Hans S. C. Huang, Ph.D. Email and Phone Number
Hans S. C. Huang, Ph.D. work email
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Hans S. C. Huang, Ph.D. personal email
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Online Portfolio: http://www.haanzooh.com/I am a Senior UX Researcher who has 12+ years experience as a mixed-method researcher and a leader. I am specialized in applied statistics that can help companies employ data-driven business strategies.I currently lead the research effort that has a direct impact on the digital trading experience of 35+ million active brokerage accounts at Charles Schwab. My previous work influenced the development of Analytics Software Products of OpenText, the implementation of Microsoft's ClearType technology on every PC, the launch of Dell's touch screen devices for Windows 8, and the decision-support process of breast cancer survivors at the MD Anderson Cancer Center.I have strong understanding of multiple research methodologies especially in disciplines of inferential statistics and hypothesis testing. I am capable of designing effective research studies by defining operable scopes for projects involving multiple stakeholders to help them identify solutions to ambiguous problems. I am also capable of coaching and collaborating with other researchers, and developing processes such as establishing benchmark standards of UX metrics to improve the research team's impact.
Charles Schwab
View- Website:
- schwab.com
- Company phone:
- 800-435-4000
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Senior Manager, User Experience ResearchCharles Schwab Jul 2018 - PresentWestlake, Texas, UsUX research lead for Digital Trading Experience at SchwabLead research of Schwab's retail trading platforms (web and mobile) and work with executive leadership to support 5 product teams including order entry, watchlist, options, order status, and trade research.Oversaw and led 75 user studies with 10,317 research participants including 6,329 clients' analytics from 2020 to 2023 to support the effort of closing the UX and technology gaps during the integration of Schwab and TD Ameritrade.Research outcome has a direct impact on improving trade volumes and reducing service calls of 34 million+ active brokerage accounts including the recent transition of 3.6 million retail and 50K trader accounts from TD Ameritrade in 2023 (only 152 complaints per million).Mentor 2 junior researchers to help define research scopes and manage stakeholders' expectations.Led a team of 3 researchers to audit 1,261 user studies conducted by the UXR team from 2019 to 2021, which led to a follow-up effort to develop research guideline and define standard UX metrics for the UXR team of 30+ researchers to enable consistent and scalable deliveries of research outcome. -
Senior Staff, User Experience ResearchCharles Schwab Jul 2018 - Dec 2018Westlake, Texas, UsLed UX research efforts for multiple initiatives of Digital Services at Schwab including retail trading, digital messaging, preferences & permissions, and etc.Defined research directions with mixed-method research approaches and independently led multiple research projects without frequent manager guidance and coaching. -
User Experience ResearcherOpentext Jan 2016 - Jul 2018Waterloo, On, CaLed and conducted large scale user research and usability testing for OpenText Analytics products. Collaborated with User Experience Design group internal initiatives to develop test protocols, persona library, and common UX guideline. -
Visiting Postdoctoral FellowMd Anderson Cancer Center, Plastic Surgery Nov 2014 - Jan 2016Houston, Tx, UsPresented research findings in monthly meetings to research partners, physicians, and therapists with aims to improve quality of life of breast cancer survivors. -
Postdoctoral Research FellowBiomedical Informatics Lab, The University Of Texas At Austin Apr 2014 - Jan 2016Austin, Tx, UsLed user research and worked with research partners at the MD Anderson Cancer Center and the University of Houston to develop a clinical decision support system for breast cancer survivors. -
User Experience ResearcherExperience Design Group | Dell Inc. Jul 2012 - Apr 2014Round Rock, Texas, UsSupported Experience Design Group’s end-user computing strategy through multiple UX research initiatives of Dell’s products including Alienware gaming systems, XPS laptops, and touch screen devices for Windows 8 that led the touch screen market in 2014 with a worldwide share of 15.2% on shipments of more than 5.0 million units and 4.8% year-over-year growth. -
Adjunct FacultySchool Of Information, The University Of Texas At Austin Sep 2012 - Dec 2013Austin, Tx, UsTaught UX design and research that focused on mobile app development. -
Usability ConsultantYahoo! Dec 2011 - May 2012Sunnyvale, Ca, UsConducted competitive analysis and feasibility review for an E-learning platform, and coordinated with administrative team members at the University of Washington and Yahoo! to finalize business requirements of the project. -
Senior (Level 2) ResearcherImaging Research Center, The University Of Texas At Austin Oct 2010 - May 2012Austin, Tx, UsOperated the MRI scanner independently as a certified fMRI researcher, and provided assistance to supervise level 1 researchers' studies -
Ix Lab TechnicianImaging Research Center, The University Of Texas At Austin Jun 2009 - May 2012Austin, Tx, UsHelped students conduct web and software usability studies; provided tutorials of using Morae usability recording software, and designed and built the lab website -
Teaching AssistantImaging Research Center, The University Of Texas At Austin Aug 2007 - May 2009Austin, Tx, UsDesigned and developed content of four course websites -
Usability Research AssistantVignette Jun 2008 - Aug 2008UsConducted remote usability evaluation for Vignette’s online content management software. -
Graduate Research AssistantMicrosoft And The University Of Texas At Austin Aug 2004 - May 2008Redmond, Washington, UsConducted a long-term research project funded by Microsoft’s Advanced Reading Technologies Team to investigate user experience of ClearType, Microsoft's onscreen text enhancement, which has been implemented on every Windows OS and improved people's onscreen reading experience on PCs since 2007. -
Usability ConsultantSupreme Court Of Texas Feb 2005 - Apr 2005UsProvided heuristic reviews, usability evaluations, and recommendations for website improvements -
Teaching AssistantUniversity Of North Texas Aug 2002 - May 2003Denton, Tx, UsProvided individual tutoring for web design software such as Photoshop and Dreamweaver in the Instructional Design Lab
Hans S. C. Huang, Ph.D. Skills
Hans S. C. Huang, Ph.D. Education Details
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Texas Mccombs School Of BusinessPost-Graduate Program In Data Science & Business Analytics -
The University Of Texas At AustinInformation Science/Studies -
The University Of Texas At AustinInformation Science/Studies -
University Of North TexasComputer Education And Cognitive System -
National Cheng Kung UniversityElectrical Engineering
Frequently Asked Questions about Hans S. C. Huang, Ph.D.
What company does Hans S. C. Huang, Ph.D. work for?
Hans S. C. Huang, Ph.D. works for Charles Schwab
What is Hans S. C. Huang, Ph.D.'s role at the current company?
Hans S. C. Huang, Ph.D.'s current role is Senior Manager, User Experience Research at Charles Schwab.
What is Hans S. C. Huang, Ph.D.'s email address?
Hans S. C. Huang, Ph.D.'s email address is ha****@****ext.com
What schools did Hans S. C. Huang, Ph.D. attend?
Hans S. C. Huang, Ph.D. attended Texas Mccombs School Of Business, The University Of Texas At Austin, The University Of Texas At Austin, University Of North Texas, National Cheng Kung University.
What skills is Hans S. C. Huang, Ph.D. known for?
Hans S. C. Huang, Ph.D. has skills like Usability Testing, User Experience, Human Computer Interaction, Heuristic Evaluation, Statistics, User Centered Design, Usability Engineering, User Experience Design, Mobile Applications, Task Analysis, Wireframes, Php.
Who are Hans S. C. Huang, Ph.D.'s colleagues?
Hans S. C. Huang, Ph.D.'s colleagues are Donato Hernandez, Ctprp, Paige Dell, Austin Holin, Suresh Kumar Venugopal, Michael Palagonia, Girish Varma, Edward C..
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