for?

Hans S. C. Huang, Ph.D. has skills like Usability Testing, User Experience, Human Computer Interaction, Heuristic Evaluation, Statistics, User Centered Design, Usability Engineering, User Experience Design, Mobile Applications, Task Analysis, Wireframes, Php.

Who are Hans S. C. Huang, Ph.D.'s colleagues?

Hans S. C. Huang, Ph.D.'s colleagues are Donato Hernandez, Ctprp, Paige Dell, Austin Holin, Suresh Kumar Venugopal, Michael Palagonia, Girish Varma, Edward C..

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